AT&T 999-507-148 ~!!!lm!!KFS Release 2 System Manual
Contents Contents Important Safety Instructions ii Overview 1 An Example System Setup 2 Required Parts 4 Installation Guidelines Telephones and Devices a Combination Extensions Using A Direct Connection Using a Bridging Adapter n Installation Procedures Installing the Control Unit and Modules m Connecting Lines and Extensions n Connecting Caller ID Display Units n Assembling System Phones Desk Mounting Wall Mounting n Connecting and Testing Telephones n Connecting Paging, Music-On-Hold, and Call R
Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment: A 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
Contents Section 1: Introduction Quick Start Procedure What’s in This Manual How to Use This Manual The MERLIN Plus Communications System l-1 1-2 1-4 l-5 Section 2: Planning the System Introduction System Configuration Form Call Restrictions Forms System Speed Dial Forms System Configuration Form Line Assignments Form Call Restrictions Form System Speed Dial Form 2-l 2-2 2-17 2-22 2-25 2-27 2-29 2-33 Section 3: Administering the System Introduction Administration Preview Basic Administration Line Assi
Section 7: Troubleshooting the System Troubleshooting Procedures System Test 7-l 7-13 Section 8: Installation MERLIN Plus System Installation 8-l
Section 1: introduction Quick Start Procedure If You’re in a Hurry What’s in This Manual Section 1. Introduction Section 2. Planning the System Section 3. Administering the System Section 4. Using the Attendant Console Section 5. Reference Section 6. Quick Reference Guides Section 7. Troubleshooting the System Section 8.
Quick Start Procedure IF YOU’RE IN A HURRY If you need to make and receive calls the moment your MERLIN@ Plus system is installed, and before you’ve had time to learn how to implement the entire system, this “Quick Start” information is for you. Follow this short procedure and in a few minutes you’ll hear the familiar sound of a dial tone, enabling you to make and receive calls, so that your business can continue uninterrupted while the rest of the system is being planned.
What’s in This Manual You’ll find the information in this MERLIN Plus Communications System manual conveniently divided into eight sections, as described below. You’ll also find ten copies of the MERLIN Plus System User‘s Guide enclosed. SECTION 1. INTRODUCTION This section tells you what’s in this manual and how to use it. It also offers a brief introduction to the system’s control unit and the voice terminals (telephones). SECTION 2.
USER’S GUIDE This guide is a handy reference for anyone who uses a MERLIN Plus system voice terminal on the job. Give one to everyone in your business who uses i voice terminal. CFIRLA CARD This card should be given to anyone in your company who works at home o travels frequently but still needs to make or receive business calls. It contains instructions for using Call Forwarding and Remote Line Access, convenient features for people who spend a lot of time out of the office.
How to Use This Manual How you should use this manual at any particular time depends on what you want to do, as the following information suggests. ADMINISTERING A NEW SYSTEM? Use the information in Section 2, “Planning the System, ’ to decide which options and features you want for your system, then follow the instructions in Section 3, “Administering the System,’ and in Section 5, “Reference,’ to set up the system with the options and features you’ve selected.
The MERLIN Plus Communications System The basic MERLIN Plus system provides connections to up to four outside telephone lines and ten voice terminals. We use,the term “voice terminal” instead of “telephone” because a basic telephone only lets you make and receive calls, while a voice terminal can be programmed to do a whole lot more, which you will soon discover as you read this manual.
BIS-10, 818-22, BIS-34, and BIS-34D Voice Terminals The BE-10 Voice Tem?inal allows you to make and receive outside and intercom calls without lifting the handset. There are two columns of five buttons above the dial pad for incoming lines, auto intercom, and programmable features. The dual lights next to each button indicate the current status of selected features and lines. 3 1 The BE-22 Voice Terminal allows you to make and receive outside and intercom calls without lifting the handset.
The BIS-34D Voice Terminal with Display allows you to make and receive outside and intercom calls without lifting the handset. There are two columr of five buttons above the dial pad for incoming lines, auto intercom, and programmable features and two columns of 12 buttons to the right for programmable features. The dual lights next to each button indicate the statr of the selected features and lines.
34-Button Voice Terminals The 34-Button Voice Temzinal is a basic voice terminal that provides two columns of five buttons above the dial pad for outside lines and programmable features. The two columns of 12 buttons to the right of the dial pad can be used for Auto Intercom buttons and other programmable features that do not require lights. :r r4- i i The 34-Button Deluxe Voice Terminal has two columns of five buttons located above the dial pad and two columns of 12 buttons to the right of the dial pad.
Summary Voice terminal models BIS-34 and BIS-34D are ideal for the system administrator/attendant console because their features allow you to easily use all the system’s features. You can also use the BIS-22 and the 3CButton Deluxe models as the console.
Section 2: Plannina the System introduction 2-l System Configuration Form 2-2 Dial Signals Long Distance Dialing Transfer Return Interval Call Report Music-on-Hold Background Music Outside Telephone Lines Hold Disconnect Interval Voice Terminals Program Mode Lock Line Assignments Form Name and Intercom Number Line Assignments for Voice Terminals Ringing Options Button-Free Line Operation Automatic Line Selection Sequence Line Assignments for ASA Features Call Restrictions Forms Disallowed List Unrest
Line Assignments Form 2-27 Call Restrictions Form 2-29 System Speed Dial Form 2-33
Introduction You can begin making and receiving calls as soon as your MERLIN@ Plus Communications System is installed. But to take full advantage of the system’s power, you should customize it to fit your business needs. Customizing the system is called administering the system throughout this manual. Administering the system involves entering information into the system’s memory about how you want the system to operate.
System Configuration Form Use the System Configuration Form to record information about the following: l Dial Signals l Long Distance Dialing l Transfer Return Interval l Call Report l Music-on-Hold l Background Music l Outside Telephone Lines l Voice Terminals The following information should help you make the appropriate entries for your system on the System Configuration Form. DIAL SIGNALS The MERLIN Plus system comes set to generate Touch-Tones when you dial an outside call.
TRANSFER RETURN INTERVAL Initially, when someone in the MERLIN Plus system transfers a call and it is not answered in four rings, the call returns to the sender. You can change that setting so that calls don’t return, or return after up to nine rings. Under “Transfer Return Interval” . . . Check “No Return” if you don’t want transferred calls to return to the originator, if the call is unanswered.
I Under “Music-on-Hold” . . . If you have the optional audio equipment connected to the Music-on-Hold jack, check that volume selection you desire. If you have an optional audio source connected to the Music-on-Hold jack and an optional loudspeaker paging system connected to the Paging jack or a CO line jack, you can provide background music throughout your building. BACKGROUND MUSIC You can control the background music volume either at the audio source or at the administrator/attendant console.
Under “Hold Disconnect Interval” on the “Outside Telephone Lines” form. . . Check the column under “Long” if you want the 450 millisecond Hold Disconnect Interval. Check the column under “Short” if you want the 50 millisecond Hold Disconnect Interval. VOICE TERMINALS Each MERLIN Plus system voice terminal (telephone) in your system will have a 2-d@ intercom number corresponding to the number of the voice terminal jack on the control unit where the voice terminal connects to the system.
Activation of the ASA features requires a dedicated voice terminal jack on the control unit. At startup, the system automatically reserves jack (intercom number) 18 for the ASA features. But you can choose another voice terminal jack for ASA during system administration, or you may decide not to use any of the ASA features and assign intercom number 18 to a voice terminal.
Notice that “Reports” also appears in parentheses in the “Name” column nez to intercom 19 on the form. If your system has the Call Report option, intercom 19 is automatically reserved for the data collector and printer required to print this report. If your system also has BB, both features can share the same port with the use of the adapter supplied with the data collector.
called the Page-All Group. You can’t change the makeup of the Page-All Group. (See the “Group Page” entry in Section 5, “Reference,” for more information on the Page-All feature.) The system also assigns intercoms 10 through 19 to Paging Group 1 and intercoms 20 through 29 to Paging Group 2. You can keep these groups as they are, or you can change the makeup of Paging Groups 1 and 2 during system administration to fit the needs of your business.
Line Assignments Form NAME AND INTERCOM NUMBER You can use the information already entered on your System Configuration Form to complete this part of the Line Assignments Form. In the “Name” column on the form . . . Write the names of the people in your business next to their intercom numbers. LINE ASSIGNMENTS FOR VOICE TERMINALS When your system is first installed all your outside telephone lines appear or the same buttons on every voice terminal in the system.
MERLIN Plus system line administration offers you these options: l Customize the line assignments on some or all of your voice terminals. l Keep the original line assignments on some or all of your voice terminals. The following paragraphs offer guidelines for choosing a line assignment option for each voice terminal and recording your choices on the form.
Figure 2-2 shows how you might customize the line assignments on the buyer’s, the manager’s, and the clerk’s voice terminals to best meet their individual needs and responsibilities. FIGURE 2-2 Customized Line Assignments.
Original Line Assignments You can keep the original line assignments on the voice terminals of those people who need access to every outside line in the system. In the “Line” columns to the right of each appropriate intercom number . . . On the top row work 1 under Line A, 2 under Line B, and so on for as many lines as you have in your system. Customized Line Assignments After you’ve reviewed the responsibilities of the people in your business, you can determine who needs customized line assignments.
BUTTON-FREE LINE OPERATION You can use this option to assign outside lines to a voice terminal without assigning them to specific line buttons. This feature is useful for S-Button ant IO-Button voice terminals so that buttons are available for programmable features. You can also select either the immediate ring or no ring option with Button-Free Line Operation.
In the “CF” row under the “Line Assignments for ASA Features” . . . Write an “I” in the column of the line(s) where incoming calls are being forwarded. Write an “0” in the column of the line where you want to send the outgoing forwarded calls. The system is factory set to answer CF calls after two rings. You can change the number of rings from 0 to 9. If the number of rings is set to 0, the voice terminal will not ring, and calls will be forwarded immediately. Under ‘Ring Interval” in the ’ CF” row’ . . .
Callers on DXD incoming lines are prompted with the following message: “Please dial desired extension number. ’ Once the caller dials the two-digit extension number (which is the two-digit intercom number), the call is transferred to the extension and the caller hears the following message: Please hold. ” You can also modify the voice message so that callers first hear the number they’ve reached, followed by the request for the extension number: “You have reached [numberl.
Under “King Interval” in the ” SA” row on the “Line Assignments for ASA Features” form . . . Write the number of rings (O-9) before CF calls are answered. You can select one of four ways to have incoming SA calls answered. You can choose the default voice message, a shortened version of it, or a longer version of it. The default message says: “Please hold. Your call will be handled momentarily. ” The shorter message says: ” Please hold. ” The longer message says: “You have reached [number]. Please hold.
Call Restrictions Forms You can use call restrictions to prevent some or all voice terminals from making outside calls (both local and long distance). You can also use the Disallowed List to prevent some or all voice terminals from making billable calls to 900 numbers, the 976 exchange, or other numbers as desired. NOTE: System Speed Dial with Restriction Override, which can be used as 2 password to access an otherwise restricted number, takes precedence over Disallowed List.
Creating the Disallowed List Once you’ve decided how many billable numbers you want to disallow, you write each entry next to a separate item (labeled 01 through 20) on the Disallowed List Entry Form located at the beginning of the Call Restrictions Form. On the “Disallowed List Entry Form- List 09” . . . Write billable numbers, area codes, etc., in the “Number” column to create your Disallowed List.
OUTWARD RESTRICTED Some people in your business may have little need to make any outside ca either local or long distance. During system administration you can place outward cull restriction on their voice terminals, and the system will ignore attempts to dial outside telephone numbers from those voice terminals.
Naming Allowed Lists Once you’ve decided how many Allowed Lists you want and what numbers should be included in each, you may want to identify each list by name (for example, “New England Customers” or ‘Local Emergency Numbers”) in addition to the numbers that already appear on the form (List 01, List 02, etc.). On the “Allowed Lists Entry Form” . . . Write the name, if any, that you want to use to identify each list on the /line next to the list’s code number (List 01, List 02, List 03, etc.
FIGURE 2-3 MERLIN Plus System Processing Flowchart.
System Speed Dial Forms You can assign System Speed Dial codes to frequently called telephone numbers. Then, people in your business can call any of these telephone numbers by dialing its 3- or 4-character System Speed Dial code. You can also assign these codes to account numbers that you want printed on Call Reports if your system has the Call Report (also referred to as the Station Message Detail Recording [SMDR]) feature.
NUMBER AND IDENTIFICATION In the “Number” column on the System Speed Dial form . . . Write the telephone numbers or account numbers you want to encode on the line containing the dial codes ( #60, #61, #62, etc.) of your choice. Put a check mark in the telephone column if the number is a telephone number or put a check mark in the account column if the number is an account number. NOTE: Do not assign the same System Speed Dial code to both a telephone number and an account number.
System Confiauration Form Required Settings: Dial Signals Long Distance Dialing Transfer Return.
