MERLIN LEGEND™ Communications System Release 2.
Copyright © 1992 AT&T All Rights Reserved Printed in U.S.A. AT&T 555-620-134 Issue 1 October 1992 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Contents About This Guide Conventions ■ Commenting on this Guide ■ 1 About Your Direct-Line Console Using Your Direct-Line Console Language Choice Direct-Line Console Models MLX-28D Console with Direct Station Selector MLX-20L Console with DSS Direct Station Selector Console Equipment Line and DSS Buttons Lights Console Display 1 2 3 1-1 1-2 1-4 1-5 1-6 1-8 1-10 1-12 1-14 1-20 1-23 Contents i
Contents 2 Quick Start Basic Skills Identifying Call Types Making a Call Answering a Call Transferring a Call Setting Up a Conference 2-1 2-1 2-3 2-6 2-9 2-11 2-13 3 Feature Finder 3-1 4 Features 4-1 4-2 4-4 4-8 4-11 Feature Availability Using Features Account Code Entry Alarm ii Contents
Contents Features (continued) ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Alarm Clock Auto Dial Barge-In Camp-On Conference Extension Status Headset Features Messaging Night Service Paging Park Reminder Service System Speed Dial Timer Transfer 4-12 4-14 4-16 4-18 4-20 4-23 4-27 4-30 4-38 4-41 4-45 4-48 4-53 4-55 4-56 Contents iii
Contents A Feature Codes A-1 B Programming Codes B-1 C Feature Name Display Abbreviations C-1 D Special Characters D-1 E System Specifics E-1 iv Contents
The exclamation point in an equilateral triangle is intended to alert the user to-the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of fire, electrical shock, and injury to you and damage to the equipment. ■ Read and understand all instructions.
Do not use the telephone during electrical storms in your immediate area. There is a remote risk of electrical shock from lightning. Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners on the telephone. Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone. Do not use the telephone near a gas leak.
WARNING: ■ For your personal safety, DO NOT install an MFM yourself. ■ ONLY an authorized technician or dealer representative shall install, set options, or repair an MFM. ■ To eliminate the risk of personal injury due to electrical shock, DO NOT attempt to install or remove an MFM from your MLX telephone. Opening or removing the module cover of your telephone may expose you to dangerous voltages.
About This Guide This guide tells you how to use your console and its operator features. To understand and use the additional features available to you and your co-workers, see the MLX-10D, MLX-28D, and MLX-20L Display Telephones User’s Guide. If you have questions about this guide or need additional information, see your system manager. tie or she is a coworker responsible for managing the system.
About This Guide Conventions The following typographical conventions are used in this guide: ■ Bold type is used for telephone buttons. Press Hold. ■ Italic type is used for emphasis and as a substitute for information for which you must supply a specific value. Dial feature code. ■ Constant width type is used for information on telephone display screens or on a PC screen. Select Start from the display. ■ Bold constant width type indicates information that you enter exactly as shown. Dial #55.
About This Guide Commenting on this Guide We welcome your feedback on this guide. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. ## 2A25, Parsippany, NJ 07054.
About Your Direct-Line Console MERLIN LEGEND™ Communications System supports the use of multiline consoles. Your Direct-Line Console (DLC) is a telephone for operators. It has the standard features of the MLX-28D™ and MLX-20L™ display telephones and features for performing operator tasks. This chapter provides an overview of those tasks and describes the console features and equipment.
About Your Direct-Line Console Using Your Direct-Line Console Your console operates like other multiline telephones. Outside lines are assigned to individual buttons called line buttons. These lines also appear on other company consoles or telephones. Incoming lines can ring on any of the line buttons, and several calls can ring simultaneously. For information on standard features, see the MLX-10D, MLX28D, and MLX-20L Display Telephones User’s Guide.
About Your Direct-Line Console Equipment Overview You can use a console with a headset, speakerphone, modem, fax machine, or answering machine. To use a fax machine, modem, or answering machine, your telephone must have special equipment. See your system manager for more information.
About Your Direct-Line Console Language Choice Your system supports operation in three languages, as follows: ■ MLX-20L and MLX-28D display telephones are available in three separate versions, with factoryimprinted buttons in English, French, or Spanish. ■ The system provides prompts and displays in English, French, or Spanish. ■ Your telephone can operate in English, French, or Spanish independently of the system language.
About Your Direct-Line Console Direct-Line Console Models Your console can be configured with one or two Direct Station Selectors (DSS). The DSS is a device that adds extension buttons for one-touch dialing of co-workers’ extensions, or other inside and outside calling buttons to your console. A DLC can be one of the following MLX telephones: MLX-28D with or without DSS ■ MLX-20L with or without DSS ■ Illustrations of the consoles and the DSS follow.
About Your Direct-Line Console MLX-28D Console with Direct Station Selector This illustration shows the components of your MLX-28D console with the DSS. The descriptions of these components follow.
About Your Direct-Line Console Desk Stand (not shown) Dialpad An adjustable stand on the console and the DSS that allows a 20- or 30-degree viewing angle Number pad for dialing telephone numbers. Button Labeling Cards Cards labeled with the number or feature assigned to each line button. Dedicated Feature Buttons Eight imprinted buttons for most-used features. Feature for viewing the Feature screen and selecting features.
About Your Direct-Line Console MLX-20L Console with DSS This illustration shows the components of your MLX-20L console with the DSS. The descriptions of these components follow.
About Your Direct-Line Console Desk Stand (not shown) DialPad An adjustable stand on the console and the DSS that allows a 20- or 30-degree viewing angle. Number pad for dialing telephone numbers. Direct Station Selector (DSS) A device that adds extension buttons and other inside and outside calling buttons to [he console. Button Labeling Cards Cards labeled with the number or feature assigned to each line button.
About Your Direct-Line Console Direct Station Selector This illustration shows the components of a DSS. The descriptions of these components follow.
About Your Direct-Line Console Covers Fixed Buttons Removable plastic covers to protect the designation cards. The top cover protects the 50 DSS button labels. The lower cover fits over the fixed feature buttons. Ten additional buttons, including DSS Designation Cards Cards for labeling the extension or feature assigned to each button. DSS Buttons 50 buttons used for one-touch dialing of co-workers’ extensions to make or transfer calls.
About Your Direct-Line Console Console Equipment Your system supports various headsets and a headset amplifier. This section describes each of these equipment options. For information about the actual use of the equipment, see the equipment’s accompanying documentation. NOTE: Not all consoles allow the use of headset, handset, and speakerphone at the same time. Check with your system manager before trying to use this equipment simultaneously.
About Your Direct-Line Console Modular Amplifier The Modular Amplifier connects the StarSet, Mirage, Supra, and Supra NC headsets to a telephone equipped with a modular handset. The Modular Amplifier has volume and mute controls. MLX-20L and MLX-28D consoles should use this amplifier.
