555-610-132 Issue 1 August 1991 MERLIN LEGEND Communications System Direct-Line Consoles Operator’s Guide
Copyright © 1991 AT&T All Rights Reserved Printed in U.S.A. AT&T 555-610-132 Issue 1 August 1991 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Rings One ring _______ Inside Call Two rings ______ Outside Call Three rings ___Returning Call Line Button Lights Red Call _______Automatic connection Alarm _________ System problem Green _____________ Line in use Flash green_________Incoming call Fast flash green____Held call (yours) Slow flash green_________ Held call (co-worker’s) Message Status on DSS Press Message Status button (and Page button if needed) Light on___________Operator message Light off _________ No operator message DSS Button Lights Of
Conference Calls Account Code Entry Alarm Clock Auto Dial Barge-In Camp-On Directory Extension Personal System Extension Status off 1 2 Headset Auto Answer Handset Mute Status Messaging Leave Posted Send/Remove Night Service Paging Loudspeaker Speakerphone Park Reminder Cancel Set Missed Timer *Also on Home screen Dial first extension or number Press Conf Press line button Dial next extension or number Announce call and press Conf 6. Repeat steps 2-5 for each participant 7.
Contents About This Book 1 ■ Conventions U s e d ■ How to Comment on This Book Understanding Your Equipment 1-1 Identifying Your Equipment MLX-28D with Direct Station Selector MLX-20L with Direct Station Selector Direct Station Selector Operator’s Headsets Line and DSS Buttons Lights The Display 2 vii vii ix Handling Calls Feature Preview ■ Identifying Call Types ■ Answering Calls ■ 1-2 1-4 1-6 1-8 1-10 1-11 1-15 1-18 2-1 2-2 2-3 2-6 Contents i
Contents Handling Calls-Continued Making Calls ■ Transferring Calls ■ Making Conference Calls 2-7 2-9 2-15 3 Feature Finder 3-1 4 Using Features 4-1 Account Code Entry ■ Alarm ■ Alarm Clock ■ Auto Dial ■ Barge-In ■ Camp-On ■ Extension Status ■ Headset Features ■ Messaging ■ Night Service 4-7 ■ ■ ii Contents 4-10 4-11 4-12 4-14 4-15 4-17 4-20 4-23 4-29
Contents Using Features-Continued Paging Park Reminder Service System Speed Dial Timer B 4-31 4-34 4-37 4-41 4-42 Programming Special Characters A-1 Feature Codes B-1 Programming Codes C-1 Contents iii
Contents D Feature Name Display Abbreviations D-1 E System Specifics E-1 IG Index/Glossary IG-1 iv Contents
The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of fire, electric shock, and injury to you and damage to the equipment. ■ Read and understand all instructions.
Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners. Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone. To reduce the risk of electric shock, do not disassemble the telephone. There are no user-serviceable parts inside.
About This Book This book tells you how to use your console and its operator features. To understand and use the additional features available to you and your co-workers, see the MLX- 10D,™ MLX-28D,™ and MLX-20L™ Digital/ISDN Display Telephones User’s Guide. If you have questions about this book or need additional information, see your system manager. He or she is a co-worker who is responsible for managing the system.
About This Book Conventions Used The following typographic conventions are used in this book: ■ Buttons that you or your company program (“hand-labeled” buttons) are shown in bold italic type with initial capitals: Press Night Service. ■ Buttons that are programmed at the factory (imprinted buttons) are shown in bold Roman type with initial capitals: Press Transfer. ■ Information that appears on your display is shown in a type similar to that used in the display.
About This Book How to Comment on This Book We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054.
Understanding Your Equipment This chapter helps you identify and understand your console and the other equipment you use with it. A direct-line console (DLC) is a phone console setup for operators. Your DLC is one of the following digital/lSDN (MLX) phones: ■ MLX-28D™ ■ MLX-20L™ with or without a Direct Station Selector (DSS) with or without a DSS The DSS is a device that adds extension buttons, for onetouch dialing of co-workers’ extensions, or other inside and outside calling buttons to your console.
Understanding Your Equipment Identifying Your Equipment A DLC operates like other multiline phones. Outside lines are assigned to individual buttons (called line buttons). The lines assigned on the DLC also appear on other consoles or phones. Incoming lines can ring on any of the line buttons, and several calls can ring simultaneously. A DLC may have features only operators can use, and features offered on other multiline phones.