System Configuration Form (continued) Voice Terminals 2-26 System Configuration Form (continued)
Line Assignments Form Line Assignments for Voice Terminals Name 29 - I = Immediate Ring; D = Delayed Ring; N = No Ring; Circled = Button-Free Line Assignments Form 2-27
Line Assignments for ASA Features ASA Feature Line A Line B Line C Line D Line E Line F Line G Line H Ring Interval Modify Message - CF DXD RLA SA CF = Call Forwarding; DXD = Direct Extension Dialing; RLA = Remote Line Access; SA = System Answer
Call Restrictions Form Disallowed List Entry Form List 09 Item Number 07 cl8 1091 18 19 20 Allowed Lists Entry Form 08 08 09 09 10 10 Call Rrxtrictinna Fnrm 2-29
.;, ,,: , ,:. 1 .,., ‘,- Call Restrictions Form (continued) I List 05 List 06 I 08 08 09 09 10 10 List 07 I - Number Item Number 01 ( 1 01 ( 02 I I 02 I 03 I 03 04 I I 04 05 05 06 06 07 07 08 08 09 09 -- - - I List 08 Item I 1 List 04 List 03 . . - I . .
Call Restrictions Form (continued) Call Restrictions Assignment Form Al Outward Allowed Lists Assigned Call Rractrirtinnc Fnrm lrnntim cd\ 331
System Speed Dial Form System Speed Dial Form 2-33
System Speed Dial Form (continued) 2-34 System Speed Dial Form (continued)
System Speed Dial Form (continued)
System Speed Dial Form (continued) Number 2-M Svst:tnm Sneer-i l3nl Form fcnntinuedl -1 N a m e Restriction Override
Section 3: Administerins the System 3-l Introduction Initial Administration Ongoing Administration Administration Preview 3-l 3-1 3-2 3-2 Planning Forms 3-2 Key System Components The BIS-34, BIS-34D, or 34-Button deluxe Voice Terminal Used as an Administrator Console 3-6 The BBS-22 or BIS-22D Voice Terminal Used as an Administrator Console 3-6 The BIS-10 Voice Terminal Used as an Administrator Console 3-7 Administration Mode 3-7 Confirmation and Error Signals 3-9 Basic Administration Outside Telephon
Systemwide Options Call Restrictions to Voice Terminals Disallowed List Allowed Lists Call Restrictions Assignment Forms System Speed Dial 3-31 3-31 3-31 3-31 3-31 3-33
You can begin using your MERLIN@ Plus Communications System right now. Just make sure the system is set to generate the right dial signals for your outside telephone lines and to recognize the long distance dialing procedure for your area. To make these simple checks, see “Dial Signals” and “Long Distance Dialing” under “Basic Administration” later in this section. To take full advantage of your system’s advanced features you should plan to customize it to fit the needs of your business.
Administration Preview The information about your system recorded on the planning forms listed below is important to both initial and ongoing system administration. PLANNING FORMS l System Configuration Form l Line Assignments Form l Call Restrictions Forms l System Speed Dial Form If you haven’t filled out any planning forms yet, you should do so now. It won’t take long, and it will save you time later.
... Administrator/Attendant Console A BIS-34 voice terminal or a BIS-34D voice terminal with display, both of which have lights for every outside line and voice terminal button, are ideal administrator/attendant consoles for MERLIN Plus systems with more than 10 voice terminals. Figure 3-2 shows a BIS-34D with display used as a console. The line buttons above the dial pad and the Auto Intercom buttons to the right of the dial pad give you one-touch access to each line and voice terminal.
FIGURE 3-2 BIS-34D with Display as Administrator/Attendant Console.
FIGURE 3-3 BIS-22 as Administrator/Attendant Console. Call Appearance/ Feature buttons Test/Program switch - Dial pad Ringer Volume control - -r iii Speak volume control Message light HFAI light Speakerphone light -Microphone light A A-:-:^*-^&:^^ n-a. .: ^...
THE 818-34, BIS-34D, OR 34-BUTTON DELUXE VOICE TERMINAL USED AS AN ADMINISTRATOR CONSOLE If you are using a BIS-34, BIS-34D, or 34-Button deluxe voice terminal as the administrator/attendant console, you have the ideal arrangement for your MERLIN Plus system. You can administer all the features, including Disallowed and Allowed Lists, Busy Buster, and Group Page, for all the voice terminals on your system by using the Auto Intercom buttons (intercom numbers 10 through 29.
For example, if you want to assign voice terminal 21 to a Group Page group or add the voice terminal to an Allowed List, use the dial code, #04, that corresponds with intercom number 21. NOTE: THE BIS-10 VOICE TERMINAL USED AS AN ADMINISTRATOR CONSOLE It is important that you record your decisions about Allowed and Disallowed Lists on the Call Restrictions Assignment Form; record decisions about your Call Report and/or System Feature Report jack assignment and Group Page on the System Configuration Form.
To make button labels for the voice terminal you plan to use as your administrator/attendant console, do the following: 1 Remove the blank button labels from the voice terminal according to the instructions that came with the voice terminal. 2 Fill in the button labels with pencil or ballpoint pen since either can be erased if you make changes later. ) For any BIS-34 and 34-button voice terminals, follow the button labeling shown in Figure 3-2.
Leaving Administration Mode Follow the boxed instructions below when you’ve finished an administration session. Leaving Administration Mode To leave administration mode: 1 Slide the TIP switch on the left side of the console to the center position. The red light goes ofi next to Administer and Restrict. The red light goes on next to a line button.
Basic Administration Basic administration should take no more than a few minutes. All the information you need should be on the System Configuration Form. OUTSIDE TELEPHONE LINES This simple procedure tells the control unit how many outside telephone lines your system has. But it works only if your outside lines are plugged into an unbroken sequence of line jacks on the control unit beginning with line jack A.
But if the box next to “Area Code Only” has a check, you have to set the system for this type of long-distance dialing (area code + telephone number) as follows: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *37. 3 Touch Administer. The console beeps twice. 4 Continue to administer the system, or leave administration mode.
2 Dial *81. 3 Dial two digits for the hour (00 through 23) using 24-hour time. 4 Dial two digits for the minute (00 through 59). 5 Touch Administer. The console beeps twice. 6 Continue to administer the system, or leave administration mode. Since the system is factory set to have no calls reported, you must now select the type of calls you want reported. Locate the column headed “Call Report” on the System Configuration Form and follow the procedures below: 1 Enter administration mode.
b Dial *15 to set the volume to high. 3 Touch Administer. The console beeps twice. 4 BACKGROUND MUSIC Continue to administer the system, or leave administration mode. If you have an optional audio source connected to the Music-on-Hold jack and an optional loudspeaker paging system, you can regulate the volume of background music with a dial code in system administration.
change the jack assignments accordingly: NOTE: You cannot reassign any of the following features to jack 10 since it is reserved for the main attendant. Changing the Automatic System Access (ASA) jack assignment: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *59. The green light goes on next to the Auto Intercom button of the jack assigned to ASA.
1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *82. The green light goes on next to the Auto Intercom button of the jack assigned to Cull Report. 3 Perform one of the following procedures: ) Touch the Auto Intercom button of the jack you want to assign to Call Report. The green light goes off next to the old Auto Intercom button, und the green light goes on next to the newly assigned Auto Intercom button.
4 6 Touch Administer. The console beeps twice. Continue to administer the system, or leave administration mode. When you filled in the “Paging Groups” columns on the System Configuration Form, you learned the following about paging groups: PAGING GROUPS l l l l All voice terminals are automatically assigned to a single paging group, the Page-All Group, which you cannot change.
3 Touch the Auto Intercom button or dial the intercom number of the source voice terminal(s). The console beeps twice after each voice terminal is administered a template. 4 Touch Administer. The console beeps twice. 6 Label the target voice terminal buttons with the corresponding features as shown in Figures 3-4, 3-5, 3-6, and 3-7.
Option 1: Clear Template This template is used to erase previously programmed features on a voice terminal so that new features can be assigned. The Clear Template removes any features assigned to a voice terminal, but does not erase line assignments. See Figure 3-4. FIGURE 3-4 The Clear Template.
Option 2: Dialer Template This template is for personnel who do not require special features, and who are likely to have no need to make toll calls. This template can be assigned to even the smallest voice terminals, including the 5-button voice terminals. See Figure 3-5 for button assignments. FIGURE 3-5 The Dialer Template.
Option 3: Feature Template This template is designed for managers, owners, and personnel who need unrestricted phone use along with several additional features. This template is for 22-button or larger voice terminals. See Figure 3-6 for button assignments. FIGURE 3-6 The Feature Template.
Option 4: Receptionist/Secretary Template This template is for receptionists, secretaries, and backup call handlers, including the system attendant, and is designed for use with 22-button or larger voice terminals. See Figure 3-7 for button assignments. FIGURE 3-7 The Receptionist/Secretary Template. I I 22-Buttonl ‘0-B”ttonl Conference pi--: m-~. . I . . .
PROGRAM MODE LOCK If you placed a check mark in the “Lock” column of the “Voice Terminal” form you want to prevent the voice terminal from reprogramming any of the features assigned to it. Use the procedure below to prevent the user of a voice terminal from reprogramming any of the features assigned to it: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *89.
Line Assignments for Voice Terminals As you filled out the Line Assignments Form, you learned that customizing line assignments to voice terminals can help control costs and increase the efficiency of your communications system. All the information you need to customize line assignments should be on the Line Assignments Form.
On every voice terminal (except a 5-button model), the button directly above Conference is always the Intercom button. You can’t assign a line or feature to it. l On every voice terminal (except a 5-button model), the button above Transfer is always a programmable feature button. You can’t assign a line to it. l When you assign lines to a voice terminal, the system assigns them to line buttons in the order shown in Figure 3-8 below.
3 Touch all the line buttons that have a green light on next to them. 4 In the order that you want lines to appear on the voice terminal, touch all the line buttons again. If you want to reserve a button(s) for feature programming, touch that button(s) last. The green light next to each line button goes off. The green light goes on next to the button you touch. 5 Touch Administer. The console beeps twice.
4 To make the line Button Free, dial one of these two codes: D Dial *31 if you want the voice terminal to ring. D Dial *32 if you do not want the voice terminal to ring. The green light next to the Auto Intercom button flashes slowly. The green light next to the Auto Intercom button flashes rapidly. 5 Touch Administer. The console beeps twice. 6 LINE ASSIGNMENTS FOR ASA FEATURES Continue with administration, or leave administration mode.
1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *50. 3 Touch the line button for the line on which you want to hear the modified message. The green light goes on. 4 Dial the telephone number you want to include in the message. NOTE: 5 For special phone numbers, such as 800 numbers, you may prefer to have the recorded voice pronounce the number as “Eight hundred” followed by the number, instead of “Eight, zero, zero.
3 Touch the line buttons until the green lights show the assignments you want. Green light on Green light ofi 4 = = line is assigned to DXD line is not assigned to DXD Touch Administer. The console beeps twice. 5 Continue to administer the system, or leave administration mode. If you entered a number other than 2 in the “Ring Interval” column for Direct Extension Dialing, follow the procedure below to change the ring interval for incoming DXD calls: 1 Enter administration mode.
3 Touch the line buttons until the green lights show the assignments you want. Green right on Green light off = = line is assigned to RLA line is not assigned to RLA 4 Touch Administer. The console beeps twice. 5 Continue to administer the system, or leave administration mode. If you entered a number other than 2 in the “Ring Interval” column for RLA, follow the procedure below to change the ring interval for incoming RLA calls: 1 Enter administration mode.
5 Continue to administer the system, or leave administration mode. If you entered a number other than 2 in the “Ring Interval” column for SA, follow the procedure below to change the ring interval for incoming SA calls: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *764 plus the number of rings (0 through 9). NOTE: If 0 is selected, the voice terminal will not ring, and calls will be answered immediately. 3 Touch Administer. The console beeps twice.
Systemwide OPtions Now that your MERLIN Plus system is up and running, you can continue with system administration at a pace that best suits your work schedule. Under this heading you’ll find a menu of options and features from which to choose. CALL RESTRICTIONS TO VOICE TERMINALS When your system is first installed, all voice terminals are unrestricted. The Call Restrictions Assignment Form should show whether you plan to restrict any of your voice terminals or assign Disallowed or Allowed Lists.
2 Dial *0900. 3 Follow the appropriate procedure below: NOTE: To assign the Disallowed List to all voice terminals, touch Conference. w Touch the Auto Intercom button for the voice terminal you want to assign the Disallowed List. The green light goes on next to the Auto Intercom button.
3 Dial 00. The green light goes on next to the Auto intercom button for each voice terminal that has been assigned this list. 4 Perform one of the following procedures: ) Touch the Auto Intercom button for the voice terminal that you want to assign the list. b Use the appropriate code from the Dial Code chart earlier in this section under the heading “Using the BIS-22 Voice Terminal as an Administrator Console” for the voice terminal to which the allowed list is to be assigned. 5 Touch Administer.
6 Touch Administer. The console beeps twice. 6 Repeat steps 2 through 4 for each telephone number to which you are assigning a System Speed Dial code. 7 Continue to administer the system, or leave administration mode. Assigning Codes to Account Numbers An account number on a call report allows you to identify the person or organization to whom the call should be charged. As you learned when you planned your system, you can store account numbers in the system under System Speed Dial codes.
Section 4: Usina The Attendant Console 4-1 Overview The Attendant Console Handling Calls Transferring Calls Using Auto Intercom Buttons Using Group Page Features Using the Send Message Feature Selecting Ringing Options Using Night Service Activating System Answer Using an Alternate Attendant Console Using the Headset Speakerphone Performance Tips 4-l 4-4 4-4 4-5 4-6 4-7 4-8 4-8 4-9 4-9 4-9 4-10
Overview As your company’s system attendant, you will probably answer most calls that come into the business and transfer many of those calls to other people in the office. This section includes descriptions, instructions, and suggestions that will help you transfer calls and use Auto Intercom buttons and Group Page features, the Send Message feature, and the headset. For more information about any of the MERLIN@ Plus Communications System features discussed here, refer to Section 5, “Reference.