About Your Direct-Line Console Line and DSS Buttons Your console’s line buttons and/or DSS buttons are preprogrammed and labeled for specific functions, depending on the way your system has been configured. Line Buttons The MLX-20L telephone has 20 line buttons and the MLX-28D telephone has 28 line buttons. You use these buttons to make and receive calls. Any button not assigned as a line button can be programmed for one-step feature use.
About Your Direct-Line Console Use the ICOM buttons labeled with inside extension numbers for inside calls only. You can use SA buttons for inside and outside calls. You must first dial a dial-out code (such as 9) to make an outside call on an SA button. Use any button labeled with a telephone number to make or receive outside calls only. It is a direct outside line that does not need a dial-out code. On a console with no attached DSS, line buttons can be programmed as inside Auto Dial buttons.
About Your Direct-Line Console The following illustration shows an example of programmed and labeled line buttons on an MLX-28D console.
About Your Direct-Line Console Using Direct Station Selector Buttons Your console can have one or two DSSs attached to it. The DSS has 50 buttons arranged in 5 columns of 10 buttons. DSS buttons have assigned numbers in consecutive order, starting with the top left corner button. Each button can have three numbers assigned to it. These numbers can be the following numbers or codes: ■ Extension numbers of co-workers—for transferring or making inside calls.
About Your Direct-Line Console Using the Page Buttons Three fixed Page buttons are located on the bottom section of the DSS. You press the fixed Page buttons to reach the three “pages” of telephone numbers assigned to your DSS. ■ Page 1 accesses the first number on each DSS button and the first 50 extensions on the DSS. ■ Page 2 accesses the second number on each DSS button and the second 50 extensions on the DSS. ■ Page 3 accesses the third number on each DSS button and the third 50 extensions on the DSS.
About Your Direct-Line Console Example of DSS Buttons The following illustration shows how DSS buttons may be programmed.
About Your Direct-Line Console Lights Your DSS and line buttons and their associated lights provide the visual cues you need to handle calls. You use line and DSS buttons differently, depending on the purpose of the button and the task. Understanding Line Button Lights Each line button has a red light and a green light next to it. These lights provide the following information: Red Light Green Light Meaning On Off You are automatically connected to this line when you lift the handset.
About Your Direct-Line Console Understanding DSS Button Lights A DSS button has a red light beside it that provides the following information. Be sure the Message Status light is off when checking this information. Red Light Button Meaning Off Extensions Person is not on the telephone and is not using Do Not Disturb. Off Pool At least one line in the pool is available. Off Line This line is available. Off Group Page and Page All These features are not in use.
About Your Direct-Line Console Using Message Status Lights When the light next to Message Status is on, the DSS extension button lights show message status: if the DSS button light is on, that person has an operator message. You can also check message status if your console has Auto Dial buttons programmed with inside extensions. The red light next to an Auto Dial button is on when your co-worker has an operator message waiting.
About Your Direct-Line Console Console Display Your console’s display includes the following services and features: ■ provides calling information ■ acts as an alarm clock, timer, telephone directory, and message center ■ lists available features ■ provides prompting during button programming and feature usage and feedback messages If you have an MLX-20L console, you have a 7-line by 24character display screen and 14 display buttons (four imprinted buttons and ten non-imprinted buttons).
About Your Direct-Line Console 7-Line Display Screen and Display Buttons Four Imprinted Display Buttons Use to select specific display screens. The buttons are Home, Menu, More, and Inspct (Inspect). 10 Non-Imprinted Display Buttons The labels defining the function of these buttons appear on the display. Use them to select the corresponding features and options shown on each screen. Feature Button Use to view the Feature screen and quickly select features you use often.
About Your Direct-Line Console 2-Line Display Screen and Display Buttons Four Imprinted Display Buttons Use to select specific display screens. The buttons are Home, Menu, More, and Inspct (Inspect). Four Non-Imprinted Display Buttons The labels defining the function of these buttons appear on the display. Use them to select the corresponding features and options on each screen. Feature Button Use to view the Feature screen and quickly select features you use often.
About Your Direct-Line Console Home Screen The Home screen is displayed when you are not using your console’s features (shown in the following illustrations for both consoles). The screen information changes when you make or receive a call and when you use features. To return to the Home screen at any time, press Home. In these illustrations, the lines on the Home screen are numbered to help you identify information. Refer to this illustration as you read the following pages.
About Your Direct-Line Console 7-Line Display Home Screen Line 1 shows calling information. When you are not on the telephone, Line 1 is blank. ■ However, if you are using a Posted Message to alert others with display telephones, the message-you selected appears as a reminder. For more information on Posted Message, see Chapter 4.
About Your Direct-Line Console NOTE: If your company subscribes to AT&T’s INFO2 automatic number identification (ANI) service, the caller’s telephone number is shown for outside calls. The availability of the caller identification information may be limited by local-serving (caller’s) jurisdiction, availability, or central office equipment. When you are placing a call, the display shows the dialed digits and the extension number or extension alphanumeric label.
About Your Direct-Line Console Menu Screen The Menu screen (shown in the following illustrations for both consoles) lists features and functions you can access through your display. Display Abbreviations Feature names may appear abbreviated, especially on the 2Iine display. For example, Alarm Clock (which appears on line 6 of the 7-line display) is shown as AlClk on the 2-line display. For a listing of feature names as they appear on the display, see Appendix C .
About Your Direct-Line Console 7-Line Display Menu Screen 2-Line Display Menu Screen 1-30 Console Display
About Your Direct-Line Console To Adjust Screen Brightness To adjust the brightness (contrast) on the 2-line screen, select Ctrst from the first Menu screen. Then select Down or Up to decrease or increase the contrast. On an MLX-20L console, adjust the contrast with the sliding control on the top. To Display Additional Screen Information If the “greater than” (>) symbol appears next to or above More, it indicates that additional information is available. To see this information, press More.
About Your Direct-Line Console 2-Line Display Menu Screen Inspect Screen Inspect screens shown in the following illustrations for both consoles enable you to preview and/or display information. Inspecting Calls If you are on a call and another call comes in, press Inspct for information on the new call. Line 1 of the Inspect screen shows the same calling information as the Home screen. For more information, see “Home Screen” earlier in this chapter.
About Your Direct-Line Console Displaying Existing Feature Programming To determine the feature programming on a line button, press Inspct and then the line button. Line 1 shows the name of the feature, such as Account Code Entry. Displaying DSS Button Information To see the extension, posted message, and Do Not Disturb status of a DSS button, press Inspct and then the DSS button.
About Your Direct-Line Console 2-Line Display Inspect Screen Feature Screen The Feature screen (shown in the following Illustrations for both consoles) provides quick access to the features used most often. As you handle calls, the Feature screen lists features appropriate to your calling activity. The features on this screen change depending on how you are using your console. To see the feature options available to you, press Feature.
