Specifications
TRANSFER RETURN
INTERVAL
Initially, when someone in the MERLIN Plus system transfers a call and it is
not answered in four rings, the call returns to the sender. You can change
that setting so that calls don’t return, or return after up to nine rings.
CALL REPORT
MUSIC-ON-HOLD
Under “Transfer Return Interval” . . .
Check “No Return” if you don’t want transferred calls to return to the
originator, if the call is unanswered.
Check
’
Rings” then fill in a number between 1 and 9, depending
on the number of times you want a transferred call to ring before it’s
returned to the originator.
The following three features, Call Report, Music-on-Hold, and Background
Music require optional equipment. If your business is not using these feature
skip these discussions and continue with “Outside Telephone Lines.
If
Call Report, also called Station Message Detail Recording (SMDR), enables
businesses to keep records of incoming and outgoing calls. This optional
feature requires a MERLIN PLUS system data collector and an AT&T
4751476
or
572/573
printer or its equivalent.
The Call Report feature gives you information in a report that is printed
automatically as calls occur. The report includes the date and time of each
call,
its duration, the number dialed (if the call is outgoing), and the line and
voice terminal on which the call is made. An account code is printed
if’the
user enters one when the call is made. (See “Account Code Entry” in
Sectior
5, “Reference.
“)
During system administration you can set the system to generate call records
for outgoing calls only or for both incoming and outgoing calls. The
minimul
call duration, when calls begin to be recorded, can be set as short as 10
seconds or as long as nine ‘minutes. The default setting is 0 which represents
ten seconds- the time it takes to connect a call and to avoid recording busy
or unanswered calls. The other durations that can be selected are given in
minutes (1 to 9).
Under
‘Call
Report”. . .
Check “Outgoing Calls Only” if you want only outgoing calls reported.
Check “Incoming and Outgoing Calls” if you want both incoming and
outgoing calls reported.
Write in the time you’ve selected as the minimum length for a call
to
be
reported (O-9).
If you have
an
optional audio system, you can connect it with an RCA-type
phonograph jack to the Music-on-Hold jack provided at the top of the
Contrc
Unit. Then when callers are placed on hold, they hear background music
while they’re waiting.
You can control the music volume or turn off the music from the
administrator/attendant console.
System Configuration Form 2