Understanding Your Equipment You can use a DLC with a headset, speakerphone, modem (a device for sending computer data over phone lines), fax machine, or answering machine. To use a modem, fax machine, or answering machine, your console must have special equipment. See your system manager for more information. Illustrations of the DLCS and headset follow. A list of terms that describe each piece of equipment follows each illustration. A separate illustration and description of the DSS is included.
Understanding Your Equipment MLX-28D with Direct Station Selector Button Labeling Cards Handset I Display Screen Direct Station Selector (DSS) Display Buttons Line Buttons (28) - Message Light Volume Control Dialpad Dedicated Feature Buttons (8) User Cards and Tray 1-4 MLX-28D with DSS
Understanding Your Equipment Desk Stand (not shown) An adjustable stand on the console and the DSS that allows a 20- or 30-degree viewing angle Button Labeling Cards Cards labeled with the number or feature assigned to each line button Dedicated Feature Buttons Eight imprinted buttons for the features used most often Feature for viewing the Feature screen and selecting features HFAI (Hands Free Answer on Intercom) for answering voiceannounced calls without the handset Mute for turning the speakerphone’s mi
Understanding Your Equipment MLX-20L with Direct Station Selector – Display Buttons Handset I Display Screen I Direct Station Selector (DSS) Button Labeling Cards (2) Line Buttons (20) 1 Message Light Volume Control Dialpad Dedicated Feature Buttons (8) User Cards and Tray 1-6 MLX-20L with DSS
Understanding Your Equipment Desk Stand (not shown) An adjustable stand on the console and the DSS that allows a 20- or 30-degree viewing angle Button Labeling Cards Cards labeled with the number or feature assigned to each line button Contrast Control (not shown) A sliding control at the top of the console used to brighten or dim the display screen Dedicated Feature Buttons Eight imprinted buttons for the features used most often Feature for viewing the Feature screen and selecting features HFAI (Hands Fr
Understanding Your Equipment Direct Station Selector Covers DSS Designation Cards DSS Buttons Fixed Message Status Button Fixed Page Buttons 1-8 Direct Station Selector
Understanding Your Equipment Covers Removable plastic covers to protect the designation cards. The top cover protects the 50 DSS button labels. The lower cover fits over the feature button labels. DSS Designation Cards Cards for labeling the extension or feature assigned to each button DSS Buttons 50 buttons used for one-touch dialing of co-workers’ extensions to make or transfer calls. DSS buttons are also used to page co-workers over speakerphones or loudspeaker systems and to park calls.
Understanding Your Equipment Operator’s Headsets StarSet II StarMate-E KS230080-L8 Supra StarMate-E KS23080-L8 Headset An ultralight earpiece and microphone that connects to the handset outlet on your console. 1-10 Operator’s Headsets Notes: Not all consoles allow you to use headset, handset, and speakerphone at the same time. Check with your system manager before trying to do this. ■ For information on headset features, see Chapter 4, "Using Features.
Understanding Your Equipment Line and DSS Buttons Your console’s line buttons and/or DSS buttons are already programmed and labeled for specific functions. Line Buttons The MLX-20L has 20 line buttons and the MLX-28D has 28 line buttons. These buttons are used to make and receive calls. They can also be programmed for one-step feature use. Two or more of your line buttons are either ICOM (Intercom) or SA (System Access) buttons. You cannot have both.
Understanding Your Equipment Line buttons can also be labeled with co-workers’ names and/or extensions and programmed as inside Auto Dial buttons to provide one-touch dialing of co-workers’ extensions. Operator feature buttons, used for operator-specific features your Company may select, are also programmed onto line buttons. These features are Night Service, Send/Remove Message, and Alarm. You can program any remaining unlabeled line buttons with additional features. See Chapter 4, “Using Features.
Understanding Your Equipment DSS Buttons Your DLC can have one or two DSSs attached to it. The DSS has 50 buttons arranged in 5 columns of 10 buttons. The DSS buttons are assigned numbers in consecutive order, starting with the button on the top left corner. Each button can have three numbers assigned to it. These numbers can be co-worker extension numbers for transferring or making inside calls.
Understanding Your Equipment ■ Page 3 is used to reach the third number on each DSS button and the third 50 extensions on the DSS. The fixed Message Status button is used (with Page buttons) to check the status of co-worker’s message lights. The following shows how DSS buttons maybe programmed.