About Your Direct-Line Console 7-Line Display Feature Screen 2-Line Display Feature Screen Console Display 1-35
About Your Direct-Line Console Selecting a Feature To select a feature, press the display button beside or below the feature name. The feature is activated or the screen prompts you for additional information. As examples of information you may see on your Feature screen, the following tables list calling conditions and results, and the corresponding features.
About Your Direct-Line Console Your console has reached a busy extension: Feature Displayed 7x24 Display 2x24 Display Barge-In Barge In Barge Camp-On Camp On Camp Leave Message Leave Msg LvMsg Selective Callback Cback Sel CbckS Your console is ringing at an extension or is connected to an inside call: Feature Displayed 7x24 Display 2x24 Display Barge-In Barge In Barge Camp-On Camp On Camp Leave Message Leave Msg LvMsg Park Park Park Console Display 1-37
About Your Direct-Line Console Your console is connected to an outside line: Feature Displayed 7x24 Display 2x24 Display Account Code Entry Account Code Acct Camp-On Camp On Camp Follow Me Follow Me FlwMe Last Number Dial Last NumDial Last# Park Park Park 1-38 Console Display
Quick Start This chapter is designed to help you begin using the basic features of your console immediately. To use features not addressed in this section, see Chapter 4, for all the options available to you. Basic Skills This section provides you with the basic skills needed to answer, make, hold, transfer and conference telephone calls and to program console buttons.
Quick Start You can answer calls in three ways: ■ Using the handset. ■ Using a headset. (Auto Answer All, if activated, sends calls to the headset or the designated destination.) ■ Using a speakerphone. NOTE: The following procedures simply instruct you to “use your headset” to receive a call. If you have questions on using your particular headset, see your system manager.
Quick Start Identifying Call Types The following explains how to use the display to identify calls. Before lifting the handset, you can identify an incoming call as follows: ■ by identifying the distinctive ring, or, on an inside voice-announced call, the caller’s voice ■ by checking the console or DSS lights ■ by pressing the line button next to the flashing green light and viewing your display Call information stays on your display as long as you are connected to the call.
Quick Start You hear (Distinctive Ring) . . . 2 rings You see . . . Green flashing light next to line, SA, or Pool button Display shows . . . OUTSIDE on line 1, page 1. On line 1, page 2, TRK 810 shows. The number 810 is the line number assigned by the system (not the phone number). Call Type outside If ANI is available, line 1, page 1 shows Outside 555-1234 and line 2, page 2, shows TRK 810.
Quick Start You hear (Distinctive Ring) . . . 3 rings You see . . . Green flashing light next to line button and slow flashing red light next to DSS button for extension you transferred a call to Display shows . . .
Quick Start Making a Call When you lift the handset, you are connected to a free line automatically. To use a line other than the one with the red light, press the button before or after lifting the handset. To Make an Inside Ringing Call 1. If the red light next to the line or SA button to be used for the call is not on, press the button. 2. Lift the handset, press Speaker, or use the headset. 3. Press a DSS or Auto Dial button for the extension, or dial the extension number.
Quick Start NOTE: A person with a speakerphone can enable voiceannounced calls even if they are on the handset. See the MLX- 10D, MLX-28D, and MLX-20L Display Telephones User’s Guide for more on Voice Announce. To Make an Outside Call 1. If the red light next to the line or SA button to be used for the call is not on, press the button. 2. Lift the handset, press Speaker, or use headset. 3.
Quick Start NOTE: To make calls, you can use the System Directory (if it is programmed), or if you have an MLX-20L console, you can use your Personal Directory. You can also use Auto Dial, Last Number Dial, Saved Number Dial, or Speed Dial. See the MLX-10D, MLX-28D, and MLX-20L Display Telephones User’s Guide for more information on these features.
Quick Start Answering a Call You can answer calls in three ways: ■ Using the handset. ■ Using a headset. (Auto Answer All, if activated, sends calls to the headset or the designated destination.) ■ Using a speakerphone. NOTE: The following procedures simply instruct you to “use your headset” to receive a call. If you have questions on using your particular headset, see your system manager.
Quick Start To Answer a Ringing Call 1. If the red light is not on next to the line with the call, press the button next to the flashing green light. The red light shifts to that line. 2. Lift the handset, press Speaker, or use the headset. You are automatically connected to the line with the steady red light. To Answer a Voice-Announced Call You can answer a voice-announced call (a call over your speakerphone) in any of the following ways: ■ Use the headset. ■ Press Mute to talk over your speakerphone.
Quick Start Transferring a Call You can transfer a call from your extension to another inside extension or outside number. The following procedure provides the basic steps for transferring a call. To use onetouch transfer and other system features available during transfer, see “Transfer” in Chapter 4. To Transfer to an Inside Extension 1. If your phone has Auto Dial buttons, check the light next to the button for the person’s extension. ■ If the light is on, the person is unavailable.
Quick Start To Transfer to an Outside Number 1. Press Transfer. The call is put on hold automatically. 2. Press a line button to get an outside line, or press an SA button and dial the dial-out code. You hear a dial tone. 3. Dial the outside number. ■ If the person is available, hang up. The call is transferred. ■ 2-12 If the person is unavailable, return to the caller by pressing the SA or line button with the held call.
Quick Start Setting Up a Conference You can conference up to five people on the same conversation; one or two outside numbers and up to three internal extensions, including your own. 1. 2. Make a call to the first extension or outside number. Press Conf after the person answers and you have announced the call. The green light next to the line button flashes, signaling that the call is on hold for the conference; the display prompts you to add another person. 3.
Quick Start 4. Make the call to the next extension or outside number. If you make a dialing error while adding a participant to a conference, you must hang up and start dialing that party over. 5. Confirm participation: ■ If the person is available, announce the conference and press Conf. You and all participants are connected. The display shows the number of people on the call. If the person is unavailable, hang up and return to Step 4. 6. Press Conf again to add another person.
Feature Finder This section is designed to help you find and use features for these operator tasks: ■ Handling Console Basics ■ Answering and Transferring a Call ■ Making a Call Chapter 4 lists features alphabetically with descriptions and step-by-step instructions for programming and use. For information on the standard features you can use, see the MLX-10D, MLX-28D, and MLX-20L Display Telephones User’s Guide.
Feature Finder Handling Console Basics 3-2 If you want to . . . See . . .
Feature Finder Answering and Transferring a Call If you want to. . . See . . .
Feature Finder Making a Call 3-4 If you want to . . . See . . .
Features With your system, you have many features to facilitate your operator tasks along with the various call handling features discussed in Chapter 2. This chapter lists these features alphabetically and provides instruction for when and how to use them. Before using these features, a quick review of the next section “Feature Availability” and “System Specifics” in “Appendix E“ can help you determine which features are available for your console.
Features Feature Availability The following table provides information on feature availability and selection. The second and third columns indicate from which screen the feature can be selected. The check mark indicates that a programmed line button is needed for that feature. For more information on additional features available to you, see the MLX-10D, MLX-28D, and MLX-20L Display Telephones User’s Guide. Feature Codes are listed in Appendix A. Programming Codes are listed in Appendix B.
