Specifications

DESCRIPTION
1.
When the person who usually answers calls leaves for the day, you can make
answering calls after hours easy for night shift personnel and security guards
by providing Night Service for your office. You can implement Night Service
one of three ways:
l Provide the person with a voice terminal that has all the lines, or have the
person monitor the attendant console and answer calls there.
Be sure that
all lines on which calls come in after hours are set for immediate ring. If
the lines are not normally set for this ringing option, the person can
activate the Ring Override feature that he or she has programmed for the
voice terminal. (See “Ring Override. “)
l The backup person can also answer calls that come in after hours by
programming a Call Pickup button so that he or she can pick up calls
ringing at the administrator/attendant console. Since the attendant
console has all the lines of your MERLIN Plus system, the person
answering calls after hours can pick up calls at his or her voice terminal by
touching the Call Pickup button when the attendant console rings. (See
“Call Pickup. “) If the person is in another part of the building, the
attendant can connect his or her console and an extra alert device to a
Supplemental Alert Adapter (see ’ Supplemental Alert Adapter’ under
“Accessory Equipment”), so that each time a call comes in, an extra alert
device sounds.
l You can also choose to administer and activate the Call Forwarding feature
for after-hours use (see “Call Forwarding” in this section). When the
system is in Call Forwarding mode, you can administer incoming calls on
designated lines so that they are connected to a Voice Synthesis Processor
(VSP) in the control unit. The VSP message informs the caller that the call
will be forwarded. While the caller is listening to the message, the control
unit calls the telephone number to which calls are being forwarded and
uses the system’s Conference feature to connect the incoming call to the
outgoing call.
CONSIDERATIONS
None
ADMINISTRATION
PROGRAMMING
The system administrator must decide who will answer calls that come in
after hours and how those calls will be answered.
For programming procedures for Call Pickup, Ring Override, and Call
Forwarding features, see the individual entries for these features in this
section.