F‘IGURE 4-1 The BIS-34D with display as attendant console.
FIGURE 4-2 The BIS-22 voice terminal as attendant console.
Handling Calls As the system attendant, you will be answering most of the incoming calls.
0 Screening Calls When you screen a call, you first discuss the call with the person to whom it is to be transferred. There are many reasons for consulting about the call. For example, a person may want to obtain a file before taking the call, may be busy and not want to.answer the call at the moment, or may want the attendant to answer the call and take a message. To screen a call: 1 Touch Hold. 2 Touch Intercom and dial the intercom number of the person to whom the call may be transferred.
To call someone in your MERLIN Plus system with one touch: 1 Touch the Auto Intercom button for the person you want to call. 2 When you hear the person answer, begin speaking into your speakerphone or lift the handset and begin speaking. clEl q II Susan 15 USING GROUP PAGE FEATURES The Group Page feature allows you to make announcements to groups of people or to page individuals for calls. When a call comes in, you can put the call on hold and page the person for whom the call is intended.
USING THE SEND MESSAGE FEATURE When someone in the MERLIN Plus system has a message, you can turn on the Message light at the person’s voice terminal to indicate that there is a message waiting. 1 Touch Send Message. 2 Touch an Auto Intercom button, if you have one for the person. - or Dial the 3-character dial code opposite the person’s intercom number as found on the following table.
SELECTING RINGING OPTIONS You can program any outside line at your console to ring immediately, to ring after a delay, or not ring at all. You will probably want most lines at your console to ring immediately (the factory-set condition), but if you answer calls on a certain line only when someone else doesn’t answer them, program that line for delayed ringing. You may want to program the lines at other people’s voice terminals for no ring so that they are not interrupted while they work.
ACTIVATING SYSTEM ANSWER You can activate the System Answer feature with a System Answer button so that when selected calls come in, the system automatically answers them, then plays a pre-recorded message before placing them on hold. This feature can only be activated from the attendant console or the alternate attendant console. If your system has an alternate attendant, the System Answer feature must be administered to that voice terminal. To activate the System Answer feature: 1 Touch System Answer.
SPEAKERPHONE PERFORMANCE TIPS For optimal use of the speakerphone on the BIS, HFAI, or SP voice terminals, follow these guidelines: Place the voice terminal in an area with low background noise. Room acoustics and background noise may affect the proper operation of your voice terminal’s speakerphone. High background noise is caused by loud voices and loud electronic devices (radios, typewriters, office equipment, etc.). Keep the area under and next to the microphone free of books and papers.
Section 5: Reference Overview 5-l MERLIN Plus System Features 5-2 Abbreviated Ringing 5-3 Account Number Entry 5-3 Allowed Lists 5-6 Alternate Attendant 5-9 Auto Answer-All 5-11 Auto Answer-Intercom 5-12 Auto Intercom 5-13 Automatic Line Selection 5-14 Automatic System Access (ASA) 5-16 Auxiliary Lines 5-17 Bridging 5-18 Busy Buster (BB) 5-19 Button-Free Line Operation 5-21 Call Forwarding (CF) 5-24 Call Pickup 5-30 Call Report 5-32 Call Restriction 5-37 Centralized Pr
, Hold-Exclusive 5-63 Hold Retrieve 5-64 Intercom 5-66 Intercom Preference 5-67 Last Number Dial 5-68 Lights 5-69 Line Request 5-71 Line Select 5-72 Loudspeaker Paging 5-72 Manual Signaling 5-74 Message 5-75 Monitor-on-Hold 5-76 Night Service 5-77 One-Touch Dialing 5-78 On-Hook Dialing 5-79 Outside Auto Dial 5-80 Personal Lines 5-81 Personal Speed Dial 5-82 Personalized Ringing 5-85 Privacy 5-85 Privacy (on Lines A and E) 5-86 Program 5-87 Program Mode Lock 5-88
System Reset 5-113 System Speed Dial 5-114 Test 5-117 Toll Prefix Setting 5-118 Tones 5-119 Touch-Tone Enable 5-121 Touch-Tone or Rotary Setting 5-122 Transfer 5-123 Transfer Return Interval 5-124 Voice Announcement Enable/Disable 5-125 Voice Terminal Templates 5-126 Accessory Equipment 5-128 Basic Telephones 5-128 Basic Telephone and Modem Interface 5-131 Data Collector and Printer 5-133 General Purpose Adapter (GPA) 5-135 Headset and Headset Adapter 5-136 Loudspeaker Pagi
Overview This section of the MERLIN@ PZus System Manual provides the information you need to program, administer, and use the many MERLIN Plus system features. It also tells you how to use the accessory equipment that you can add to your system.
MERLIN Plus System Features Your MERLIN Plus system offers features that provide effective telephone service both on a business-wide and personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add features that will benefit the whole system. The voice terminals (telephones) in the MERLIN Plus system come ready to use with many preassigned features, such as Transfer and Hold.
DESCRIPTION When another line rings while you are busy on a call, your voice terminal rings only once. In this way you are aware that you have another call, but it does not interrupt the call in progress. After the ringing cycle stops, the green light continues to flash to remind you of the other call.
l CONSIDERATIONS Option B-The Quick Method: The quick method of entering an account number on a Call Report is to dial a System Speed Dial code (60 through 89 or 900 through 999) that the system administrator has stored in the system (see “System Speed Dial”) or a 3tharacter Personal Speed Dial code that you have assigned to an account number (see “Personal Speed Dial”). While you have a call in progress, you simply dial the speed dial code that corresponds with the account code.
PROGRAMMING To program a general Account Number Entry button (program this feature on a button with lights): 1 Label the button Account Number Entry. 2 Slide the TIP switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place OY receive calls. 3 4 5 Touch the button you want to program. Dial *82. Slide the TIP switch to the center position.
If you enter the account code incorrectly, keep the call in progress and follow this procedure: 1 2 Touch Account Number Entry twice. The green light goes off and back on again. Dial * 3 Dial the account number correctly. 4 Touch Account Number Entry again. The green light goes off. I 0 r~ Account No. Entry Ia To use a button for a specific account number: 1 While you have a call in progress, touch the programmed Account Number button for the particular account number to be recorded.
When the administrator has dialed the maximum eight digits for an Allowed List entry, the system beeps twice to remind the administrator that he or she cannot dial any more digits. If the administrator dials fewer than eight digits, the system does not beep. ADMINISTRATION If your responsibilities do not include system administration, skip this information. Before you administer Allowed Lists for your system, refer to the Allowed List Form that you have filled out.
5 Touch Administer. The console beeps twice. 6 Leave administration mode by sliding the TIP switch to the center position. To clear all the entries from an Allowed List: 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial a * and a 2-digit code (01 through 08) that corresponds to the number of the list you want to clear. For example, to clear all entries from List 6, dial *06. 3 Touch Drop. The console beeps twice. 4 Touch Administer.
4 Perform one of the following procedures: B Touch the Auto Intercom button, if you have one, for the voice terminal for which you are giving access or removing access to the Allowed List. Green light on = the list is assigned to the voice terminal Green light ofi = the list is not assigned to the voice terminal b If you do not have an Auto Intercom button for the voice terminal that you want to assign the list to or remove the list from, use the code from the dial code chart in Section 3.
ADMINISTRATION If your responsibilities do not include system administration, skip this section. To assign an alternate attendant position: 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial *79. 3 Touch the Auto Intercom button or dial the intercom number of the voice terminal you want to assign as the alternate attendant console. 4 Touch Administer. The console beeps twice. 5 PROGRAMMING Leave administration mode by sliding the TIP to the center position.
NOTE: This feature requires a General Purpose Adapter and can be used with a modem, an answering machine, a facsimile machine, or a cordless telephone. DESCRIPTION If you want an optional piece of equipment, such as a modem, an answering machine, or a facsimile machine, connected to your voice terminal, to turn on automatically when you receive ringing calls, you need to program an Auto Answer-All button.
This feature remains active until you: 1 Touch Auto Answer-All again. The green light next to the button goes off. NOTE: This feature is used with a Hands-Free Unit. DESCRIPTION If your voice terminal has the Hands-Free-Answer-on-Intercom (HFAI) feature or is connected to a Hands-Free Unit (HFU), you can have your speakerphone go on automatically whenever you receive an intercom call. To do this with an HFU, you must program an Auto Answer-Intercom button.
HOW TO USE To have your hands-free unit turn on automatically when you receive intercom calls with voice announcement: 1 Touch HFAI or Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: 1 Touch HFAI or Auto Answer-Intercom again. The green light next to the button goes ofi DESCRIPTION You can use an Auto Intercom button for one-touch dialing of intercom numbers.
PROGRAMMING A button with lights is recommended but not required for the Auto Intercom feature. To program an Auto Intercom button for your voice terminal: Label the button with a name and intercom number. Slide the TIP switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place OY receive calls. Touch the button you want to program. Dial *91 plus an intercom number. Slide the TIP switch to the center position.
Speakerphone or lift your handset, the system automatically selects the line you usually use. If that line is busy, the system then selects your second choice, such as a WATS or Readyline, unless that line is busy too, and ‘so on. You can include all or only some of your outside lines in an Automatic Line Selection sequence. CONSIDERATIONS If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first.
DESCRIPTION CONSIDERATIONS Automatic System Access (ASA) includes four features that allow more flexible use of your MERLIN Plus system and your outside lines. The features are described in this section under separate entries: l Call Forwarding (CF) l Direct Extension Dialing (DXD) l System Answer (SA) l Remote Line Access (RLA) CF and RLA only operate when the Central Office (CO) or PBX provides Forward Disconnect on the serving lines. All lines in the system must be assigned to the ASA port.
PROGRAMMING Refer to the individual features in this section. HOW TO USE Refer to the individual features in this section. DESCRIPTION The MERLIN Plus system provides an auxiliary jack, labeled “AUX, It at the top of each Line Module. This auxiliary line is bridged directly to outside Line A or Line E, and does not go through the MERLIN Plus system control unit. You can connect accessory devices to the system, and use these devices independently of the system.
terminal connected to Line A or Line E. This will prevent employees from answering calls that should be going to the accessory device connected to the auxiliary line. If you do not want the accessory device to ring on incoming calls, you can simply turn it off or set it not to ring, and program Line A or Line E for normal ringing. You cannot use a MERLIN Plus system voice terminal on the auxiliary jack. You cannot connect a loudspeaker paging system into the auxiliary jack.
If a person has activated the Privacy feature on his or her voice terminal, you cannot bridge onto a call in progress at that voice terminal. (See “Privacy.“) ADMINISTRATION None PROGRAMMING None HOW TO l&E To bridge onto a call in progress: 1 Touch the line button associated with the call. 2 Touch Speakerphone or lift your handset. DESCRIPTION The Busy Buster feature automatically redials at least ten times the most recent number you dialed.
When a Busy Buster call is answered, your voice terminal is alerted. If there is a significant delay between the time that the called party answers and the time you pick up your alerting voice terminal, the party you called may become confused by the silence and hang up. Therefore, if you are expecting a Busy Buster call, you may want to activate the Do Not Disturb feature so that only transfer return calls, which include Busy Buster calls, will ring at your voice terminal.
4 5 HOW TO USE Dial *31 (you do not need to dial an outside number). Slide the TIP switch to the center position. If the number you are calling is busy and you want to use the BB feature, follow this procedure: 1 Before you hang up, touch the Busy Buster button. The green light next to the Busy Buster button flashes. 2 Hang up. When the dialed number rings, your voice terminal rings. To begin the call: 1 Touch Speakerphone or lift the handset.
CONSIDERATIONS The system administrator can assign a maximum of eight lines to a buttonfree voice terminal. However, if the administrator again wants lines assigned to buttons on a voice terminal, he or she can assign only the number of lines for which the voice terminal has line buttons. For example, if the administrator has assigned eight lines to a 5-button voice terminal with Button-Free Line Operation and decides to assign lines to voice terminal buttons, only four of those eight lines can appear.
5 Touch Administer. The console beeps twice. 6 Leave administration mode by sliding the TIP switch to the center position. q T l P To remove Button-Free Line Operation by reassigning lines to separate buttons on a voice terminal: 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Touch the Auto Intercom button for the voice terminal you are administering. 3 Dial *34. A green light should go on next to the lines that have been assigned to the voice terminal.
NOTE: DESCRIPTION Call Forwarding is an ASA feature and therefore requires the assignment of the ASA jack. If the ASA jack assignment has not yet been made, refer to “Automatic System Access” in this section before attempting to administer this feature. When in CF mode, incoming calls on designated lines are connected to the Voice Synthesis Processor (VSP), then while the caller is listening to the ’ message, the control unit dials the telephone number where calls are being forwarded.
A synthesized voice message: This message is automatically supplied by the VSP in the control unit. The administrator can modify the message when necessary or may choose to turn off the message. That one jack on the control unit be dedicated to the ASA features. See “Automatic System Access” in this section for administration procedures.
