Instruction manual

Overview
6-1
6
Enhanced 911 Service 6
Overview 6
MERLIN MAGIX Release 1.5 in Hybrid/PBX mode supports Enhanced 911
(E911) service that allows the recipient of a 911 call to accurately identify the
telephone number and physical location of the calling party. Emergency
response personnel cross-check the incoming Automatic Number Identification
(ANI) information with the Automatic Line Identification (ALI) or billing
information (in other words, the billing address) associated with the telephone
number. If the caller is in a multi-floor office or a multi-building campus,
emergency response operators have little idea of the exact location of the
caller, since the information presented is often just the main billing address of
the company. You can use the E911 Partition (the factory setting) or E911
Adjunct options to provide more specific ALI to identify the caller’s location.
For the E911 options to function properly, the 911 number has been removed
from the Special Numbers Table, and a separate E911 Table, Table 29, has
been created in Release 1.5.
MERLIN MAGIX Release 1.5 in Hybrid/PBX mode also supports the Allow-11
feature that lets you dial 911 by dialing the ARS access code of “9” and the
digits “11.”