Specifications

Getting Assistance for Problems
Issue 1 January 1997 D-3
Basic Troubleshooting
The flowchart below displays the path to take when a problem manifests itself.
If problem
persists, call
the hotline.
no
Check & correct possible causes:
•
The Call Collection Interface
protocol options (baud rate,
parity, etc.) do not match the
source of call records.
•
There are bad cable, serial port
or modem problems.
•
The telephone system is not
programmed properly or it is not
sending calls.
Can you
update?
yes
no
no
A
Check message;
repeat procedure.
Are you
installing a
diskette?
yes
Check error
message, correct
import file and repeat.
Are you
importing
data?
yes
no
Is the
system
processing
calls?
yes
no
Enable call processing (Call
Processing Status - Utility)
Call
processing
stopped?
yes
Calls
rejected or not
received?
no
yes
Can you
run reports
?
yes
no
Printer
problems?
yes
no
Check printer & cable; if
needed, reset printer.
START