4 Touch Administer. The console beeps twice. 5 Leave administration mode by sliding the TIP tswitch to the center position. Voice Messages The system automatically provides the following default voice message for call forwarded calls: “Your call is being fonuarded. Please hold. ” You can modify this message to include the following statement: “You have reached nnn...” where nnn.. , is the telephone number of one of your outside lines. The number can be up to 16 digits, including * or # .
To return to the message provided with the system: c 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial *50. 3 Touch the line button. The green light goes of. 4 Touch Administer. The console beeps twice. 5 Leave administration mode by sliding the TIP switch to the center position. You may also choose to forward your calls without a message: 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial *30.
4 Leave administration mode by sliding the TIP switch to the center position. I I Passwords You and others in your business need at least one valid 5-digit password in order to change a call forwarding number from a remote location. The first two numbers in the password are the caller’s intercom number. To create or invalidate a password, follow this procedure: 1 2 3 Enter administration mode by sliding the TIP switch to P and touching Administer.
2 Enter administration mode by sliding the TIP switch to P and touching Administer. 3 Dial *53. 4 Perform the appropriate step below: w To enter or change a CF destination telephone number, dial the new number. b To remove the current CF destination number without replacing it with another number, touch Administer. 5 Touch Administer. The console beeps twice. 6 Leave administration mode by sliding the TIP switch to the center position.
A button with a red light next to it is required for the CF feature. To program a CFlDXD button on a voice terminal: 1 Label the button CFIDXD. 2 Slide the TIP switch to P. 3 4 5 HOW TO USE The voice terminal rings every 5 seconds to remind you that you’re programming and that you can‘t place or receive calls. Touch the button you want to program. Dial *83. Slide the TIP switch to the center position.
l CONSIDERATIONS Option C-You can program a One-Touch Call Pickup button for a specific voice terminal in your business so that when the person is away, you can answer that person’s calls with one touch. You, can program a Call Pickup button for each voice terminal for which you need to answer calls. If the line on which the call is coming in appears on a button on your voice terminal, you do not need to use the Call Pickup feature to answer the call.
HOW TO USE You can use a programmed button or a dial code to pick up an intercom or outside call at any other voice terminal in the system. To pick up a call ringing at any other voice terminal using Option A: 1 Touch Speakerphone or lift your handset. 2 Dial #3. 3 Dial the intercom number of the voice terminal where the call is ringing. To pick up a call ringing at any other voice terminal using Option B: 1 Touch Speakerphone or lift your handset.
If an account code is entered when the call is made, the call report prints that information for you. Account codes are helpful in billing customers and different departments of the company for telephone calls that should be charged to them. (See “Account Number Entry. “) The data collector and the printer can also print a System Feature Report, a list of the features that have been administered to the system (see “System Feature Report”).
l The system is set to have the data collector and the printer connected to voice terminal jack 19 for the Call Report feature. However, the administrator can administer the printer and connect it to any other voice terminal jack in the system, except jack 10. NOTE: l l l If you are using the same printer and data collector for both the System Feature Report and the Call Report features and change the voice terminal jack assignment, you must administer the new jack assignment for both features.
To set the current time: 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial *81. 3 Dial two digits for the hour (00 through 23). 4 Dial two digits for the minute (00 through 59). For example, if the time is 2:16 A.M., dial *810216; if the time is 2:16 P.M., dial *81 14 16. 5 Touch Administer. The console beeps twice. 6 Leave administration mode by sliding the TIP switch to the center position. mpJ Control Unit Jack Assignment for the Call Report Feature.
Minimum Call Duration. To specify a minimum call duration other than 1 minute for call reporting: 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial *83. 3 Dial one digit from 0 to 9 for the number of minutes. For example, to specify a minimum duration of 10 seconds, dial *830. To specify a minimum duration of 9 minutes, dial *839. NOTE: Ten seconds is the shortest duration you can set under one minute. 4 Touch Administer. The console beeps twice.
DESCRIPTION When the system is first installed, people can use their voice terminals to place intercom, local, and toll calls. However, the system administrator can assign either of two types of call restrictions for selected voice terminals: l l CONSIDERATIONS Outward Call Restriction restricts voice terminals so that only intercom calls can be placed. Toll Call Restriction restricts voice terminals so that only intercom and local calls can be placed.
6 Leave administration mode by sliding the TIP switch to the center position. Use the reset restriction code to ensure the integrity of assigned call restrictions: 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial *11 plus the line button you want to reset. Green light on = line is restriction reset. Green light ofi = line is not restriction reset. (System default.) 3 Touch Administer. The console beeps twice.
The system administrator can use the Program Mode Lock feature to prevent people within the system from changing programming assignments on their voice terminals. (See “Program Mode Lock.“) ADMINISTRATION If your responsibilities do not include system administration, skip this information. To program a feature onto a voice terminal from the administrator/attendant console: 1 Enter administration mode by sliding. the TIP switch to P and touching Administer.
you want to selectively disconnect one outside line at a time from a conference call. (See “Drop.“) If you press the switchhook, you may end the conference call. You cannot use the Conference feature for outside lines on a voice terminal with Button-Free Line Operation. If you attempt to add to a conference call a voice terminal that is busy on an another call, you will hear busy tones, and the call is automatically dropped in 15 seconds.
To disconnect one participant from the call: 1 Touch Drop. 2 Touch the button of the line you want to disconnect. To add someone inside the system to the conference call: 1 Dial the person’s intercom number to request that he or she pick up the line that the conference call is on. (See “Intercom.
and/or features assigned to the three left columns of buttons (the first 22 buttons) of the BIS-34 voice terminal. The rightmost column of buttons on the BIS-34 voice terminal will not be copied onto the smaller voice terminal. Be sure to label the buttons on the voice terminal to which lines or features have been copied. If any voice terminal in the system is active on a call, you must wait until it is idle before you can use Copy.
DESCRIPTION The system administrator can assign lines to any voice terminal in any order, or choose not to assign particular lines to a voice terminal. The administrator can use Customized Line Assignment if he or she wants to assign lines or groups of lines to selected voice terminals with similar requirements for placing and receiving calls.
Assigning Lines to Voice Terminals Before you assign lines to voice terminals in your system, refer to the Line Assignments Form that you have filled out. To assign lines to a voice terminal: Enter administration mode by sliding the TIP switch to P and touching Administer. Touch the Auto Intercom button or dial the intercom number for the voice terminal that you are administering. A green light goes on next to the Auto intercom button.
DESCRIPTION When you put the system in DXD mode, the control unit acts like an automated attendant. Incoming calls on designated lines are connected to the Voice Synthesis Processor (VSP) for the following message prompt: “Please dial desired extension number. ” When the caller dials the extension number (the 2-digit intercom number), the control unit transfers the call to that extension and the caller hears the following message: ” Please hold.
There can be more than one CFlDXD button in the system, but there can be only one CFlDXD button on a voice terminal. If two or more users have a CFlDXD button programmed on their voice terminals, each of them can turn the features on and off. For example, if one of these users activates the Direct Extension Dialing feature, the green light goes on next to the CFlDXD buttons on all the voice terminals that have a button for the feature.
3 Leave administration mode by sliding the TIP switch to the center position. Number of Rings To change the number of rings (the default is two rings) before the DXD call is answered: 1 Slide the TIP switch to P and touch Administer. 2 Dial *761 plus the number of rings (between 0 and 9) before call is picked UP* NOTE: If the number of rings is set to 0, the voice terminal will not ring, and the calls will be answered immediately. 3 Touch Administer. The console beeps twice.
5 6 Repeat for other lines. Touch Administer. The console beeps twice. 7 PROGRAMMING Leave administration mode by sliding the TIP switch to the center position. A button with a red and green light next to it is required for the DXD features. To program a CFlDXD button on a voice terminal: 1 Label the button CFIDXD. 2 Slide the TIP switch to P. 3 The voice terminal rings every 5 seconds to remind you that you’re programming and that you can’t place OY receive calls.
if a System Speed Dial number with Restriction Override matches a number on the Disallowed List, the number will go through. (see “System Speed Dial” for more details.) CONSIDERATIONS The Disallowed List can contain 20 numbers up to 16 digits each. This allows you to deny access to virtually any number combination, including area code/exchange, and foreign numbers. You can enter “wild card” digits (which are pauses in the administration procedure) by touching the Hold button.
If the intercom number is: Dial this code: If the intercom number is: Dial this code: Intercom 10 #22 Intercom 20 #03 Intercom 11 #21 #20 #19 #18 #17 #16 #15 #14 #13 Intercom 21 Intercom 26 #04 #05 #06 #07 #08 #09 Intercom 27 #lO Intercom 28 #11 Intercom 29 #12 Intercom 12 Intercom 13 Intercom 14 Intercom 15 Intercom 16 Intercom 17 Intercom 18 Intercom 19 Intercom 22 Intercom 23 Intercom 24 Intercom 25 4 Touch Administer. The console beeps twice.
DESCRIPTION Some 34-Button speakerphone voice terminals, namely, the BIS-34D and the 34-Button (SP-34D) voice terminal with display, are equipped with a display unit. You can also purchase one separately and add it later to a 34-Button (SP-34) voice terminal. To order the Display Unit, call the AT&T National Sales Parts Center’s tollfree number, l-800-222~PART, and ask for order number 105400030 (for black BE-34 voice terminals).
ADMINISTRATION None PROGRAMMING None HOW TO USE To use the four features associated with the display unit, follow the instructions on the next few pages. Received Call ID When you receive an intercom call, the 2digit intercom number of the person calling you appears on the screen, as shown below. 23--On Intercom When you transfer a call to another voice terminal and the call is unanswered, the call returns to your voice terminal.
NOTE: You can use nonprogrammable buttons, such as Hold or Recall to enter a special character, such as a pause or a stop, into a dialing sequence. Number Dialed When you dial outside, intercom, or account numbers, or touch a button that contain numbers, such as an Outside Auto Dial, Auto Intercom, Last Number Redial, or Saved Number Redial button, the digits associated with that button are printed on the display screen.
l Operating the Timer Timer display screen 12:03a 0o:oo + Clock & + Timer) To operate the timer for calls you need to time: Press Time/Timer (to display timer). a Press Timer Start to turn the timer to 0O:OO and start it. b When you are finished using the timer, press Timer Stop. When you want to return to the Clock/Calendar display, which shows the time, day, and date: l Press Time/Timer. When you want to return to the call handling display: l DESCRIPTION Press Time/Timer.
4 Dial *71. 5 HOW TO USE Slide the TIP switch to the center position. To prevent calls from ringing at your voice terminal: 1 Touch Do Not Disturb. The green light next to the button goes on. This feature remains active until you: 1 Touch Do Not Disturb again. The green light next to the button goes ofi DESCRIPTION If you get a busy signal or no answer as you set up a conference call, or if you want to disconnect one outside line at a time from a conference call, use the Drop feature.
To disconnect one outside line at a time from a conference call: HOW TO USE 1 Touch Drop. 2 Touch the button of the line you want to disconnect. DESCRIPTION If you want other people in your office to hear a call, you can turn on your voice terminal speaker. Everyone can then hear the voice of the other person on the call without that person being aware that the call is on a speaker. CbNSlDERATlONS This feature is not available on the BIS model voice terminals.
DESCRIPTION The system administrator can set up Group Page groups so anyone in the system can use the Group Page feature to page up to 20 people at a time directly through the voice terminal speakers. You can have up to three paging groups. The Page-All group consists of all voice terminals in the system; groups 1 and 2 can have up to 20 voice terminals in each group.
3 Perform the appropriate procedure: b Touch the appropriate Auto Intercom button(s) until the green light beside it shows the paging group assignment you prefer. Green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group w If you do not have an Auto Intercom button for the voice terminal you want to add or remove from the paging group, dial a code from the chart below that corresponds with the voice terminal.
5 Leave administration mode by sliding the TIP switch to the center position. To program a Group Page button for your voice terminal: 1 Label the button Group Page plus a group number. 2 Slide the TIP switch to P. ; The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to program.
3 Dial the code for the group you want to page: 70 = Page-All (all voice terminals in the system) 71 = group 1 72 = group 2 4 When you hear a beep, begin speaking. DESCRIPTION If you are using a voice terminal that has a Hands-Free Answer on Intercom (HFAI) button on it, without lifting your handset, you can touch the HFAI or HFAIlMic button when you want to answer intercom calls hands free. You will hear the other person’s voice through your voice terminal speaker.
PROGRAMMING None HOW TO USE If you have a HFAI button on your voice terminal and you want your intercom calls answered automatically: 1 Touch HFAI or touch HFAIIMic. The green light flashes on BIS-IO and IO-Button HFAl models when active on a call and remains steady on all other BIS models. DESCRIPTION When you need to put someone on hold, use the Hold feature.
the green light flashes slowly next to the call’s line button on your voice terminal. To take a call off hold: 1 Touch the call’s line button. The green light becomes steady. DESCRIPTION Telephone company central offices use either a “short” (50 millisecond) or a “long” (450 millisecond) disconnect interval. Because most switching systems use a long interval, your MERLIN Plus system is factory-set for a long interval.
3 Touch each line button to change its disconnect interval. Each touch of the button gives you one of the following codes: Steady green light on = line has long disconnect interval Green light off = line has short disconnect interval 4 Touch Administer. 5 Leave administration mode by sliding the TIP switch to the center position.