Features Feature Account Code Entry Alarm Alarm Clock Auto Dial Barge-In Camp-On Extention Status Headset Features ■ Headset Auto Answer ■ Headset/Handset Mute ■ Headset Hang Up ■ Headset Status Messaging ■ Leave Message ■ Send/Remove Message ■ Posted Message Night Service Paging ■ Speakerphone Paging ■ Loudspeaker paging Park Reminder Service ■ Missed Reminder ■ Reminder Set ■ Reminder Cancel System Speed Dial Timer Feature Screen Menu Screen Progremmed Line Button X ✔ X ✔ X X ✔ ✔ ✔ ✔ ✔ X X ✔ X
Features Using Features You can use features by selecting them from the display, dialing a feature code, or pressing a button programmed with a feature. Feature Selection Using Your Display Several features are available from your display. Some features are offered on the Menu screen and others on the Feature screen. To use a feature from the display: 1. 2. 3. Press the Feature or Menu button. If the feature name you need is not shown, press More.
Features Dialing a Feature Code Many features have a 1-, 2-, or 3-digit feature code. If all your line buttons are programmed, or a feature does not appear on the Menu or Feature screen, you can use additional features by dialing their feature codes (listed on the user cards in the tray under the telephone and in Appendix A of this guide). To use a feature code: 1. Press Feature. 2. Dial the feature code.
Features Before you begin programming, remove the clear plastic that covers the button labeling card and write in the names of the features next to the buttons to be programmed. Replace cover with textured side up. Some features require you to respond to display prompts with additional entries. For example, Auto Dial requires you to dial a telephone number. Whenever you respond to a display prompt, you need to select Enter to confirm your entry or selection.
Features 8. Respond to the display prompts, if necessary, and Select Enter. 9. Repeat Steps 5 through 8 for any other buttons you want to program. 10. Press Home. To Program Features By Using Programming Codes 1. 2. 3. 4. 5. 6. Label the button to be programmed with the feature name. Press Feature and dial 00. Press the button you labeled. Dial the programming code. If you dial more numbers after the code, you must select Enter from the display. Press Feature again and dial ✱ 00.
Features Account Code Entry Account codes help your company track telephone use to bill clients, and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if your system is programmed for both. If your system has this feature, your choices are: Required— You must enter an account code before making an outside call. Entering an account code for incoming calls is optional.
Features To Program an Account Code Entry Button 1. 2. 3. 4. 5. 6. 7. 8. Label the button to be programmed Account Code. Press Menu. Select Ext Program [Prog]. Select Start. Press the button you labeled Account Code. Select ListFeature [List]. If this feature is not displayed, press More Select AccountCode [Acct]. Press Home. To Enter an Account Code Before a Call 1 . Do one of the following: ■ Press Account Code. ■ Press Feature then select AccountCode[Acct] or dial 82.
Features NOTE: ■ To use speed dialing in Step 2, you may program an outside Auto Dial button with an account code followed by a #, and press the button whenever you need to enter the code. See “Auto Dial”. ■ If using account codes on a conference call, follow Steps 1 through 5. This associates account code entry with the first participant. To add participants with associated account code entries, press Conf, repeat Steps 1, 2, 3, and 5 and press Conf again.
Features Alarm If there is something wrong with the system, the red light next to your Alarm button goes on. Report the alarm immediately. The red light stays on until the problem is cleared by your system manager. NOTE: The Alarm button must be programmed on your console by your system manager.
Features Alarm Clock You can use your console as an alarm clock, and set it to beep at a particular time to remind you of a meeting, appointment, or other important event. Your phone beeps every day at the same time until you cancel the alarm. Alarm Clock is available from your display’s Menu screen. To Set the Alarm Clock 1. 2. Press Menu. Select Alarm Clock [AlClk] . The display shows the alarm status (On/Off) and the time set. 3.
Features To Cancel the Alarm Clock Setting 1. Press Menu. 2. Select Alarm Clock [AlClk] . 3. Select Off. 4. Press Home. The bell disappears from the Home screen.
Features Auto Dial An Auto Dial button provides one-touch dialing of the following kinds of numbers and codes: ■ inside numbers, including extensions for co-workers, Park Zone, calling groups, or speaker-phone paging groups ■ outside numbers ■ account codes The green light next to an Auto Dial button programmed with an extension lights when that extension is busy or using Do Not Disturb. The red light beside the Auto Dial button lights when your co-worker has an operator message.
Features 6. Select ListFeature [List]. 7. Select Auto Dial [AutoD]. If this feature is not displayed, use FindFeature [Find] or press More. 8. Select Inside [In] or Outside [Out] . 9. Select Enter. 10. Dial the extension or phone number (including dial-out code, long-distance carrier code, area code, and any special characters). 11. Select Enter. 12. Repeat Steps 5 through 11 to program additional numbers. 13. Press Home.
Features Barge-In If a co-worker is on the phone or using Do Not Disturb, use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy you hear a tone and Barge-In connects you to the call; if your co-worker is using Do Not Disturb, his or her telephone rings. NOTE: For information on Do Not Disturb, see the MLX-10D, MLX-28D, and MLX-20L Display Telephones User’s Guide.
Features To Use Barge-In 1. Place call to co-worker. 2. Press Feature. 3. Select Barge In [Barge]. Both parties hear a tone. NOTE: If your console has a programmed Barge-In button, place the call and then press the button to activate the feature. Barge-in must be programmed onto a line button by your system manager.
Features Camp-On You can use Camp-On to complete a transfer of a call to a busy inside extension and put the call on hold for a preset length of time. If the call remains unanswered, it returns to you for further handling. When a call returns, you hear three rings. You can use Camp-On with either a programmed line button or a feature code, or by selecting it from the Feature screen. To Program a Camp-On Button 1. 2. 3. 4. 5. 6. 7. Label the button to be programmed as Camp-On. Press Menu.
Features To Use Camp-On with Manual Dial 1. Press Transfer. 2. Dial the extension. 3. Press Feature and select CampOn [Camp] or dial 57, or press programmed Camp-On button. 4. Hang up, press Speaker, or use the headset. To Use Camp-On with One-Touch Transfer with Manual Completion 1. While active on a call, press a DSS or Auto Dial button for the extension. 2. Press Feature and select CampOn [Camp] or dial 57, or press the programmed Camp-On button. 3. Hang up, press Speaker, or use the headset.
Features Conference You can use Conference on your console to set up a conference call between co-workers and/or outside participants. You can connect up to five people in the same conversation: one or two outside numbers and up to three extensions, including your own. Anyone who shares a line with you can join the conference on that line and is counted as one of the five participants. You can consult privately with each participant before adding the participant to the conference.