Understanding Your Equipment Lights Your line buttons and DSS lights provide the visual cues you need to handle calls. You use the lights next to the line and DSS buttons differently, depending on the purpose of the button and the task. Line Button Lights Each line button has a red light and a green light next to it. These lights provide the following information. Light Meaning Steady red You are automatically connected to this line when you lift the handset.
Understanding Your Equipment DSS Button Lights Each DSS button has a red light next to it. This light provides the following important information. The Message Status light must be off when you check this information. Light off ■ Extensions Pool ■ Line ■ Group Page and Page All ■ Steady ■ Extensions Pool ■ Line ■ Group Page and Page All ■ 1-16 Lights Meaning This co-worker is not on the phone and is not using Do Not Disturb.
Understanding Your Equipment Light Meaning Fast Flashing ■ Extensions This co-worker is calling you. Slow Flashing ■ Extensions ■ Line A call you transferred to this extension is returning to you. A call is ringing on this line. Note: If an extension button has a dial-out code assigned to it, the button’s light is always off. Message Status Lights To alert a co-worker when they have a message, you and other operators can use Send/Remove Message to turn on a message light on the co-worker’s phone.
Your Display Telephone The Display Your console’s display: ■ provides calling information ■ acts as an alarm clock, timer, phone book, and message center ■ lists available features and prompts you as you program and use them If you have an MLX-20L console, you have a 7-line by 24-character display screen and 14 display buttons (4 imprinted buttons and 10 unlabeled buttons).
Your Display Telephone 7-Line Display Screen and Display Buttons Imprinted Display Buttons I Unlabeled Display Buttons Feature Button 7- Line Display Imprinted Display Buttons I Unlabeled Display Buttons 4 Imprinted Display Buttons Used to select specific display screens. The buttons are: Home, Menu, More, and Inspct (Inspect). 10 Unlabeled Display Buttons Used to select the corresponding features and options shown on each screen.
Your Display Telephone 2-Line Display Screen and Display Buttons 2-Line Display Unlabeled Display Buttons Imprinted Display Buttons Feature Button 4 Imprinted Display Buttons Used to select specific display screens. The buttons are: Home, Menu, More, and Inspct (Inspect). 4 Unlabeled Display Buttons Used to select the corresponding features and options on each screen. Feature Button Used to view the Feature screen and quickly select features you use often.
Your Display Telephone Because the imprinted and unlabeled display buttons function similarly on both consoles, the explanations are combined in this book. Separate explanations and illustrations are included as needed. Home Screen The Home screen is displayed when you’re not using your console’s features (shown in the following illustration for both consoles). The information on this screen changes when you receive or make a call and when you use features.
Your Display Telephone 7-Line Display Home Screen 1 2 3 4 5 6 7 Line 1 shows calling information. ■ When you’re not on the phone, line 1 is blank. However, if you’re using a Posted Message (to alert others with display phones), the message you selected appears as a reminder. For more on Posted Message, see Chapter 4.
Your Display Telephone If your company subscribes to AT&T’s INFO2 automatic number identification (ANI) service, the caller’s phone number is shown for outside calls. The availability of the caller identification information may be limited by localserving (caller’s) jurisdiction, availability, or central office equipment. To see who transferred a call to you, press More. ■ When you’re making a call, line 1 shows the number you’re dialing (on an inside call, the co-worker’s name shows).
Your Display Telephone Menu Screen The Menu screen (shown in the following illustrations for both consoles) lists features and functions you can use through your display. Feature names are sometimes abbreviated, especially on the 2-line display. For example, Alarm Clock (which appears on line 6 of the 7-line display) is shown as AlClk Clock on the 2-line display. For a listing of feature names as they appear on the display, see Appendix D.
Your Display Telephone 2-Line Display Menu Screen To adjust the brightness (contrast) on the 2-line screen, select Ctrst from the first Menu screen. Then select Down or Up to decrease or increase the contrast. (On an MLX-20L console, adjust the contrast with the sliding control on the top.) To see additional information (> symbol), press More. A screen similar to the one in the following illustration is shown.
Your Display Telephone Inspect Screen The Inspect screen (shown on the next page for both consoles) has three functions: to preview incoming calls If you’re on a call and another call comes in, press Inspct for information on the new caller. Line 1 of the Inspect screen shows the same calling information as the Home screen. For more information, see “Home Screen” earlier in this chapter.