5 HOW TO USE Slide the TIP switch to the center position. To put an outside call on hold so no one else in the system can pick up the call: 1 Touch Exclusive Hold. The green light next to the line button of the held call flashes rapidly to remind you that the call is on hold. 2 If a call has been on Exclusive Hold for more than a minute, your voice terminal will ring once every minute to remind you that the call is waiting. To pick up the call that you have put on Exclusive Hold.
If your system administrator has set your voice terminal for Button-Free Line Operation, you should have a Hold Retrieve button on your voice terminal, so that you can put calls on hold and retrieve them later. (See “Button-Free Line Operation. “) ADMINISTRATION None PROGRAMMING To program a Hold Retrieve button for your voice terminal: 1 Label the button Retrieve Call. 2 Slide the TIP switch to P.
To use a dial code to retrieve a held call: 1 Dial #*. DESCRIPTION Each voice terminal connected to the MERLIN Plus system has a unique 2digit intercom number. You can dial intercom numbers to place calls to people connected to the system. CONSIDERATIONS In the MERLIN Plus system, you place an intercom call with a voice announcement. Your co-worker hears your voice through the voice terminal speaker, and can either touch Speakerphone or lift the handset to respond to you.
3 Dial the 2-digit intercom number for the voice terminal you want to call. 4 When you hear a beep, begin speaking. 01 If you hear ringing, wait for the person to answer. DESCRIPTION Intercom Preference provides an intercom line immediately upon touching Speakerphone or lifting the handset.
HOW TO USE If the voice terminal you are using has been programmed for Intercom Preference, you will be connected to an intercom line when you either touch Speakerphone or lift your handset. DESCRIPTION With a Last Number Dial button, you can redial with one touch the number you dialed most recently. Each time you want this feature to redial a number, you must touch the programmed Last Number Dial button. You do not need to do anything to save this number.
HOW TO USE You can use a programmed button or a dial code to access this feature. If you are using the Last Number Dial feature, you can follow this procedure to have the system redial the last number you dialed: 1 Without touching Speakerphone or lifting your handset, touch Last Number, or dial #24 if you haven’t reprogrammed this as a personal speed dial code. Your voice terminal speaker goes on, and you hear dialing.
Lights - -- . .--. ._. -. ^ - Line Status Red light steady This is either the line you are now using or the line you will get when you touch Speakerphone or lift your handset. Green light steady This line is busy or the feature is activated. Green light flashing This is the line on which a call is coming in. Green light flashing rapidly This is the line of a call you have put on hold.
CONSIDERATIONS None ADMINISTRATION None PROGRAMMING None HOW TO USE None DESCRIPTION If any or all the lines that appear on your voice terminal are busy, you can still request the use of one of these intercom or outside lines. When the line becomes available, the system alerts you. CONSIDERATIONS If two or more people request the same line, the system places them in a queue according to the sequence in which the people requested the line.
DESCRIPTION You may need to make an outside call at a time when you also need to leave your primary line open for incoming calls. If your voice terminal has more than one outside line, you can select a line other than your primary line for an outside call. CONSIDERATIONS None ADMINISTRATION None PROGRAMMING None HOW TO USE To select a specific outside line: 1 Touch the button for the specific outside line you want to use. 2 Touch Speakerphone or lift your handset and dial.
CONSIDERATIONS Refer to “Loudspeaker Paging System” under “Accessories” at the end of this section. ADMINISTRATION Refer to “Loudspeaker Paging System” under “Accessories” at the end of this section. PROGRAMMING If your loudspeaker paging system is connected to the page jack on the control unit, you can program a loudspeaker paging button to use instead of a dial code whenever you want to page someone.
To use this feature by dialing a code: 1 Touch Intercom. 2 Lift your handset. 3 Dial 6. 4 When you hear a beep, make your announcement. When you hang up, the loudspeaker turns off automatically. DESCRIPJION You can use a Manual Signaling button to generate a beep at a co-worker’s voice terminal. Most often, this feature is used by a boss who wants to buzz his or her secretary. Assign a Manual Signaling button to each person you want to signal.
4 Dial *6 plus an intercom number. 5 Slide the TIP switch to the center position. El T HOW TO USE .P T .P To signal a co-worker: 1 Without lifting your handset, touch a Manual Signaling button. The signal is heard as long as you continue to touch the button. To place an intercom call using a Manual Signaling button: 1 Touch Intercom. 2 Touch Speakerphone. DESCRIPTION h CONSIDERAiiONS 3 Touch the Manual Signaling button for the person you want to call.
PROGRAMMING None HOW TO USE The system attendant can touch Message to turn on the light next to the Message button at a person’s voice terminal. 1 At the administrator/attendant console, touch Send Message. 2 Touch the Auto Intercom button for the person’s voice terminal. The red light next to the Auto intercom button goes on, indicating the person’s light is lit. A person can turn off the Message light on his or her voice terminal.
DESCRIPTION 1. When the person who usually answers calls leaves for the day, you can make answering calls after hours easy for night shift personnel and security guards by providing Night Service for your office. You can implement Night Service one of three ways: l l l Provide the person with a voice terminal that has all the lines, or have the person monitor the attendant console and answer calls there. Be sure that all lines on which calls come in after hours are set for immediate ring.
HOW TO USE For further information on the attendant console, see Section 4, “Using the Attendant Console. ” If you need help in using the Call Pickup, the Ring Override, or the Call Forwarding features, see the entries ‘Call Pickup, ’ ‘Ring Override, If or “Call Forwarding” in this section. DESCRIPTION In the MERLIN Plus system, there are six features that allow you to dial or redial a telephone number with the touch of a button. Outside Auto Dial-Dial an outside number by touching a button.
PROGRAMMING If you want to use any of the six One-Touch Dialing features, you must program them onto your voice terminal. For programming procedures for each of the features, see their separate entries in this section. HOW TO USE When you want to use one of the six One-Touch Dialing features, merely touch the appropriate button. DESCRIPTION Instead of using your handset to listen while you place a call, you may want to use your voice terminal’s built-in speaker.
DESCRIPTION You can use Outside Auto Dial to dial frequently used numbp and codes with one touch. These numbers and codes can include teleph. ne numbers, and PBX, Centrex, or Custom Calling feature codes. You can include up to 16 numbers and special characters in an Outside Auto Dial sequence. CONSIDERATIONS Any time instructions tell you to dial an outside number, you can touch an Outside Auto Dial button instead if you have one programmed for the number you want to dial.
2 Slide the TIP switch to P. 7’he voice terminal rings every 5 seccnds to remind you that you are programming and that you cannot place or receive calls. . 3 Touch the button you want to program. 4 Dial *SO plus a telephone number or a PBX or Centrex code (if you need to include a special character in the dialing sequence, use the directions above). 5 Slide the TIP switch to the center position. q 1 HOW TO USE &I T .P .
CONSIDERATIONS A secretary can cover calls that come in on his or her boss’ personal line by having the line assigned to his or her own voice terminal and programming the line for immediate ring. A secretary can screen calls that come in on the personal line by programming the line on the . )ss’ voice terminal to delayed ring or no ring and programming the line at 1. or her own voice terminal for immediate ring. (See “Ringing Options.
Custom Calling feature codes you frequently dial. You can assign a Personal Speed Dial code to a sequence containing up to 16 numbers and special characters. CONSIDERATIONS Personal Speed Dial uses a dialing code. You do not place these codes on a voice terminal button. ADMINISTRATION None PROGRAMMING This feature is not associated with a voice terminal button.
4 Slide the TIP switch to the center position. From a 61922 Voice Terminal If you are using a BE-22 voice terminal, use the following procedure to program a Personal Speed Dial sequence: 1 HOW TO USE Slide the TIP switch to P. The voice terminal rings every 5 seconds to remind you that you are progrumrtzing and that you cannot place or receive culls. 2 Dial a Personal Speed Dial code ( #f 01 through # 12). 3 Dial *90 plus a telephone number or a PBX, Centrex, or Custom Calling feature code.
DESCRIPTION To make it easy for the right person to pick up calls in a group office, people in this type of office may want to program their voice terminals with a ringing pattern that is easier for each person to identify. There are eight different ringing patterns available. CONSIDERATIONS Once you have programmed your Personalized Ringing selection, calls that ring at your voice terminal have this ringing pattern.
ADMINISTRATION None PROGRAMMING The Privacy feature requires a button with lights. To program a Privacy button for your voice terminal: 1 2 Label the button Privacy. Slide the TIP switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to program. 4 Dial *72. 5 Slide the TIP switch to the center position. To suspend the Privacy feature: HOW TO USE 1 Touch Privacy.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. 1 2 Enter administration mode by sliding the T/I’ switch to P and touching Administer. Dial *57. The green light goes on next to those lines that cannot be bridged or monitored.
ADMINISTRATION The system administrator can program features onto individual voice terminals by using the Centralized Programming feature. (See “Centralized Programming. “) PROGRAMMING Individual feature programming codes are provided in programming instructions in the reference description for each programmable feature and in Section 6, “Quick Reference Guides.
CONSIDERATIONS To program features onto a voice terminal, the administrator can use the Centralized Programming or the Copy feature. The TIP switch allows a person to test the voice terminal lights and ringing of the voice terminal and program features on the voice terminal.
4 Touch Administer. The console beeps twice. 5 Leave administration rnode by sliding the T/P s Gtch to the center position. 1 If you want to lock the programming function on all the voice terminals in ‘your system (except the administrator/attendant console connected to jack 10): 1 2 3 Enter administration mode by sliding the TIP switch to P and touching Administer. Dial *89.
Recall DESCRIPTION If you are on a PBX or Centrex system, you can use the Recall feature when directions tell you to include a switchhook flash. CONSIDERATIONS By touching the Recall button, you will get one of the following: l A new dial tone. l Access to Custom-calling services. If you have PBX, Centrex, or Custom Calling features, you must touch Recall time instructions call for a switchhook flash. By touching the Recall button, you automatically place a specially timed pause onto the line.
CONSIDERATIONS RLA operation requires the following: l l At least one programmed button with red and green lights An incoming line group When you use an RLA button to activate RLA, the system will treat as RLA calls only those calls that come in on lines specifically assigned to the RLA incoming line group. At startup, none of the outside lines are included in the RLA line group. There are simple administration procedures for changing the makeup of the RLA line group.
2 Dial *54 for the incoming line group. The green lights go on next to the buttons for the lines currently assigned to the list. Green light on = line is assigned to the group Green light off = line is not assigned to the group 3 Touch line buttons until the green lights show the makeup you want for the line group. 4 Touch Administer. The console beeps twice. 6 Leave administration mode by sliding the TIP switch to the center position.
Number of Rings To change the number of rings (the default is two rings) before the RLA call is answered: 1 Slide the TIP switch to P and touch Administer. 2 Dial *763 plus the number of rings (between 0 and 9) before the RLA feature picks up the call. NOTE: If the number of rings is set to 0, the voice terminal will not ring, and the calls will be immediately answered. 3 Touch Administer. The console beeps twice.
Gaining Access to a Line using RLA If the system is in RLA mode, you can gain access to a line in the RLA outgoing line group from a remote location by following this procedure: NOTE: If you will be using this feature, ask your system administrator for the handy MERLIN Plus CFlRLA Card that provides instructions for RLA. 1 Dial the telephone number of a line in the RLA incoming line group.
DESCRIPTION Sometimes you may want all of your calls to ring immediately, even if you have programmed the lines on your voice terminal to ring after a delay or not at all. (See “Ringing Options. “) For instance, you may need to cover calls for someone who shares one of your lines. You can use a Ring Override button to temporarily override the ringing option you have established. CONSIDERATIONS None ADMINISTRATION None PROGRAMMING A button with lights is recommended but not required.
DESCRIPTION When you receive an outside call, the MERLIN Plus system automatically connects you to the ringing line. CONSIDERATIONS If you want to place an outside call while one of the lines on your voice terminal is ringing or in use, touch the line button of the line you want to use. When you touch Speakerphone or lift the handset, the MERLIN Plus system connects you to the line you have selected.
voice terminal belonging to a backup person. Delayed ring is often useful for a secretary who can pick up calls for someone on a personal line. No Ring: People who do not normally answer incoming calls should have their lines programmed for no ring. You may also prefer to program telephones in public places, such as lobbies or conference rooms, not to ring. A line programmed for no ring does not ring on outside calls, but does ring for transferred and intercom calls.
, Saved Number haI . DESCRIPTION If you have programmed a Saved Number Dial button, you can use the button to save an important number for one-touch dialing at a later time. If the number you call is busy or no one answers, or if you need to call the person back, you can save that number by touching Saved Number before you hang up. Later, when you touch Saved Number again, your voice terminal automatically redials the number you have saved.
2 Touch Speakerphone or hang up your handset. The MERLIN Plus system saves this number until you repeat this procedure to save another number. To redial this number later: J Without touching Speakerphone or lifting your handset, repeat the first step you used to save the number. So if you touched Saved Number, touch it again or if you dialed #23, dial it again. Your voice terminal speaker goes on, and you hear dialing.
ADMINISTRATION None PROGRAMMING None HOW TO USE From a BE-34 Console If you are using a BIS-34 console, use the following procedure to turn on the message light at a voice terminal: 1 At the administrator/attendant voice terminal, touch Send Message. 2 Touch the Auto Intercom button for the person’s voice terminal. The red light next to the Auto Intercom button goes on, indicating the person’s Message light is on. NOTE: To turn off the light, repeat the steps.