Features To Set Up a Conference 1. Make a call to the first extension or outside number. 2. After the person answers, and you have announced the call, press Conf. The green light next to the line button flashes, signaling that the call is on hold for the conference. The display prompts you to add another person. 3. If the next call is inside, press an ICOM or SA button. If it is outside, press an SA or line button. NOTE: If you have any available SA buttons, the system automatically selects one.
Features 5. Confirm participation: ■ If the participant is available, announce the conference and press Conf. All participants, including you, are connected. The display shows the number of people on the call If the participant is unavailable, hang up, and return to Step 4. Press Conf again to add another person. ■ 6. You are separated from the conference while you add the next person, but participants still can talk. The display prompts you to add the next participant. 7. 8.
Features Extension Status Extension Status lets you monitor the status of telephones in your system. In some systems, Extension Status is used with calling groups to monitor the availability of agents; or, in a business with housekeeping or health care services, it might be used to monitor the status of rooms. You can change status either at the console or at the extension, using either a programmed line button or a feature code, but you can monitor status only from a console.
Features To Program Extension Status Buttons 1. Label the buttons to be programmed as ■ ES Off ■ ES1 ■ ES2 NOTE: The labels suggested refer to the Extension Status feature used by businesses with housekeeping or health care services. ES Off means that the light next to that extension is off. (Room is occupied and telephone is in regular call-handling status. ) ES1 means that the light next to that extension is flashing.
Features 6. 7. Select ListFeature [List]. Select Operator ES [OpES]. If this feature is not displayed, use FindFeature [Find] or press More. 8. 9. 10. 11. Select ES1, ES2, or ESOff. Select Enter. Repeat Steps 5 through 9 to program more buttons. Press Home. To Change Extension Status from your Console 1. Press one of the following programmed buttons: ■ ES Off ■ ES1 ■ ES2 or press Feature and dial ■ 760 for ES Off ■ 761 for ES1 ■ 762 for ES2 2.
Features NOTE: You can change to ES Off only from a console that has been programmed with this capability. Status cannot be changed to ES Off from the extension, except in calling groups. To Change Extension Status on a Single-Line Telephone 2. Dial one of the following: ■ #45 for ES1 ■ #44 for ES2 3. Hang up. To Change Extension Status on a Multiline Telephone 1. Press Feature. 2.
Features Headset Features If you want to use a headset, you should have two feature buttons programmed on your console: Headset Status, to turn the headset on and off, and Headset Hang Up, to disconnect calls. (However, only Headset Hang Up is required. ) You do not need to program a Headset Status button unless you are going to use both the headset and the handset. You can program Headset Status but the Headset Hang Up button must be programmed by your system manager.
Features 3. Select Ext Program [Prog] . If this feature is not displayed, press More. 4. 5. 6. 7. Select Start. Press the button you labeled. Select ListFeature [List] . Select Hdset. If this feature is not displayed, use FindFeature [Find] or press More. Select Auto Answer [Auto] for Headset Auto Answer, select Mute for Headset/Handset Mute, or select Status [Stat] for Headset Status. 9. Select Enter. 10. Repeat Steps 5 through 9 to program the other buttons. 11. Press Home. 8.
Features NOTE: Automatic call delivery cannot be activated during a call. You must complete the call before pressing Headset Auto Answer button. ■ When using Headset Auto Answer and sharing a line with other operators, use Privacy to prevent other operators from answering the same calls. ■ To delete a Headset Status button from a programmed line button, that is to program over this button, the green light next to Headset Status must be off.
Features Messaging If co-workers cannot be reached, you can use either Leave Message or Send/Remove Message to alert them that they have messages waiting. Use Leave Message by choosing it from the menu on your display; use Send/Remove Message to leave an operator message by pressing a programmed Send/Remove Message button or dialing a feature code. Use the Posted Message button to let co-workers with display telephones know when you are unavailable. See “Posted Message” later in this section.
Features To Use Leave Message When a call is unanswered or busy (you are listening to ringing or busy tone): 1. Press Feature. 2. Select Leave Msg [LvMsg] or dial 25. If this feature is not displayed, press More. 3. Read status of message on display ■ Message Sent To. . . if message was delivered. ■ Message BOX Full if co-worker’s message box is full. ■ Cannot Send Message if message was not delivered for any other reason.
Features light that was turned on by another operator by using the Message Status button. To check the status of a co-worker’s message light, press the Message Status button. If the green light next to that person’s DSS button is on, then he or she has an operator message and his or her message light is on. Also, if an inside Auto Dial button has been programmed, the red light next to that button is turned on when an operator has sent that extension a message.
Features To Program a Send/Remove Message Button 1. 2. 3. Label the button to be programmed as Send/Remove Message. Press Menu. Select Ext Program [Prog] . If this feature is not displayed, press More. 4. 5. 6. 7. Select Start. Press the button you labeled Send/Remove Message. Select ListFeature [List] . Select Send/RmvMsg [SdMsg] . If this feature is not displayed, use FindFeature [Find] or press More. 8. Press Home. To Use Send/Remove Message with a DSS 1. Press Message Status.
Features ■ ■ To leave message light unaffected and return to call handling, press Message Status. To turn message light on or off, press Send/Remove Message, or press Feature and dial 38, and then press the DSS button for the extension. Press Message Status to return to call handling. If the person’s message light was on because of an operator’s message, it goes off. If the message light was off, it goes on. NOTE: If Message Status is on, you can still place calls using DSS buttons.
Features To Use Send/Remove Message without a DSS or Auto Dial 1. Press Send/Remove Message, or press Feature and dial 38. 2. Dial the person’s extension. NOTE: You cannot check the status of co-workers’ message lights without DSS or Auto Dial buttons. If you send a message, you may be turning off the message light that was turned on by another operator. Posted Message Use Posted Message to let co-workers with display telephones know when you are unavailable.
Features You can post 1 of 20 programmed messages. The 10 messages shown in the following table are provided by your company. Except for message #01, Do Not Disturb, they may have been changed by the system manager or additional messages may have been programmed.
Features To Post a Message 1. Press Menu. 2. Select Posted Msg[Post] . 3. Select message you want to post. If the message you want is not shown, press More. (Select Next or Prev on the MLX-28D console. ) 4. Select Post. Message appears on your display and on caller’s display phone when they call you. 5. Press Home. To Cancel a Posted Message 1. Press Menu. 2. Select Posted Msg[Post] . 3. Select Cancel [Cancl] . 4. Press Home.
Features Night Service You can use the Night Service feature to send after-hours incoming calls to a specific calling group or telephone, such as in the security office, or by having them ring a night bell or other alert. To prevent unauthorized after-hours use of telephones, Night Service can be set up so that you have to enter a password to make an outside call. Your company can program Night Service to turn on and off automatically at preset times.