Your Display Telephone 7-Line Display Inspect Screen 2-Line Display Inspect Screen I Home I Inspct I The Display 1-27
Your Display Telephone Feature Screen The Feature screen (shown in the following illustrations for both consoles) provides quick access to the features used most often. As you handle calls, the Feature screen can tell you which features are available to you. The features on this screen change depending on how you are using your console. Unlike the other display buttons, the Feature button is under the Volume button. To see the feature options available to you, press Feature.
Your Display Telephone 2-Line Display Feature Screen To select a feature, press the display button next to or below the feature name. As an example of information you may see on your feature screen, the following table lists calling conditions and results, and the corresponding features.
Your Display Telephone Your console Feature Displayed 7x24 Display 2x24 Display is on hook or has a dial tone on an inside line Last Number Dial Pickup Group Pickup Loudspeaker Page Account Code Entry Follow Me LastNumDial Pickup Grp Pickup Loudspkr Pg AccountCode Follow Me Last# PkupG Pckup LdsPg Acct has reached a busy extension Selective Callback Barge-In Leave Message Camp-On Cback Sel BargeIn MsgLeave CampOn CbckS Barge LvMsg Camp is ringing at an extension or connect.
Handling Calls This chapter explains how to ■ identify call types ■ answer calls ■ make calls ■ transfer calls ■ make conference calls Before you begin handling calls, you need a basic understanding of the features previewed on the next page.
Handling Calls Feature Preview Auto Dial allows you to program console line buttons for one-touch dialing. (DSS buttons also provide one-touch dialing.) Barge-In allows you to interrupt a co-worker’s call in an emergency or if you’re instructed to interrupt. Camp-On allows you to transfer a call to a busy extension and hold the call there (“camp-on”) for a preset time. When the co-worker’s extension is free, the waiting call rings.
Handling Calls Identifying Call Types Before you lift the handset, you can identify the call type by ■ listening for a distinctive ring or, for inside voice-announce calls, the caller’s voice ■ scanning ■ the lights on your console or DSS looking at your display The following table shows examples of the types of distinctive rings you hear and the information you see on your display and console when you receive calls.
Handling Calls You hear (Distinctive You see. . . Ring) . . . 2 rings Green flashing light next to line button Display shows… Call Type OUTSIDE outside 810 or CUSTOMER 810 The number 810 is the line number assigned by the system (not the phone number).
Handling Calls You hear (Distinctive You see. . . Ring) . . . 3 rings Green flashing light next to line button and slow flashing red light next to DSS button for extension you transferred a call to Display shows . . . Call Type Return X25 returning transfer or Return SUSAN X25 CampRet X23 returning Camp-On call or CampRet JOHN ParkRet 881 or ParkRet CUST returning parked call Note: If the person you transferred a call to is unavailable, the call returns to your console for further handling.
Handling Calls Answering Calls When you can identify call types, you’re ready to answer calls. If you plan to use a headset sure you have the correct headset for your console. If you have questions, see your system manager and Chapter 4, “Using Features.” ■ make sure your headset is set up correctly and you know how to receive calls through it. The steps you follow to handle calls through a headset are slightly different from the steps you follow to handle calls with the handset.
Handling Ca Is Making Calls Before making a call, look at your console’s line buttons. A steady red light means a free line. When you lift the handset, you are connected to a free line automatically. If you want to use a line other than the one with the red light, press the line button before you lift the handset. To Make Inside Voice-Announced Calls 1. Press ICOM Voice or SA Voice. 2. Lift handset, press Speaker, or use the headset. 3. Press DSS or Auto Dial for the extension, or dial extension.
Handling Calls To Make Outside Calls 1. If the red light next to the line or SA button you want to use is not on, press the button. 2. Lift handset, press Speaker, or use headset. 3. Dial phone number (include dial-out code, if necessary), or press programmed outside Auto Dial button. See Note. Note: To make calls, you can use the System Directory (if it is programmed), or if you have an MLX-20L console, you can use your Personal Directory.
Handling Calls Transferring Calls You can transfer calls to inside extensions and outside numbers. When a call you transferred to an extension goes unanswered, the call rings back at your console after a preset length of time (programmed by your company). Unanswered calls transferred to outside numbers do not ring back at your console. There are two basic ways to transfer calls: ■ You can call a co-worker to announce the transfer. ■ You can transfer the call unannounced.