2 Dial a 3-character code corresponding to the Send Message dial code on the following chart.
CONSIDERATIONS When you touch an Outside Auto Dial button or an Auto Intercom button, your voice terminal speaker automatically goes on and you hear dialing. When you use the Group Listening feature, your speaker may make a squealing noise when the handset comes close to it. To prevent this, touch Speaker when you have completed a call and are ready to hang up your handset. Another way to reduce the squealing sound is to turn down the volume control on your voice terminal.
DESCRIPTION You may need to program a pause, stop, or switchhook flash into an Outside Auto Dial, a Personal Speed Dial, a Disallowed List, or a System Speed Dial sequence, or you may need to switch from rotary to Touch-Tone signals in the middle of a programmed dialing sequence. To do so, you must enter one or more special characters when you program the sequence. CONSIDERATIONS The switchhook flash can be used only at the beginning of a programmed dialing sequence.
2 Touch Drop (Stop). 3 Dial the authorization code (five or six digits), Switchhook Flash Program a switchhook flash at the beginning of a dialing sequence. For example, you may need to program a button with a PBX, Centrex, or Custom Calling feature code that calls for a switchhook flash. 1 Touch Recall. 2 Touch Hold (Pause). 3 Dial the PBX or Centrex dial code sequence that gives you access to the feature you want to program.
System Answer is an ASA feature and therefore, requires the assignment of the ASA jack. If the ASA jack assignment has not yet been made, refer to “Automatic System Access” in this section before attempting to administer this feature. NOTE: DESCRIPTION When a call comes in, you can set the System Answer (SA) feature to automatically answer the call and place it on hold, or provide a brief message before placing the call on hold.
4 5 Touch Administer. Leave administration mode by sliding the T/P switch to the center position. Number of Rings To change the number of rings (the default is two rings) before SA answers a call: 1 Slide the T/P switch to P and touch Administer. 2 Dial *764 plus the number of rings (between 0 and 9) before the SA feature picks up the call. NOTE: If the number of rings is set to 0, the voice terminal will not ring, and the calls will be immediately answered by SA. 3 Touch Administer.
PROGRAMMING To program a System Answer button on a voice terminal: Only the attendant or the alternate attendant can have a System Answer button. The voice terminal does not have to be at Intercom # 10. NOTE: 1 Label the button “System Answer.” 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch System Answer. HOW TO USE 4 Dial the three-digit code *58.
l System Speed Dial numbers l Automatic System Access (ASA) administration The voice terminal features that can be printed on the System Feature Report are: l The intercom number of the voice terminal l The voice terminal model type l Optional accessories used with the voice terminal l Voice Announcement Enable/Disable l Automatic Line Selection sequences l The lines and features assigned to all buttons on the voice terminal Figure 5-3 shows a printout of a typical SFR.
If you are using the same printer and data collector for both features and change the voice terminal jack assignment, you must administer the new jack assignment for both features. NOTE: You cannot use the same jack that you used for ASA but you can use the same jack that you used for BB, by using the 450F adapter and cord supplied with the data collector. If necessary, you can change the jack assignments for BB and ASA. The report for each voice terminal shows all voice terminals as having 34buttons.
5 Touch Administer. The console beeps twice. 6 Leave administration mode by sliding the TIP switch to the center position. Control Unit Jack Assignment for the System Feature Report. To assign a voice terminal jack on the control unit for the System Feature Report: NOTE: The system is factory-set to have the data collector and printer connected to voice terminal jack 19 for the System Feature Report feature. 1 Enter administration mode by sliding the TIP switch to P and touching Administer.
2 Dial *61. The yrintec prints the report us it receizvs data from the system. 3 Touch Administer. The console beeps tmice. 4 Leave administration mode by sliding the TIP switch to the center position. Individual Voice Terminal Reports. To print out individual reports on one or more voice terminals: 1 2 3 Enter administration mode by sliding the TIP switch to P and touching Administer. Dial *62.
HOW TO USE None System Reset WARNING: This feature is intended for service personnel only. DESCRIPTION When the service prson or the administrator uses System Reset, the entire MERLIN Plus system is set to the initial feature assignments, and consequently erases any system administration, such as System Speed Dial numbers or call restrictions. It is useful when making radical changes to the system or starting administration over again.
PROGRAMMING None HOW TO USE This feature is recommended for service personnel only. System Speed Dial The administrator can store System Speed Dial codes for telephone numbers, such as a warehouse number or a branch office number, and account numbers that people in the office frequently use. People can then dial the number simply by dialing the proper Speed Dial code. Your MERLIN Plus system can store up to 130 System Speed Dial numbers.
l To program a pause, touch Hold. l To program a stop, touch Drop. l To program Touch-Tone Enable, touch Transfer. l To program a switchhook flash at the beginning of a dialing sequence, touch Recall and then touch Hold. NOTE: If the first digit of a System Speed Dial number is the special character Recall, follow it by a pause (also a special character) when programming the dial sequence.
4 Dial the telephone number. (If you want the number to be private so that only the dial code appears on Call Reports and on display voice terminals, insert a * before the telephone number. However, private numbers do appear on System Feature Reports.) For example, for a private number with Restriction Override, dial a System Speed Dial code (such as #67 or #936), *92, and a telephone number with a * before it, such as *l-617-555-1234. 5 Touch Administer. The console beeps twice.
2 Touch the System Speed Dial button for the particular code. 3 If the special character STOP is included in a system speed dial number, after you hear the second dial tone, dial the System Speed Dial code again to continue the dialing. Test DESCRIPTION When you need to test the lights and the ringing on your voice terminal, or if you need to verify that your voice terminal has been installed correctly, you can use the Test/Program (TIP) switch on the left side of your voice terminal.
Toll Prefix Setting DESCRIPTION In most telephone systems people must dial a toll prefix (a 1 or a 0) before they dial an area code and telephone number. When the MERLIN Plus system is installed, it is set for dialing a toll prefix. If people in your system don’t need to dial a toll prefix, the system administrator must set the system for dialing the area code only. CONSIDERATIONS None ADMINISTRATION If your responsibilities do not include system administration, skip this information.
HOW TO USE Ask your administrator whether you need to dial a tolI prefix ( a 1 or a 0) before you dial an area code and a telephone number. Tones DESCRIPTION Your MERLIN Plus system and your voice terminal provide the following tones to inform you of the progress of a call you are placing or are about to place. There are also tones that let you know you are in administration or programming mode and a tone to tell you that your voice terminal is working satisfactorily.
If you hear this type of ring or announcement ‘--- One short and one long ring yr: You_ are receiving this kind of call Transferred Call A beep followed by a voice Intercom Call with Voice - -----+----announcement through your- voice Announcement terminal speaker A beep followed by a voice announcement through your voice terminal before you receive a transferred call Transferred Call with Voice Announcement A beep Manual Signaling One long beep Ringing Intercom Call One long ring Outside Call CO
None To program a Touch-Tone Enable button for your voice terminal: 1 Label the button Touch-Tone Enable. 2 Slide the TIP switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to program. 4 D i a l *76. s HOW TO USE Slide the T/P switch to the center position. To switch from rotary pulse to Touch-Tone signals as you dial a number: Touch Speakerphone or lift your handset.
2 Dial *39. 3 Touch Administer. The console beeps twice. 4 Leave administration mode by sliding the TIP switch to the center position. If you need to reset the system for Touch-Tone dialing: 1 Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial *38. 3 Touch Administer. The console beeps twice. 4 Leave adminiis1 :ration mode by sliding thLe T/P switch to tl le center position.
CONSIDERATIONS If no one answers the transferred call, the call returns to the sender after a specified number of rings set by the system administrator. The administrato may also choose to set the system not to return calls. (See “Transfer Return Interval. “) If the person to whom you are transferring the call has activated the Voice Announcement Disable feature or if the person is using the intercom line at his or her voice terminal, you cannot announce the call. You cannot transfer a conference call.
To transfer a call using Option B, One-Touch Transfer: 1 With the call in progress, touch the Auto Intercom button of the person to whom you want to transfer the call. 2 When you hear a beep, you can announce the call, if appropriate. 3 Hang up. To transfer a call using Option C, Direct Transfer: 1 Touch Transfer. 2 Dial the intercom number of the person to whom you are transferring the call. 3 Hang up.
2 Dial *2 plus the number of rings (up to nine) you want before a call returns. For example: *20 programs the system not to return transferred calls *21 programs the system to transfer calls after one ring. *29 programs the system to transfer calls after nine rings. 3 Touch Administer. The console beeps twice. 4 Leave administration mode by sliding the TIP switch to the center position. PROGRAMMING None HOW TO USE Ask your system administrator what Transfer Return Interval is set for your system.
Touch Intercom. Dial one of the following codes to indicate that you want voice announcements allowed or prevented at your voice terminal: b If you want voice announcements allowed, dial *38. The green light next to the Intercom button goes on. b If you want voice announcements prevented, dial *39. The green light next to the Intercom button goes off. 4 HOW TO USE Slide the TIP switch to the center position.
ADMINISTRATION To administer one of the four templates onto a voice terminal: I Enter administration mode by sliding the TIP switch to P and touching Administer. 2 Dial *lO followed by the option number of the template: 1 = Clear template 2 = Dialer template 3 = Feature template 4 = ReceptionistlSecretn y template 3 Touch the Auto Intercom button or dial the intercom number of the target voice terminal. The console beeps twice after each voice terminal is administered a template.
Accessory Equipment Once you have set up your MERLIN Plus system, you may decide to purchase additional hardware such as a headset that the system attendant can use for easier call-handling or a basic telephone that is connected to the MERLIN Plus system but which you can use off-premises. The information included in “Accessory Equipment” will help you decide what optional equipment you want to add to your system and how to use these accessories.
Compatible Telephones _ _ _ __.. ._--. --. -~ .-- .-~ .-._ Industry standard rotary _ ._ -__.. ---.-Industry standard Touch-Tone Touch-Tone with MClRCL (317%SYS) Speakerphone 420 (3102-420) Connect To AUX port BTMI AUX port BTMI GPA ~ --..-AUX port BTMI GPA --__ AUX port BTMI CPA NOTE: Touch-Tone with MClRCL (3178-SYS) models do not have a message waiting indicator. CONSIDERATIONS You can also use accessories with your MERLIN Plus system that work similarly to basic telephones.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. 1 Assign lines to the basic telephone: a Enter administration mode by sliding the TIP switch to P and touching Administer. b Dial the intercom number or touch the Auto Intercom button for the basic telephone that you are administering. A green light comes on next to the Auto Intercom button. Green lights also come on next to the buttons of any lines already assigned to the telephone. .
7 HOW TO USE Disconnect the substitute voice terminal and connect the BTMI to the sam voice terminal jack. Then connect the basic telephone to the BTSlI. person using a basic telephone must .dial the codes shown in Figure 5-4 to access the lines the system administrator assigns to the intercom number for the telephone. A FIGURE 5-4 Basic telephone codes for accessing lines. I Drop II Hold Basic Telephon : .^and .
FIGURE 5-5 The Basic Telephone and Modem Interface. TEL. DEVICE FIGURE 5-6 A basic telephone connected to a BTMI. MERLIN Plus control unit Line jack Tel.
CONSIDERATIONS The BTMI works with Touch-Tone and rotary telephones ADMINISTRATION None PROGRAMMING If you do not want the basic telephone to ring on every line, you can specify which lines ring when a call comes in using Ringing Options and programming the lines for immediate or no ring. See “Ringing Options” in this section. You can also specify the order of lines for the phone by programming an Automatic Line Selection sequence.
FIGURE 5-7 A data collector connected to the MERLIN Plus system control unit and printer. Busy Buster (BB) Automatic System Access (ASA) jack Jack 19 (System default for the Data Collector) Wire manager slots Adapter 1 Printer ’ Data Collector (Back view) L+g b CU. PRINTER \ CONSIDERATIONS 0 READY • l POWER DATA COLLECTOR / An AT&T 475 printer or its equivalent is recommended to work with the MERLIN Plus system data collector.
For proper operation of the printer with the MERLIN Plus system data collector, the printer options must be set correctly. The options and the method of selecting them varies with different printers. Consult the Customer Information Bulletin (CIB) that is provided with the data collector for the correct option settings for your AT&T 475 printer. ADMINISTRATION Refer to the CIB and System Feature Report for Administration procedures.
ADMINISTRATION None HOW TO USE You can select the switch position, labeled Join, Basic, or Auto on the adapter, required for operating the telephone or data equipment. When you have made the appropriate selection for your needs, slide the three-position option switch to the selected mode of operation. For the Joined Call Operation option, see the information that comes with the GPA.
CONSIDERATIONS A headset cannot be used with a j-button or a lo-button HFAI voice terminal. The cord on the headset is plugged into the headset adapter, and the voice terminal and the adapter are connected by way of a modular cord tvhich comes with the adapter. The headset adapter plugs into the jack labeled “Other. ” ADMINISTRATION None HOW TO USE To place a call using your headset: 1 Touch On/Quiet on the headset adapter. The green light next to the button goes on. 2 Dial the outside number.
FIGURE 5-10 Loudspeaker Paging System connected to the Page Jack on the MERLIN Plus system control unit. Plus Cl . . . . MERLIN FIGURE 5-11 Loudspeaker Paging System connected to a CO Line on a Line Module.
CONSIDERATIONS Considerations for the Page Jack connection: The loudness of the loudspeaker paging system is controlled by the loudspeaker paging system only. To control the loudness of the background music throughout the building, or to turn off the background music, the system administrator can dial a code at the administrator/attendant console for the preferred volume. Background music volume can also be controlled at the music source.
