Specifications

Troubleshooting Procedures
As with any piece of equipment, there are times when some parts of your
MERLIN@ Plus Communication System may not be working properly.
Rather than call someone immediately, you can often determine the cause of
the problem yourself. Simply follow the step-by-step procedures outlined in
this section. Then, with the problem identified, you can either correct the
problem yourself or know from the tables who can heip you correct it. If
you’re having trouble with your MERLIN Plus system, locate the symptom on
the next few pages and perform the recommended action to isolate and
correct the problem. The symptoms are listed on the contents page of this
section.
If you are unable to identify a problem, perform the System Test found on
the last page of this section before calling your equipment supplier for
assistance.
SYMPTOM: CANT PLACE
Possible Cause 1: Faulty accessory connected to voice terminal.
OUTSIDE CALLS.
Do This If Then
-1
Disconnect the accessory
from the malfunctioning
voice terminal.
The trouble no longer
occurs
Do not reconnect the
faulty accessory. Contact
your equipment supplier
to replace it.
The trouble still occurs Reconnect accessory and
go to Possible Cause 2.
Possible Cause 2: System incorrectly set to Touch-Tone or rotary (pulse)
service.
Do This If Then
Check the instructions in
The system is set to
Set the system to rotary
Section 3, “Administering Touch-Tone and you (pulse). Doing so may
the System,” to
have rotary (pulse) not solve this particular
determine whether your service
problem, but will allow
system is set for Touch-
you to move on to
Tone or rotary (pulse)
Possible Cause 3.
service.
The system is set to
rotary and you have
Touch-Tone service
Set the system to Touch-
Tone.
The system is set
correctly
Go to Possible Cause 3.
Troubleshooting Procedures 7-1