Specifications

DESCRIPTION
NOTE: System Answer is an ASA feature and therefore, requires the
assignment of the ASA jack. If the ASA jack assignment has not yet
been made, refer to “Automatic System Access” in this section before
attempting to administer this feature.
When a call comes in, you can set the System Answer (SA) feature to
automatically answer the call and place it on hold, or provide a brief message
before placing the call on hold. If a compatible audio-source (tape player,
radio, or stereo) is plugged into the Music-On-Hold jack (see “Music-On-
Hold” under “Accessory Equipment” in this section), you have the option of
playing a pre-recorded message about your business (hours of operation,
special promotions, numbers to call, etc.), or allowing callers to hear music
once the call is placed on hold. To answer the held call, touch the line button.
CONSIDERATIONS
This feature can be activated from either the attendant or the alternate
attendant console, but not both. If an alternate attendant position has been
assigned, SA can be activated only from that console. If no alternate attendant
position has been assigned, SA can be activated only from the attendant
console.
This feature can also be activated while a call is ringing. That call will be
answered immediately and subsequent calls will automatically be answered
after the administered number of rings. When the system is first set up, up to
eight lines can be answered by SA and the caller will hear two rings before
the SA message.
When administering an alternate attendant position, this feature must be
turned off.
This feature cannot be copied using the Copy administration procedure. If
copying is attempted, the receiving voice terminal will have an empty button
in the corresponding position.
If a call is ringing on a line that does not appear on the attendant or alternate
attendant’s console, touching SA will not answer the call.
Follow the administration procedure under “Automatic System Access” in this
section, for ASA jack assignments. If your responsibilities do not include
administration, skip this information.
SA Line Groups
To add lines that can be answered by SA:
1 Enter administration mode by sliding TIP to P and touching Administer.
2 Dial *75.
3 Touch the incoming line button that you are adding to or removing from
the feature.
Green light on = line can be answered by SA
Green light of = line cannot be answered by SA
5-106 MERLIN Plus System Features