Features To Program a Night Service Button 1. 2. 3. Label the button to be programmed as Night Service. Press Menu. Select Ext Program [Prog] If this feature is not displayed, press More. 4. 5. 6. 7. Select Start. Press the button you labeled Night Service. Select ListFeature [List]. Select Night Srvc [Night]. If this feature is not displayed, use FindFeature [Find] or press More. 8. Press Home. To Use Night Service 1. Press Night Service.
Features To Override Outside Call Restriction on Night Service Your company can program Night Service to restrict the use of telephones for outside calls if Night Service is activated. When this happens, you can override the restriction as follows: 1. Without lifting the handset, press Hold. 2. Dial the override password. 3. Lift the handset. 4. Dial the outside number as you would during work hours.
Features Paging Paging is using your console to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if available. Depending on the way in which your system is configured, Speakerphone Paging can be broadcast on all multiline speakerphones in the system or to selected groups, such as departments or work areas.
Features To Program Speakerphone Paging Buttons 1. 2. 3. Label button you want to program with Group Page— ( name ) or Page All. Press Menu. Select Ext Program [Prog]. lf this feature IS not displayed, press More. Select Start. Press the button you labeled Group Page—( name ) or Page All. 6. Select ListFeature [List]. 7. Select Group Page [GrpPg]. 4. 5. If this feature is not displayed, use FindFeature [Find] or press More. Dial the extension for Group Page or Page All, then Select Enter. 9.
Features To Use Speakerphone Paging 1. Press an ICOM or SA button. 2. Lift handset. 3. Press programmed Group Page—( name ) or Page All, or dial the Group Page or Page All extension, or press the DSS button. 4. Make announcement after beep. NOTE: ■ ■ ■ Using the speakerphone can create a feedback tone. People who are using their speakerphones will not hear a Speakerphone Page. Speakerphone Paging does not override Do Not Disturb.
Features To Use Loudspeaker Paging from the Display 1. Press an ICOM or SA button. 2. Lift the handset. 3. Press Feature. 4. Select Loudspkr Pg [LdsPg] . 5. Dial the code for the page zone (if necessary). 6. Make announcement. NOTE: Using the speakerphone can create a feedback tone. ■ If the loudspeaker system has more than one zone, you will hear a beep or dial tone after selecting Loudspeaker Page. Then dial the code number provided by your system manager for the zone you want to page.
Features Park When transferring a call, you may find that your co-worker cannot be located. Use Park to hold the’ call and use Paging to announce the call over your co-worker’s speakerphone or over the building’s loudspeaker system. (For more information, see Paging earlier in this chapter. ) When you park a call, you put it on hold so it can be answered from any phone in the system. Calls can be parked at your extension or at a specific Park Zone.
Features To Program a Park Button or Park Zone Button 1. 2. 3. Label line button to be programmed as Park or Park—( zone ). Press Menu. Select Ext Program [Prog]. If this feature is not displayed, press More. 4. 5. 6. 7. Select Start. Press button you labeled Park or Park—( zone ). Select ListFeature [List]. Select Park or select Park zone [PrkZn], dial the Park Zone extension, and select Enter. If this feature is not displayed, use FindFeature [Find] or press More. 8. 4-46 Press Home.
Features To Use Park and Paging NOTE: You can only park one call at your extension at a time. 1. Park the call. To park the call at your extension, do one of the following: ■ Press Park. ■ Press Transfer, dial your extension, and press Transfer again. ■ Press Feature and select Park. To park the call at a Park Zone, do one of the following: ■ Press Park—( zone ). ■ Press Transfer, dial the Park Zone extension, and press Transfer again. ■ Press the DSS button for the Park Zone.
Features Reminder Service YOU can use Reminder Service to place calls automatically to telephones in the system at preset times—for example, to remind co-workers of meetings or appointments, or to provide guests in hotels with wake up calls. Your co-workers can set and cancel their own reminders or you can set and cancel reminders for them. You can set a reminder to ring several telephones at the same time. When you set a reminder, a call is placed to the phone at the preset time.
Features To clear a Missed Reminder message, press Reminder Cancel or dial the feature code. You cannot set or cancel a reminder when the Missed Reminder light is steady. NOTE: The system may be programmed to cancel all outstanding reminders at a preset time every day. English-language operation uses a 12-hour clock format. French- and Spanish-language operation use a 24-hour clock format. To Program Reminder Service Buttons 1. 2. 3.
Features 9. Select [Enter] . 10. To program another button, repeat steps 5 through 9. 11. Press Home. To Set a Reminder 1. 2. Press Reminder Set or press Feature and dial 81. Press DSS or Auto Dial button for the extension. The light next to Reminder Set goes out. 3. 4. For English-language operation, dial a four-digit time from 0100 to 1259. For French- or Spanish-language operation, dial a four-digit time from 0000 to 2359. For English-language operation only, dial 2 (A) for a.m. or 7 (P) for p.m.
Features To Read a Reminder Message on the Display Console 1. Press Reminder Set or press Feature and dial 81. 2. Press the DSS or Auto Dial button for the extension, or dial the extension. 3. Look at display: ■ If reminder call was answered, you see extension: A time AM/PM ■ If reminder call was missed, you see extension: X time AM/PM ■ If reminder call has not been placed yet, you See extension: time AM/PM 4. Press Reminder Set. To Cancel a Set and Answered Reminder 1.
Features To Clear a Missed Reminder When a reminder is missed, the green light next to the button flashes as an indication. 1. Press the programmed Missed Reminder button. The green light next to the button goes steady, to indicate that you are in missed reminder mode. The display shows the time, name, and extension of the last missed reminder. 2. Press the programmed Reminder Cancel button, or press the programmed Feature button and dial ✱ 81. The display shows Event deleted. 3. 4. 5.
Features System Speed Dial Three-digit System Speed Dial codes (from 600-729) can be assigned to outside numbers you and your co-workers call often. You dial these codes instead of the entire outside number sequence. Record your codes on the System Speed Dial card in the card tray under your phone. You can also program line buttons with System Speed Dial codes; just press the line button to reach the telephone number.
Features To Program System Speed Dial Buttons 1. 2. 3. 4. 5. 6. 7. Label the button to be programmed with name or other identifier. Press Menu. Select Ext Program [Prog]. Select Start. Press the button you labeled. Select ListFeature [List]. Select SysSpeedDl [SpdDl]. If feature is not displayed, use Find Feature [Find] or press More. 8. 9. Dial the 3-digit System Speed Dial code and select Enter. Press Home. To Use System Speed Dial 1. Lift handset, press Speaker, or use the headset. 2.
Features Timer Your console has a built-in timer to time calls, meetings, or breaks. When activated, the timer appears at the top of the display next to the date and starts counting. It counts to 59 minutes and 59 seconds, then resets to zero and continues counting. NOTE: If timing a call, the timer will not stop automatically when the call is completed. To Turn Timer On 1. Press Menu. 2. Select Timer. If this feature is not displayed, press More.
Features Transfer You can transfer calls to inside extensions and outside numbers. When a call you transferred to an extension goes unanswered, the call may ring back at your console after a preset length of time (programmed by your system manager). Unanswered calls transferred to outside numbers do not ring back at your console.