Handling Calls ■ the number you are transferring the call to — if it’s an extension or outside number. See “To Transfer With OneTouch Transfer” and “To Transfer Without One-Touch Transfer” for inside transfers, and "To Transfer to Outside Numbers” for outside transfers. ■ the features you choose to handle unsuccessful transfers —if the co-worker receiving the transferred call is on another call or not in, you can use Camp-On, Barge-In, or Park and Paging.
Handling Calls With manual completion: 1. Check the light next to the DSS or Auto Dial button for the extension. ■ If the light is on, co-worker is unavailable. See Notes. ■ If the light is off, go to step 2. 2. Press the DSS or Auto Dial button for the extension. 3. For an unannounced transfer, hang up, press Speaker, or use the headset. The call is transferred. For an announced transfer, announce the call. If co-worker can take the call, hang up, press Speaker, or use ■ the headset.
Handling Calls To Transfer Without One-Touch Transfer 1. If your console has DSS or Auto Dial buttons, check the light next to the button for co-worker’s extension. ■ If the light is on, co-worker is unavailable. See Notes. ■ If the light is off, go to step 2. 2. Press Transfer. The call put on hold automatically (line shows fast flashing green light). 3. Dial co-worker’s extension, or press DSS or Auto Dial button. 4. For an unannounced transfer, hang up, press Speaker, or use the headset.
Handling Calls To Transfer to Outside Numbers Before you transfer calls to outside numbers, check with your system manager. Your communications system may have restrictions on outside transfers. 1. Press Transfer. The call is put on hold automatically (line with held call shows fast flashing green light). 2. Press an SA or line button to get an outside line. You hear dial tone. 3. If using an SA button, dial dial-out code or press DSS button with dial-out code. 4. Dial outside number.
Handling Calls Handling Unsuccessful Transfers Unsuccessful transfers result when the extension you’re calling is busy or unanswered. The call returns to your console for further handling. You can take a message from the caller and use Send/ Remove Message to turn on your co-worker’s message light.
Handling Calls Making Conference Calls Use the Conf button on your console to connect up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own. Anyone who shares a line with you can join the conference on that line and is counted as one of the five participants. You can consult privately with each participant before adding him or her to the conference.
Handling Calls To Set Up a Conference 1. Make a call to the first outside number or extension. 2. Press Conf after the person answers. The green light next to the line button flashes, signaling that the call is on hold for the conference; the display prompts you to add another person. 3. If the next call is inside, press an ICOM or SA button. If it’s outside, press an SA or line button. 4. Make call to the next outside number or extension. 5.
Feature Finder This chapter helps you find and use features for these operator tasks: ■ Handling Console Basics ■ Answering ■ and Transferring Calls Making Calls For information on the standard features you and your co-workers can use, see the MLX-10D,™ MLX-28D,™ and MLX-20L™ Digital/ISDN Display Telephones User’s Guide. Chapter 4 lists features alphabetically with descriptions and step-by-step instructions for programming and use.
Feature Finder Handling Console Basics If you want to . . .
Feature Finder Answering and Transferring Calls If you want to . . .
Feature Finder Making Calls If you want to . . . See Enter account codes when making an outside call.
Using Features As a system operator you use many features to help you handle calls. These features are listed alphabetically with instructions for when and how to use them. You or your system manager maybe responsible for programming buttons on your phone. However, some buttons can be programmed only by your system manager.
Using Features There are three ways to use features: ■ Select the feature from your display. Several features are available from your display. Some features are offered on the Menu screen and others on the Feature screen. Features you choose by using the display, such as Account Code, are shown in this special type. To use a feature from the display: ■ Press the imprinted Feature or Menu display button. ■ If the feature name you need is not shown, press More.
Using Features ■ Press a button programmed with a feature. Some features can be programmed onto a line button for onetouch use or to turn features on and off. Your console may already have features such as Night Service programmed onto a button. You can program any unlabeled line buttons with additional features. When a feature is programmed on a button, just press that button to use the feature.
Using Features To Program Features By Using the Display 1. Label button to be programmed with the feature name. 2. Press Menu to begin programming. 3. Select Ext Program[Prog]. On MLX-28D consoles, press More. 4. Select Start. 5. Press button you labeled. 6. Select ListFeature[List]. 7. Press button next to or below feature you want to program. If this feature is not displayed, press More, or select FindF e a t u r e[Find] and select a letter range with first letter of feature you want to program. 8.