2 Dial one of the following codes to set the volume you prefer: B Dial *16 to turn off the background music. b Dial *17 to set the volume to low. b Dial *X3 to set the volume to medium. w Dial *19 to set the volume to high. 3 Touch Administer. The console beeps twice. 4 Leave administration mode by sliding the TIP switch to the center ’ position. Administration procedures for CO line connection: 1 Slide the TIP switch to P and touch Administer.
Music-on-Hold (MOH) and Background Music DESCRIPTION When you have Music-on-Hold, you can provide background music for callers whom you have placed on hold. The Music-on-Hold (MOH) Jack is an RCA-type phonograph jack, into which you can plug an audio system. It is on the front of the control unit behind the top cover under the red warning and the green power lights as seen in Figure 5-12.
You should use the Music-on-Hold feature with DXD so that callers can hear music when they are placed on hold. See “Direct Extension Dialing” in this section. You can also use the Music-on-Hold feature with System Answer, so that callers hear a special prerecorded message or music while they are waiting. ADMINISTRATION If your responsibilities do not include system administration, skip this information.
Operate your audio system according to the directions that came lvith the equipment. HOW TO USE Supplemental Alert Adapter (SAA) You can connect Extra Alert Devices, such as a bell, horn, strobe, or chime, to your system so that people working in noisy or remote areas of a building can be alerted when a call rings. See Figure 5-13.
CONSIDERATIONS An Extra Alert Switch allows you to turn an extra alert device on and off and alternately select between two different connected alerting devices, such as a strobe during business hours and a bell off-hours. You may also alternate between two extra alert devices installed in different locations. In addition, an extra alert switch allows you to use two extra alert devices simultaneously.
Section 6: Quick Reference Guides Quick Reference Guide to System Administration Quick Reference Guide to Administration Codes 6-1 6-12 Quick Reference Guide to Voice Terminal Features 6-16 Quick Reference Guide to Programming Codes 6-20 Quick Reference Guide to ASA Features 6-21 Quick Reference to Administration Procedures for ASA 6-22 Quick Reference Guide to ASA Voice Terminal Features 6-24 Quick Reference Guide to Using the ASA Features 6-25
Quick Reference Guide to System Administration The following table is a quick guide to administration procedures for the MERLIN” Plus Communications System. If you need more information on a procedure than the table gives you, look up the procedure in Section 5, “Reference.” Before you perform the steps given for any procedure, you first have to enter administration mode as follows: 1 Slide the TIP switch on the left side of the console to P. The red lights next to the line buttons go on steady.
r Administration Procedure -. II ,LIake Line A and.or Line i? Private. --r -1.. Do This 1 Enter administration mode. 2 Dial * 57. The green lights next to the buttons for Line A and Line E indicate their status: Green light on = privacy actizye Green light off = privacy inactiz~e 3 Touch the line button until the green light indicates the privacy status you want. 4 Touch Administer. The console beeps twice. 5 Leave administration mode. --... Customize line assignments b a telephone.
Do This Administration Procedure issign Call Restrictions to a telephone. 1 Enter administration mode. 2 Touch the Auto Intercom button or dial the intercom number Eor the phone. 3 Touch Restrict repeatedly until the green light indicates the desired restriction. Green light on steady = Unrestricted fall calls permitted) Green light flashing = Toll restricted (no long distance ,verrnitted) Green light off = Outward restricted (no outside calls) 4 Touch Administer. The console beeps tzuice.
Administration Procedure Add an ent? to the Disallowed List. Do This i 1 Enter administration mode. 2 Dial *09 followed by the Disallowed List code (01 to 20). 3 Dial the disallowed number (up to 16 digits). 4 Touch Administer. The console beeps tzoice. 5 Leave administration mode. Remove an entry frbm the Disalloved List. 1 Enter administration mode. 2 Dial *09 and the Disallowed List code (01-20). - 3 Touch Administer. The console beeps tzuice. 4 Leave administration mode.
Do This Administration Procedure Assign System Speed Dial codes to telephone numbers dnd account numbers. Enter administration mode. Dial the code ( I#60 through # 89 or # 900 through # 999) you are assigning to the number. Dial either: *90 to assign the code without Restriction Override *92 to assign the code with Restriction Override *88 to assign the code to an account number. Dial the telephone number or account number.
Administration Procedure Set the Music-on-Hold volume. l- Do This 1 Enter administration mode. 2 Dial the code for the volume you want: *I2 to turn off Music-on-Hold. *13 to set the volume to low. *14 to set the volume to medium. *15 to set the volume to high. Or use the music source volume control instead. 3 Touch Administer. The console beeps twice. 4 Leave administration mode. Set the background music volume. 1 Enter administration mode.
Administration Procedure Designate a telephone lack on the control unit for Call Reports. Do This 1 Enter administration mode. 2 Dial *82. Tke green light goes on next to the Auto [ntercom button for the jack to zokick the data collector and printer are currently assigned. 3 Touch the Auto Intercom button for the new telephone jack to which you are assigning the data collector and printer.
Do This Administration Procedure Designate a voice terminal jack on the control unit for System Feature Reports. 1 Enter administration mode. 2 Dial *85. If previously administered, the green right goes on next to the Auto Intercom button for the jack to zuhich the data collector and printer are currently assigned. 3 Touch the Auto Intercom button of the jack to which the data collector and printer are connected.
Do This Administration Procedure / I Desigmte J jail\ fur the ASA features (jack I 18 is the initial assignment). I I ! 1 Enter administration mode. 2 Dial *59. 3 Touch the Auto Intercom button or dial the intercom number ior the jack you want to assign to ASA. 4 Touch Administer. The console beeps twice. 5 Leave administration mode. Select the lines, except tie lines, that you want to add to or remove from CFIDXD, RLA, or SA line groups. 1 2 3 Enter administration mode.
_. .-. Administration Procedure Change the password for the CF or RLA feature. .~~ Do This 1 Enter administration mode. 2 Dial *56. 3 Dial an intercom number plus three digits. NOTE: To invalidate any passwrod, dial the intercom number and 000. 4 Touch Administer. The console beeps twice. 5 Leave administration mode. Enter or change the telephone number to which you want calls forwarded. 1 Enter administration mode. 2 Dial *53. 3 Dial the new CF destination telephone number.
-. I Do This Administration Procedure Select number of rings before a call is pished up bV an .A5.-2 feature. 1 Slide the T P sLvitch to P and touch Administer. 2 Dial *76 plus the ASA feature number: 1 = DXD 2 = CF 3 = RLA 4 = SA 3 Dial the number of rings (between 0 and 9) before the ASA feature picks up the call. NOTE: If the number of rings is set to 0, the voice terminal rvill not ring, and the calls will be immediately answered. 4 Touch Administer. l’he console beeps twice.
Quick Reference Guide to Administration Codes Administration Code T/ Other Numbers/Buttons j f\dd telephone numbers to an ) Allowed List (1 through 8) 00 *09 01 through 10 plus up to 20 telephone number digits *2 Set the Transfer Return Interval for 0 through 9 rings.
/ Administration Code I O t h e r Numbers;Buttons i 1 Feature ‘37 Set the system for area code onI> *.
Administration Code / *71 *71 *75 _ *76 *77 Other Numbers/Buttons t!~ Intercom numbers _~ _. -- .~_. the intercom numbers -1 the outside line buttons ASA feature number (14) and number of rings (O-9) _-plus. message option 0 = no message 1 = “Please hold” 2 = “Please hold your call will be answered momentarily” T- Feature I Assign voice terminals to Group Page group 1 Assign voice terminals to Group Page group 2 -__ - .
1 I- 1 Administration Code / *Q’ ~. *99198 Feature j system speed dial code and / telephone number digits Assign System Speed Dial codes: Lx,ith Restriction Override to outside telephone numbers / a * plus the telephone number i digits Assign System Speed Dial codes with Restriction Override to outside telephone numbers that are private (only the dial code is printed on the call report) I / c- i-. Other Numbers/Buttons -.---L ---___-___-.- ..
Quick Reference Guide to Voice Terminal Features Feature Name I - The table below lists the preassigned and programmable features available with the MERLIN Plus system voice terminal. Those features that can also be accessed by using a dial code are identified with a “t.” Each feature is listed by function, followed by a brief description. For more information, read the individual feature descrrptions in Section 5, “Reference. ” _. ..--._-- ..,. --__- .---..-.- .- - r-.
I Description Feature Name _.--.. Preassigned or Programmable Programming Code !- CALL-HANDLING REPORTS Enter an account number on a Call Programmable Dial l 82 Programmable Dial *88 + an account number (up to 16 digits) Report (SMDR) by dialing the number or a System Speed Dial code Account Number Entry with one touch Enter an account number on a Call Report or Dial *95 + a System Speed Dial code (60 through 89 or 900 through 999) __--.
Description Feature Name -- - - .-.-- -~.-~ ._._ ---... -..-. Preassigned or Programmable Programming Code PAGING Group Page _-~ .
Feature Name INTEROFFICE COMMUNICATION Manual Signaling _---__ _~ -.
Quick Reference Guide to Programming Codes Programming Codes --_--_ _-.- --.-.. . Feature Other Numbers/Buttons - - _ _--I_ an intercom number __.~~ Manual Signaling -.
Quick Reference Guide to ASA Features The Automatic System Access features allow you more flexible use of your MERLIN Plus system and your outside lines. The ASA features include: l Call Forwarding (CF) When the system is in CF mode, incoming calls on designated lines are connected to a Voice Synthesis Processor (VSP) in the control unit for a message.
Quick Reference to Administration Procedures for ASA Do This Administration Procedure -- designate a jack for the ASA features (jack 18 is the initial assignment). 1 Enter administration mode. 2 Dial *59. 3 Touch the Auto Intercom button or dial the intercom number for the jack you want to assign to ASA. 4 Touch Administer. The console beeps twice. 5 Leave administration mode. 4ssign an alternate attendant to handle 4SA calls. 1 Enter administration mode. 2 Dial *79.
Administration Procedure Modify the voice message for one or more lines in your CF, RLA, SA andlor DXD incoming line groups. .__-.- Do This 1 Enter administration mode. 2 D i a l *50. 3 Touch the line button(s) for the line(s) on which you want to modify the message. 4 Dial the telephone number you want to include in the message. 5 Touch Administer. The console beeps twice. 6 Leave administration mode. Change the password for the CF or RLA feature. 1 Enter administration mode. 2 D i a l *56.
Quick Reference Guide to ASA Voice Terminal Features Preassigned Or Feature Name I. ._-- Description Programmable Programming Code _ _----.
Quick Reference Guide to Using the ASA Features .-~ Do This Procedure Using the CFiDXD Button 1 Repeatedly touch the CFlDXD button until the red and green light next to the button show the ASA mode you want the system to be in.
Section 7: Troubleshooting the System Troubleshooting Procedures SYMPTOM: Can’t place outside calls. SYMPTOM: A voice terminal doesn’t ring. SYMPTOM: Trouble with voice terminal lights, speaker, and ringing. SYMPTOM: A voice terminal rings constantly. SYMPTOM: A voice terminal spontaneously places calls. SYMPTOM: All voice terminal lights are out with no dial tone. SYMPTOM: Problem with calls on hold. SYMPTOM: Unsuccessful attempts to use Busy Buster.
Troubleshooting Procedures As with any piece of equipment, there are times when some parts of your MERLIN@ Plus Communication System may not be working properly. Rather than call someone immediately, you can often determine the cause of the problem yourself. Simply follow the step-by-step procedures outlined in this section. Then, with the problem identified, you can either correct the problem yourself or know from the tables who can heip you correct it.
SYMPTOM: CAN’T PLACE OUTSIDE CALLS (CONTINUED). Possible Cause 3: Call Restriction feature activated on malfunctioning voice terminal. r --I----.- Possible Cause 4: Outside Auto Dial, Saved Number Redial or Last Number Redial are programmed or used incorrectly. Do This If Then See Section 5 “Reference” to make sure these features are programmed correctly and the MERLIN Plus System User’s Guide to be sure the features are being used correctly.
SYMPTOM: CANT PLACE OUTSIDE CALLS (CONTINUED). Possible Cause 6: Faulty telephone company wiring. Do This At the control unit location, find the network interface associated with the outside line from which you cannot make a call. Unplug the line cord from the network interface and, in its place, plug in a basic Touch-Tone or rotary telephone. (Do not use a MERLIN system voice terminal.) Try to place an outside call from the telephone.
SYMPTOM: A VOICE TERMINAL DOESN’T RING. Possible Cause 1: Volume control is set too low. Do This Slide the volume control to a high setting. Then If The voice terminal still doesn’t ring Go to Possible Cause 2. Possible Cause 2: Voice terminal is administered not to ring. Do This Refer to Section 3, “Administering the System,” to learn how to administer ringing options.
SYMPTOM: TROUBLE WITH VOICE TERMINAL LIGHTS, SPEAKER, AND RINGING. Possible Cause 1: Cable connection, power supply, or voice terminal. Do This Slide the TIP switch on the side of the voice terminal to the T position and hold it there. Then If All the red and green lights flash alternately and a tone sounds continually The voice terminal is working properly. Go to Possible Cause 3.
