Instruction manual

Troubleshooting
Troubleshooting
Use the information in the following table to take corrective action for any problems
encountered during testing and verification. The information shown in brackets in the
Corrective Actions column is the attribute setting in the central office using Screens 2,
3,4, or 5 of Recent Change view 23.8. Contact the central office representatives for
more information on programming using these screens.
Table 3. Troubleshooting
Symptoms
Possible CO Causes
Corrective Actions
■ No outgoing calls on the
Incorrect SPID provided by
Obtain correct SPID
line
the CO
from the CO
■ No incoming calls on
Point-to-point service (if
Provision for
the line
the other line cannot
multipoint service
receive incoming calls)
(DSL CLS = MP)
Either this line or the other
Provision both lines
line on this DSL is not an
with active user
active user
(ACT USER = Y)
First virtual call
Provision first virtual
appearance is not at
call appearance at
button 1
button 1 (CA= 1)
Packet-switched service
Provision circuit-
on both B-channels (far-
switched service on
end hears reorder tone)
both B-channels
■ No incoming calls on
Point-to-point service
Provision for
the line
multipoint service
(DSL CLS = MP)
■ Far-end hears ringback
when line is idle
Only one B-channel Provision either B-
■ First outgoing call
usable for voice. This
channel usable for
attempt on that line
provisioning requires point-
voice
unsuccessful after failed
to-point service
(CSV CHL = ANY)
incoming call on that
line when it is idle
■ Other line cannot do
any call handling
24 Basic Rate Interface (BRI) Provisioning Guide