Using Features Use the following table to find each feature by page number. The letter F means you can choose that feature from the Feature screen. The letter M means you can choose that tells you feature from the Menu screen. The check mark whether you must have a programmed line button for that feature. For information on additional features you can use, see the MLX-10D,™ MLX-28D,™ and MLX-20L™ Digital/ISDN Display Telephones User’s Guide.
Using Features Feature Account Code Entry Alarm Alarm Clock Auto Dial Barge-In Camp-On Extension Status Headset Features ■ Headset Auto Answer ■ Headset/Handset Mute ■ Headset Hang Up ■ Headset Status Messaging ■ Leave Message ■ Send/Remove Message ■ Posted Message Night Service Paging ■ Speakerphone Paging ■ Loudspeaker Paging Park Reminder Service ■ Missed Reminder ■ Reminder Set ■ Reminder Cancel System Speed Dial Timer 4-6 Using Features Display Console F M F F F M F F M Programmed Line Button
Using Features Account Code Entry Account codes help your company track phone use to bill clients, and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls, if your system is programmed for both. If your system has this feature, it is programmed as either required or optional: Required. You must enter an account code before making an outside call. You can enter an account code for an incoming call. Optional.
Using Features To Program an Account Code Entry Button 1. Label button to be programmed as Account Code. 2. Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. 5. 6. 7. Select Start. Press button you labeled Account Code. Select ListFeature[List]. Select AccountCode[Acct]. If this feature is not displayed, use FindFeature[Find] or press More. 8. Press Home. To Enter an Account Code Before a Call 1.
Using Features To Enter or Change Account Codes During a Call 1. Press programmed Account Code button, or press Feature and select AccountCode[Acct]. 2. Dial account code followed by #. Notes: ■ If you make an error, you can correct the code by using the instructions above. ■ You can also use Account Code Entry by dialing a feature code instead of pressing a programmed button or selecting it from the display.
Using Features Alarm If something is wrong with the system, the red light next to your Alarm button goes on. Report the alarm immediately. The red light stays on until the problem is cleared by your system manager, an AT&T representative, or an authorized dealer.
Using Features Alarm Clock You can use your console as an alarm clock, and set it to beep at a particular time to remind you of a meeting, appointment, or other important event. Your phone beeps every day at the same time until you cancel the alarm. Alarm Clock is available from your display’s Menu screen. To Set the Alarm 1. Press Menu. 2 Select AlarmClock[AlClk]. The display shows the alarm status (On/Off) and the time set. 3 Dial 4-digit time from 1159 to 1200.
Using Features Auto Dial Auto Dial offers one-touch dialing and can be programmed for ■ inside numbers, including co-workers’ extensions, Park zone extensions, calling group extensions, or speakerphone paging group extensions. ■ outside numbers ■ account codes The green light next to an Auto Dial button programmed with a co-worker’s extension goes on when your co-worker is on the phone or using Do Not Disturb.
Using Features To Program Auto Dial Buttons 1. Label button to be programmed with person’s name or other identifier. 2. Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. 5. 6. 7. Select Start. Press button you labeled. Select ListFeature[List]. Select Auto Dial[AutoD]. If this feature is not displayed, use FindFeature[Find] or press More. 8. Select Inside[In] or Outside[Out]. 9. Select Enter. 10.
Using Features Barge-In If a co-worker is on the phone or using Do Not Disturb, use Barge-In to reach him or her in an emergency or if you have special instructions to interrupt. When your co-worker’s extension is busy, Barge-in connects you to the call; if your co-worker is using Do Not Disturbj the phone rings.
Using Features Camp-On Use Camp-On to transfer a call to a busy inside phone and put the call on hold for a preset length of time (for example, 90 seconds). The person you transferred the call to hears a tone, signaling there’s another call waiting. If the call remains unanswered, it returns to you for further handling and you hear three rings. You can use Camp-On with either a programmed line button or a feature code, or by selecting it from the Feature screen. To Program a Camp-On Button 1.
Using Features To Use Camp-On with One-Touch Transfer with Manual Completion 1. While active on a call, press DSS or Auto Dial button for the extension. 2. Press Feature and select CampOn[Camp] or dial 57, or press programmed Camp-On button. 3. Hang up, press Speaker, or use the headset. Note: See “To Use Camp-On with Manual Dial” if your system is programmed for One-Touch Transfer with automatic completion.