SYMPTOM: TROUBLE WITH VOICE TERMINAL LIGHTS, SPEAKER, AND RINGING (CONTINUED). Possible Cause 3: Cable connections. Do This If Step 1. Go to the control unit and locate the intercom jack for the malfunctioning voice terminal and an intercom jack for a working voice terminal. Unplug both from the control unit and replug each into the other’s jack. See if the trouble now occurs on the working voice terminal.
SYMPTOM: A VOICE TERMINAL SPONTANEOUSLY PLACES CALLS. Possible Cause: Voice terminal is connected to the port that is administered for Busy Buster (BB). Do This I Check the control unit to see if the voice terminal is plugged into jack 18 (BB default) or the administered BB port. SYMPTOM: ALL VOICE TERMINAL LIGHTS ARE OUT WITH NO DIAL TONE. Then If Move the voice terminal to another port The voice terminal should no longer spontaneously place calls.
SYMPTOM: ALL VOICE T E R M I N A L LIGHTS ABE OUT WITH NO DIAL TONE (CONTINUED). Possible Cause 3: Faulty power outlet. Do This Test the outlet by plugging in an appliance such as a lamp or a radio. If Then The appliance doesn’t work The outlet is faulty. The appliance works Go to Possible Cause 4. Possible Cause 4: A module is loose. Do This Set the control unit power switch to Ofi. NOTE: You will damage the modules if you don’t turn the power off.
Possible Cause 2: The Hold Disconnect Interval setting is different than the local telephone company’s central office. Do This Refer to “Hold Disconnect Interval” in Section 5, “Reference” for instructions to change the setting to 450 milliseconds (long) or 50 milliseconds (short) for each incoming line. SYMPTOM: UNSUCCESSFUL ATTEMPTS TO USE BUSY BUSTER.
SYMPTOM. DROGRAMMED VOICE TE ” ?NAL F E A T U R E JESN’T WORK. 7-10 Troubleshootino Possible Cause 1: Feature is programmed or is being used incorrectly. Do This Procedures If Then Step 1. Review the programming instructions in Section 5, “Reference, ” to make sure the feature is programmed correctly, and the user instructions For the feature in the MERLIN Plus System User’s Guide to make sure it is being used correctly.
SYMPTOM: PROGRAMMED VOICE TERMINAL FEATURE DOESNT WORK (CONTINUED). Possible Cause 2: Control unit or voice terminal may be defective. Do This Step 1. Program the feature on a second voice terminal and try to use the feature. Step 2. Replace the first voice terminal with a voice terminal known to be working correctly. SYMPTOM: VOICE TERMINAL LIGHTS FLASH WHEN AN AUTOMATIC SYSTEM ACCESS FEATURE IS ACTIVATED.
SYMPTOM: VOICE TERMINAL LIGHTS FLASH WHEN AN AUTOMATIC SYSTEM ACCESS FEATURE IS ACTIVATED (CONTINUED). Possible Cause 3: A voice terminal is plugged into the ASA jack. c Do This Move the voice terminal or administer a new jack assignment for the ASA features. The feature still doesn’t work. 1 Go to Possible Cause 4. Possible Cause 4: The ASA jack isn’t administered. Do This Refer to Section 5, “Reference” for instructions for administering the ASA jack.
System Test If you are experiencing a problem other than those described in the previous tests, try the following procedure before calling your equipment supplier. SYMPTOM: SYSTEM NOT WORKING; TROUBLE NOT DESCRIBED IN ABOVE PROCEDURES. Possible Cause 1: The control unit may need to be reset. Set the control unit power switch to Off and then back to On. Then If Do This The trouble remains Go to Possible Cause 2. Possible Cause 2: A module may be loose.
Section 8: Installation MERLIN Plus System Installation Introduction Installation Requirements Connecting the Control Unit Accessory Wiring Typical MERLIN Plus System Wiring Interference Information Notice FCC Registration and Repair Information 8-l 8-l 8-2 8-7 8-8 8-13 8-14 8-14
MERLIN Plus System Installation INTRODUCTION This section contains technical reference material for a MERLIN@ Plus system installer. For more detailed information on wiring, installing, adding accessories to, and upgrading your MERLIN Plus system, order the MERLIN Plus System Znsfullation Manual from the AT&T Customer Information Center at l-800-432-6600 and request document number 518-600-008. Figure 8-1 illustrates system connectivity. FIGURE 8-l Typical MERLIN Plus system (overview).
INSTALLATION REQUIREMENTS Before you install the control unit, make sure that the installation area meets the following requirements. Environment The environment for the control unit should be as follows: a Temperature: 40 to 104 OF (4 to 40 “C). l l l Humidity: not to exceed 80 percent. Airborne Contamination: no exposure to corrosive gases, dust, chemicals, or similar substances. VentiZation: l-inch space above and to the sides.
The outlet can also be tested using a voltmeter by taking the measurements shown in Figure 8-2. FIGURE 8-2 Proper ac outlet measurements. 120 Volts Less than 1 volt NOTE: If you discover that there is no current to the outlet or that the voltages are not correct, have the problem corrected by a qualified electrician. The orange light on the power switch is an outlet test. The light will only come on when the switch is in the on position and indicates: l The outlet is powered.
In addition, the ground to the protectors must be bonded to the ac service ground. This bond is accomplished by connecting the two with AWG No. 6 wire. The grounding and bonding of telephone line protectors is the responsibility of your local telephone company. However, protectors may be missing, not well grounded, or without the bond between the ac and telephone ground. This protection is best tested by a trained technician.
1 Connect the test set between the protector ground lug and the ring side of the CO line. 2 If the dial tone is present, the protector is grounded. 3 If there is no dial tone, the protector is not grounded; notify the COG as stated in step 7, above. 4 One of the following methods is recommended for additional protection for those sites that are frequently exposed to lightning activity and have a history of damage to electronic equipment: l l Install an AT&T model 147A (ac and CO line) protector.
Mounting the Control Unit The control unit is designed to be wall mounted 6 inches above the jack field that is centered beneath it in two columns. The slots at the bottom of the control unit provide for simple, neat cord management as shown in Figure 84. FIGURE 8-4 Mounting the control unit on the wall.
CONNECTING THE CONTROL UNIT Before connecting the control unit to the system (Figure 8-5), you must be sure of the following: l The building wiring is completely installed. l The jack field labels correspond with their distant end locations. l The distant end labels correspond with the jack field labels (optional). l The network interface labels have the correct telephone numbers. FIGURE 8-5 Connecting the control unit.
3 Plug the labeled end of each intercom into the appropriately labeled jack in the apparatus box of the jack field. CO Line Wiring See Figure 8-7 and follow these steps to install your telephone (CO) line wiring: 1 Label each line cord running from the network interface to the control unit (A through H). 2 Plug the unlabeled end of each line cord into the corresponding control unit line jack. 3 Plug the labeled end of each line cord into the appropriately labeled jack at the network interface.
FIGURE 8-8 Automatic System Access Wiring Automatic System Access (ASA) jack Station Jack 18 (System default for ASA features) FIGURE 8-9 Busy Buster and Data Collector Wiring using a 450F Adapter 4BU cord Station Jack 19 (System default for the Data Collector) D8W modular voice terminal cord w Printer MERLIN Plus System installation 8-9
FIGURE 8-10 Music-on-Hold Wiring RCA-type phove jack to MOH jack \ MERLIN Plus control unit Audio system Users of equipment that rebroadcasts copyrighted music or other material may be required to obtain a copyright license from a third party such as ASCAP or BMI.
‘ABLE 8-1 ’ iring Parts Cross PPEC Description 61400 2750-D14 2750-DO8 2750-DO7 Net Intf Adptr Net Brdg Adptr 61407 NIlCU Mod Cord CU Jumper Cord Cbl Strp Tool 1000 fi 4Pr Cable 61208 32910 4 * 1 2 3 4 5 6 7 6 Eference Apparatus Code COMCODE SKU Z122C Apparatus Box 2A Adapter Mounting Z601A Adapter Z610A Adapter 267C Adapter 267A2 Adapter 103A Conn Block 102A Conn Block 65B Faceplate D2R-29 Cord 7 ft DSW-87 Cord 2.
TABLE 8-3 CO Line Wiring, 8-Position Jack, Single-Pa r RJll NI Specification CU Line Jack D2R Cord plug plug Pin Signal T 4 GREEN 4 3 3 T R 3 RED 3 4 4 R Signal -Pin Color- TABLE 8-4 CO Line Wiring, 8-Position Jack, Two-Pair RJ14 NI Specification S i g n a l Pin C* 267A2 Adapter 267C Adapter plue Jack 1 Jack 2 plug Jack - Pin - Tl Rl 4 3 GREEN RED 4 3 4 3 4 3 4 3 1 4 3 T2 R2 2 5 BLACK YELLOW 2 5 2 5 2 5 2 5 2 4 3 BLE 8-5 CO Line Wiring, 6-Posit1 RJ21 NI Speci
TYPICAL MERLIN PLUS SYSTEM WIRING Figure S-11, below, shows a typical wiring installation for a MERLIN Plus System. Local telephone lines connect with system wiring at a network interface. Voice terminal wiring connects to the control unit through building wiring and a jack field. Table 8-6 lists the material needed for the sample configuration shown in Figure 8-11. FIGURE 8-11 Typical MERLIN Pius system wiring installation.
TABLE 8-8 Material List for 8 Telephones and 3 Lines Voice Terminal Wiring Qty 3 3 5 1 2 8 8 Item 102A Connecting Block (1 shown) 65B Faceplate (1 shown) 103A Connecting Block (1 shown) 1000 ft Cable Spool, DIW Z122C Apparatus Box Z6OlA Adapters DSW Cords, 2.
Nofificution of the Local Telephone Company: Before connecting this equipment, you or your equipment supplier must notify your local telephone company’s business office of the following: w The telephone numbers you will be using with this equipment. b The registration number for the MERLIN Plus system: AS593M-13529-KF-E ) The ringer equivalence number (REN) for the MERLIN Plus system: Q.
Index A Abbreviated Ringing, 5-3 Accessory Equipment, 5-128, 5-144 Accessory, faulty, 7-l Account number, assigned to System Speed Dial Code, 2-22, 6-5 Account Number Entry, 5-3, 5-6, 6-17, 6-20 maximum number of characters available, 5-4 with Call Report, 5-32 with One Touch, 6-20 with System Speed Dial, 5-114, 6-14 Account Number Entry button, description of, 5-3 Adapter, See General Purpose Adapter.
BIS-34 and 34-button voice terminals, 1-5, 3-3 as attendant console, 4-2 description of, l-6 labels for, 3-8 with display, l-5, l-7 with Night Service, 5-77 with display, 3-3 with display as Administrator/Attendant Console, 3-4 with display, description of, 1-7 with display unit, 5-51 Bridging, 5-18, 5-19 Busy Buster, 5-19 - 5-21, 5-68, 5-78, 6-17, 6-20 administering jack ,assignment, 3-14 designating a voice terminal jack for, 6-8 jack, 5-19 set control unit jack for, 6-12 unable to use, 7-9 voice terminal
Dialer Template, 5-126 description of, 3-19 example, 3-19 Dialing feedback rotary lines, 5-119 Touch-Tone lines, 5-119 Dictation machines, with auxiliary lines, 5-17 Direct Extension Dialing, 5-44 - 5-48, 6-21 Disallowed List, 2-17, 5-48 -550, assign to voice terminals, 3-31 Entry Form, 2-29 using with dial codes, 3-6 Disconnect a line from a conference call. See Drop.
Lines A and E, assigning privacy to, 6-13 Lines A or E, auxiliary jack bridged to, 5-17 Local exchange codes, 2-19 Local telephone company, source of outside lines, 2-4 Long distance area codes, 2-19 Long Distance Dialing, 3-10 on System Configuration Form, 2-2 Loudspeaker Page, 5-72, 5-74, 5-140, 6-18 System, 5-137 M Manual Signaling, 5-13, 5-74 - 5-75, 5-120, 6-19, 6-20 button, with Auto Intercom, 5-13 Message, 5-75, 5-76, 6-19 button light, 5-70 Message light, 41, 4-7, 5-75 used with Send Message, 5-10
Remote Line Access, 5-91-5-95, 6-21. See also RLA.
System Speed Dial, 2-22 - 2-25, 5-78, 5-114 - 5-117, 6-17, 6-20 Account Number Entry, 5-114 assigning, 2-22, 6-5 assigning to account numbers for Account Number Entry, 5-5, 6-14 assigning to telephone numbers, 3-33, 6-14 assigning to private outside telephone numbers, 6-14 assigning with Restriction Override to outside telephone numbers, 6-15 assigning with Restriction Override to private outside telephone numbers, 6-15 description of, 5-4 Form, 2-1, 2-33, 3-33, 5-4 maximum number of digits, 5-114 on System
Voice terminal Allowed List assignments on System Feature Report, 5-109 assigning lines to, 544 definition of, 2-5 description of, l-5 - 1-9, 5-2 doesn’t ring, 7-4 jack, 2-5, 3-13 jack 19 for Busy Buster, 2-6 lights are out with no dial tone, 7-8 lights flash when an ASA feature is activated, 7-11 lights, trouble with, 7-5-7-6 programmed feature doesn’t work, 7-10 ringing, trouble with, 7-5 - 7-6 speaker, trouble with, 7-5 - 7-6 spontaneously places calls, 7-7 with Group Listening, 5-56 Voice Terminal Templ