Features Console setup. If you have DSS or Auto Dial buttons and your system is programmed for One-Touch Transfer, see “To Transfer to an Inside Extension Using One-Touch Transfer” in this section. If you do not have DSS or Auto Dial buttons or your system is not set up for One-Touch Transfer, see “To Transfer to an Inside Extension without Using One-Touch Transfer” in this section. Whether the number accepting the transfer is an extension or an outside number.
Features NOTE: You must have an available SA or ICOM button to transfer a call using a DSS or Auto Dial button. When you press a DSS or Auto Dial button to transfer a call, the system automatically selects an SA or ICOM button for the transfer. ■ If an SA Voice or ICOM Voice button is selected for a transfer with consultation, the transfer is called a voice-announced transfer. The person to whom you are transferring will hear your voice on his or her speakerphone after a beep.
Features 3. Press the DSS or Auto Dial button or dial the person’s extension. 4. For a transfer without consultation, hang up. 5. For a transfer with consultation, announce the call. ■ If the person accepts the call, hang up. The call is transferred. ■ If the person does not accept the call, press the line button with the held call to return to the call.
Features To Transfer to an Inside Extension Using One-Touch Transfer If your system is programmed for One-Touch Transfer, it is also programmed either for automatic completion or manual completion. Automatic completion sends the call directly to the extension. Manual completion lets you consult with the person, if you wish, before sending the call. With automatic completion: 1. Check the light next to the DSS or Auto Dial button for the person’s extension. ■ If the light is on, the person is unavailable.
Features 4. For a transfer with consultation, announce the call. ■ If the person can take the call, hang up. The call is transferred. ■ If the person cannot take the call, press the line button with the held call to return to the caller. To Transfer to an Outside Number Before you try to transfer a call to an outside number, check with your system manager. Your communications system may have restrictions on outside transfers. NOTE: Calls transferred to outside numbers may vary in transmission quality.
Features Handling an Unsuccessful Transfer An unsuccessful transfer results when the extension you are calling is busy or unanswered. The call returns to your console for further handling. You can do one of the following: Take a message from the caller and press Send/Remove Message to turn on your co-worker’s message light. After you press Send/Remove Message, you need to dial the extension or press the DSS button.
Feature Codes This appendix provides a summary table showing feature codes. For information on using these codes, see Chapter 4. Use feature codes to activate features not programmed on line buttons. To use a feature code, press Feature then dial the code for the selected feature. Not all features can be activated by a code. Some features, like Do Not Disturb, require programming onto a line button so the light next to the button can provide a visual reminder when the feature is in effect.
Feature Codes Feature Feature Code ✔ Account Code Entry 82 + code + # Call Waiting—pickup† Callback—Selective ✔ Camp-On ✔ ✔ ✔ ✔ ✔ Extension Status Extension Status Extension Status Extension Status Extension Status Extension Status Follow Me Forward 87 55 57 Off (Operator) 1 1 (Operator) 2 2 (Operator) 760 + extension 45 761 + extension 44 762 + extension 34 + extension 33 + extension or phone number Forward and Follow Me cancel all† cancel one† cancel from your phone Last Number Dial Language Eng
Feature Codes Feature Feature Code Paging ✔ Loudspeaker paging 9 + line + zone Personal Speed Dial† Pickup code (01—24) group inside outside Privacy on off 88 9 + extension 9 + line 31 ✱ 31 Recall 775 Reminder Service ✔ cancel reminder ✔ set reminder ✔ System Speed Dial ✱ 81 + extension 81 + ext. + time + A or P‡ code (600—729) † Feature must be activated with a feature code. ✔ Feature is explained in this guide.
Programming Codes This appendix contains information on using programming codes to program features onto unlabeled buttons for onetouch feature use or to turn features on and off. You can use any unlabeled line button to program features. See Chapter 4 for instructions for programming features. You can program features using the console display or with the programming codes that follow. The following chart includes programmable features you and co-workers can use.
Programming Codes Feature Programming Code ✔ Account Code Entry ✱ 82 Auto Dial ✔ inside† ✔ outside† Callback ✱ 22 + extension ✱ 21 + number automatic callback off‡ automatic callback on‡ selective callback Call Waiting off‡ on‡ ✔ Camp-On Coverage individual, primary† individual, secondary† group† inside off‡ inside/outside on‡ off† VMS Off† Do Not Disturb† Extension Status ✔ ✔ ✔ ✔ ✔ Extension Extension Extension Extension Extension Status Status Status Status Status Off (Operator) 1 (Operator) 1 2
Programming Codes Feature Forward Headset Features ✔ Headset Auto Answer† ✔ Headset/Handset Mute ✔ Headset Status† Last Number Dial Messaging ✔ Leave Message ✔ Posted Message ✔ Send/Remove Message ✔ Night Service† Notify Notify Receive† Notify Send† Paging ✔ Group Paging ✔ Park ✔ Park Zone Personalized Ring‡ Personal Speed Dial Programming Code ✱ 33 ✱ 780 ✱ 783 ✱ 782 ✱ 84 ✱ 25 ✱ 751 ✱ 38 ✱ 39 ✱ 758 + extension ✱ 757 + extension ✱ 22 + group ext.
Programming Codes Feature Programming Code Pickup general group inside‡ outside‡ Privacy Recall ✱9 ✱ 88 ✱ 9 + extension ✱ 9 + line number ✱ 31 ✱ 775 Reminder Service ✔ cancel reminder ✔ missed reminder† ✔ set reminder Ringing Options abbreviated off‡ abbreviated on‡ delayed all lines‡ delayed one line‡ immediate all, lines‡ immediate one line‡ no ring all lines‡ no ring one line‡ Saved Number Dial† ✱ 36 ✱ 347 ✱ 37 ✱ 345 ✱ 35 ✱ 85 Signaling† ✔ System Speed Dial button ✱ 23 + extension ✱ 24 + system s
Feature Name Display Abbreviations Your telephone’s display simplifies programming by guiding you through the steps to program a feature. In addition, some features can be used from the Feature or Menu screens. Feature names that do not fit into the character limits ‘of the display screen are abbreviated. This appendix lists the features that you can use on your console. For more On features, see the MLX- 10D, MLX-28D, and MLX-20L Display Telephones User’s Guide.
Feature Name Display Abbreviations NOTE: denotes the screen from which the A checkmark feature can be accessed.