Using Features Extension Status Extension Status lets you monitor the status of phones connected to your console. In some companies, Extension Status is used with calling groups to monitor the availability of agents; or, in a business with housekeeping or health care services, it might be used to monitor the status of rooms. You can change status either at the console or at the extension, using either programmed line buttons or feature codes, but you can monitor status only from a console.
Using Features To Program Extension Status Buttons 1. Label buttons to be programmed as ES Off ■ E S 1 ■ E S 2 ■ 2. Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. Select Start. 5. Press one of the buttons to be programmed. 6. Select ListFeature[List]. 7. Select Operator ES[OpES]. 8. Select ES1, ES2, or ESOff. 9. Select Enter. 10. Repeat steps 5-9 for additional buttons you want to program. 11. Press Home.
Using Features To Change Extension Status from Your Console 1. Press programmed ES Off, ES1, or ES2 button or press Feature and dial 760 for ES Off, 761 for ES1, or 762 for ES2. 2. Press DSS or Auto Dial button for the extension, you want to change. Light next to ES button goes off. Note: You can change to ES Off only from a DLC that has been programmed with this capability. Status cannot be changed to ES Off from the extension, except in calling groups.
Using Features Headset Features If you want to use a headset, you need two feature buttons programmed on your console: Headset Status, to turn the headset on and off, and Headset Hang Up, to disconnect calls. You do not need to program a Headset Status button unless you are going to use both the headset and the handset. You can program Headset Status but the Headset Hang Up button must be programmed by your system manager.
Using Features To Program Headset Feature Buttons 1. Label buttons to be programmed as Headset Status, Headset Auto Answer, or Headset/Handset Mute. 2. Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. 5. 6. 7. Select Start. Press button you labeled. Select ListFeature[List]. Select Hdset. If this feature is not displayed, use FindFeature[Find] or press More. 8.
Using Features Notes: ■ Automatic call delivery cannot be activated during a call. You must complete the call before pressing the Headset Auto Answer button. ■ If you are using Headset Auto Answer and you share a line with other operators, use Privacy to prevent other operators from answering the same calls. ■ To delete Headset Status from a programmed line button, you must first switch to the handset. To Turn off the Headset You can turn off the headset during a call by using ■ Headset/Handset Mute.
Using Features Messaging When co-worker’s can’t be reached, you can use either Leave Message or Send/Remove Message to notify them they have a message waiting. Use Leave Message by choosing it from your display; use Send/Remove Message by pressing a programmed Send/Remove Message button or dialing a feature code. Use Posted Message to let co-workers with display phones know when you’re unavailable. Co-workers can also leave messages on your display.
Using Features To Use Leave Message When a call is unanswered or busy (you are listening to ringing or busy tone): 1. Press Feature. 2. Select MsgLeave[LvMsg]. If this feature is not displayed, press More. 3. Read status of message on display if message was delivered. ■ Message Sent To… ■ Message Box Full if co-worker’s message box is full. ■ Cannot Send Message if message was not delivered for any other reason.
Using Features If your DSS is set up with additional extensions (pages) on each DSS button, you must press the appropriate Page button to see the message status of these extensions. You cannot check the status of your co-worker’s message light without a DSS or Auto Dial button for that person. To Program a Send/Remove Message Button 1. Label button to be programmed as Send/Remove Message. 2. Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. Select Start. 5.
Using Features To Use Send/Remove Message with a DSS 1. Press Message Status button. The green light next to the button goes on. 2. Check red light next to DSS button for the extension. If red light is on, co-worker has an operator message. If red light is off coworker does not have an operator message. To leave message light unaffected and return to call handling, press Message Status button.
Using Features Posted Message Use Posted Message to let co-workers with display phones know when you’re unavailable. When a co-worker calls your extension, the Posted Message you’ve chosen appears on his or her display. Co-workers can also post messages from their phones—when you dial their extensions, the message shows on your display. You can post 1 of 20 programmed messages.
Using Features To Post a Message 1. Press Menu. 2. Select Posted Msg[Post]. 3. Select message you want to post. If message you want is not shown, press More. (Select Next or Prev on MDL-28D console.) 4. Select Post. Message will appear on caller’s display phone when your console is not answered. 5. Press Home. To Cancel a Posted Message 1. Press Menu. 2. Select Posted Msg[Post]. 3. Select Cancel [Cancl]. 4. Press Home.
