Specifications

Contents
iii
About This Guide vii
■ How to Use This Guide vii
■ Related Resources ix
■ Terminology ix
PART I — Standard System
1 About MERLIN LEGEND Reporter 1-1
■ The Basics 1-2
What Is a Call Record? 1-2
How MERLIN LEGEND Reporter Works for You 1-3
■ The Workplace 1-4
Menus and Dialog Boxes 1-4
On-line Help 1-5
MERLIN LEGEND Reporter Icons 1-6
Starting and Ending a Work Session 1-6
2 Installation 2-1
■ Checking the Equipment 2-2
■ Gathering Information 2-4
■ Installing the Software 2-4
Loading Remote Access Software 2-4
Loading MERLIN LEGEND Reporter Software 2-6
Setting Up MERLIN LEGEND Reporter 2-7
■ Establishing the SMDR Interface 2-12
■ Verifying Call Processing 2-14
■ Completing a Minimal Setup 2-15
■ What's Next 2-15
3 System Management 3-1
■ Your Daily, Weekly, and Monthly Tasks 3-2
■ Administration 3-3
Organization Table 3-3
Immediate Output 3-6
Alert / Alarm Numbers 3-7
Account Codes 3-8
Password 3-9