Feature Name Display Abbreviations Feature Screen Menu Screen ✔ ✔ ✔ ✔ ✔ ✔ ✔ Feature Name 7-Line Display 2-Line Display Data Status Data Status Data Directory Extension Personal System Directory Ext Dir Personal Dir System Dir Dir Ext Dir – SysDir Do Not Disturb DoNot Distrb DND Drop Drop Drop Extension Programming Ext Program Prog Extension Status Extension Status Off Extension Status 1 Extension Status 2 Feature Button ES Status ES Off ES1 ES2 Feature Btn ES ESOff ES1 ES2 – Find
Feature Name Display Abbreviations Feature Name 7-Line Display 2-Line Display Messaging Delete message Next message Return call Leave Message Posted Message Send/RemoveMessage Messages Delete Msg Next Msg Return Call Leave Msg Posted Msg Send/RmvMsg Msgs Dlete Next Call LvMsg Post SdMsg Night Service Night Srvc Night Notify Notify Receive Notify Send Notify Receive Send Ntfy Recv Send Operator ES Status Operator ES Op ES ✔ Paging Group Page Loudspeaker Page† Group Page Loudspkr Pg GrpPg L
Feature Name Display Abbreviations Feature Screen Menu Screen ✔ Feature Name 7-Line Display 2-Line Display Privacy Privacy Prvcy Recall Button Recall Recll Reminder Service Cancel Missed Set Ringing/Idle line preference Reminder Cancel Missed Set Rmind Cancl Missd Set Line Prefer LnPrf Ringing Options All lines One line Delayed ring Immediate ring No ring Abbreviated Ring RingOptions All Lines One Line Delay Ring Immed Ring No Ring Abbreviated RngOp AllLn 1Line Delay Immed No Abbrv Save
Special Characters When you program Personal Directory listings or Auto Dial buttons, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence so the system is allowed to seize an outside line before dialing the number. It can also be used to separate a phone number from an extension number.
Special Characters The following table describes special characters. Ask your system manager which special characters are needed and when to use them. Special Characters Table Press... See... Means... Drop s Stop. Halts the dialing sequence to allow the system to respond. Hold P Pause. Inserts 1.5 second pause in the dialing sequence. Multiple consecutive pauses are allowed. Conf f Flash. Sends a switchhook flash. Must be the first entry in the dialing sequence.
System Specifics Use the following list to verify that you have the codes and special instructions you need to use the console features. If several operators use the same console, your system manager should complete this list.
System Specifics Account Code Entry ❑ No ❑ Yes, codes Loudspeaker Page ❑ No ❑ Yes, zones Night Service ❑ No ❑ Yes Coverage ❑ Group Coverage Receiver Automatic On/Off ❑ No ❑ Yes Password ❑ No ❑ Yes ❑ One-Touch Transfer ❑ Automatic Completion ❑ Manual Completion E-2 System Specifics Direct Station Selector Page 1 range to Page 2 range to to Page 3 range Park Zones ❑ No ❑ Yes, list zones
System Specifics Group Page or Page All ❑ No ❑ Yes, Reminder ServiceAutomatic Cancel ❑ No ❑ Yes, time of day on DSS Page (1, 2, or 3) Group Page extensions Operator Alarm ❑ No ❑ Yes, report to Calling Groups ❑ No ❑ Yes, list extensions Dial-out code ❑ No ❑ Yes, code Pickup Group ❑ No ❑ Yes System Specifics E-3
Index C A Account Code Entry 4-8 — 4-10 Alarm 4-11 Alarm Clock 4-12—4-13 Amplifier, modular 1-13 Amplifiers 1-13 Automatic Number Identification (ANI) 1-28, 2-4 Answering machine 1-3 Auto Answer All 2-2, 2-9 Auto Dial 1-15, 4-10, 4-14—4-15 special characters B-1 B Calls answering 2-2, 2-9—2-10 inside 2-4 making 2-6—2-8 outside 2-4, 2-7—2-8 returning 2-5 ringing 2-6 transferring 2-11—2-12 types 2-3—2-5 voice-announced 2-6 — 2-7, 2-10 Camp-On 2-5, 4-18—4-19 Cards, button labeling 1-7, 1-9 Conf 1-7, 1-9 Conf
Index D E Date 1-28 Desk stand 1-7, 1-9 Dialpad 1-7, 1-9 Direct-Line Console see DLC Display abbreviations 1-29, 1-36—1-38, C-1 buttons 1-7, 1-9, 1-24 — 1-25 screens 1-7, 1-9, 1-23— 1-28 DLC 1-1, 1-5 Do Not Disturb 1-33, 4-14, 4-36, 4-43 Drop 1-7, 1-9 DSS 1-5, 1-7, 1-9, 1-10 — 1-11 buttons 1-11, 1-17, 1-19 designation cards 1-11 lights 1-21 Extension Status 4-24—4-26 F Fax machine 1-3 Features accessing 4-4—4-7 availability 4-2—4-3 button 1-7, 1-9, 1-24 — 1-25, 4-5 code 4-5, A-1 menu screen 4-3 screen
Index L H Handset 1-7, 1-9 Headset 1-3, 1-12, 4-28 — 4-30 Headset Auto Answer 4-27—4-29 Headset Hang Up 4-27 — 4-28 Headset Status 4-27—4-29 Headset/Handset Mute 4-27—4-29 HFAI 1-7, 1-9 Hold 1-7, 1-9 Home screen 1-26—1-28 I ICOM buttons 1-14—1-16 Inspect screen 1-32—1-34 Intercom buttons, ( see ICOM) Language, choice 1-4, 4-49 Leave Message 4-30—4-31 Lights 1-20—1-22 Line buttons 1-2, 1-7, 1-9, 1-14 Loudspeaker paging 1-36, 4-41, 4-44—4-45 M Menu screen 1-29—1-32, 4-3 Ctrst 1-31 More 1-31 Message light
Index MLX telephones MLX-20L 1-8, 1-14 MLX-28D 1-5, 1-6, 1-14 Modem 1-3 More 1-28, 1-31 Mute 1-7, 1-9 N Night Service 4-38—4-40 speakerphone 4-41—4-43 Park 4-45—4-47 Park Zone 4-14, 4-45—4-47 Password 4-39—4-40 Personal Directory 1-28, 2-8 special characters D-1 Personal Speed Dial 4-8 Posted Message 4-35 — 4-37 Programming buttons 4-5—4-7 codes 4-7, B-1 from display 4-6 O R One-Touch Transfer 4-56 Originate Only option 1-14 P Page All 4-41 Page buttons 1-11, 1-18 Paging 4-41—4-44 loudspeaker 1-36, 4-4
Index S U SA buttons 1-14—1-16 Send/Remove Message 4-30—4-31, 4-33—4-35 Speaker 1-7, 1-9 Speakerphone 1-3 paging 4-41—4-43, 4-45 Special characters D-1 System Access buttons, ( see SA) System Directory 2-8, 4-53 System Speed Dial 4-53 — 4-54 User cards and tray 1-7, 1-9, 4-52 V Voice Announce 2-10, 4-58 Voice option 1-14 Volume, control 1-7, 1-9 Z Zone paging 4-41 T Time 1-28 Timer 4-55 Transfer 1-7, 1-9, 2-11 — 2-12, 4-56—4-62 Index IN-5