Using Features Night Service Night Service is used to cover phones after business hours by sending incoming calls to a specific phone, such as the security office, or by having them ring a night bell or other alert. Also, to prevent unauthorized after-hours use of phones, Night Service can be setup so that you have to enter a password to make an outside call. Night Service can be programmed to automatically turn on and off at preset times.
Using Features To Program a Night Service Button 1. Label button to be programmed as Night Service. 2. Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. 5. 6. 7. Select Start. Press button you labeled Night Service. Select ListFeature[List]. Select Night Srvc[Night]. If this feature is not displayed, use FindFeature[Find] or press More. 8. Press Home. To Use Night Service 1. Press Night Service button.
Using Features Paging Paging is using your console to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if one is available. ■ Speakerphone Paging is heard on all speakerphones in the system or, if programmed that way, by selected groups such as departments or work areas. Extension numbers can be assigned for paging all speakerphones (Page All) or for paging just the speakerphones in certain groups (Group Page).
Using Features To Program Speakerphone Paging Buttons 1. Label button you want to program with Group Page-(name) or Page All. 2. Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. Select Start. 5. Press button you labeled Group Page-(name) or Page All. 6. Select ListFeature[List]. 7. Select Group Page[GrpPg]. If this feature is not displayed, use FindFeature[Find] or press More. 8. Dial Group Page extension or Page All extension, then select Enter. 9. Press Home.
Using Features To Use Loudspeaker Paging from the Display 1. 2. 3. 4. 5. 6. Press ICOM or SA button. Lift handset. See Notes. Press Feature. Select Loudspkr Pg[LdsPg]. Dial the code for the page zone (if necessary). See Notes. Make announcement. Notes: ■ Using the speakerphone can create a feedback tone. ■ If the loudspeaker system has more than one zone, you will hear a beep or dial tone after selecting Loudspeaker Page.
Using Features Park When transferring a call, you may find that your co-worker can’t be located. Use Park to hold the call and use Paging to announce the call over your co-worker’s speakerphone or over the building’s loudspeaker system. (For more information, see Paging earlier in this chapter.) When you park a call, you put it on hold so it can be answered from any phone in the system. Calls can be parked at your extension or at a specific Park zone.
Using Features To Program a Park Button or Park Zone Button 1. Label line button to be programmed as Park or Park-(zone). 2 Press Menu. 3 Select Ext Program[Prog]. If this feature is not displayed, press More. 4 5 6. 7. Select Start. Press button you labeled Park or Park-(zone). Select ListFeature[List]. Select Park or select Park Zone [PrkZn] and dial Park zone extension. If this feature is not displayed, use FindFeature[Find] or press More. 8. Press Home.
Using Features To Use Park and Paging 1. Park the call. To park the call at your extension: ■ press programmed Park button, or ■ press Transfer, dial your extension, and press Transfer again, or ■ press Feature and select Park. To park the call at a Park zone: ■ press programmed Park-(zone) button, or ■ press Transfer, dial Park Zone extension, and press Transfer again, or ■ press DSS button for the Park zone. If manual completion is programmed, hang up. 2. Set up page.
Using Features Reminder Service Use Reminder Service to automatically place calls to phones in the system at preset times—for example, to remind co-workers of meetings or appointments or to provide guests in hotels and motels with a wake-up call. Your co-workers can set and cancel their own reminders or you can set and cancel reminders for them. You can set a reminder to ring several phones at the same time. When you set a reminder, a call is placed to the phone at the preset time.
Using Features To clear a Missed Reminder message, press the programmed Reminder Cancel button or dial the feature code. You cannot set or cancel a reminder when the Missed Reminder light is steady. System time must be set before Reminder Service can be activiated. ■ System may be prgrammed to cancel all outstanding reminders at a preset time every day. ■ To Program Reminder Service Buttons 1. Label button to be programmed as Reminder Set, Reminder Cancel, or Missed Reminder. 2. Press Menu. 3.
Using Features To Set a Reminder 1. Press Reminder Set button or press Feature and dial 81. 2. Press DSS or Auto Dial button for the extension, or dial the extension. 3. Dial a 4-digit time from 0100 to 1259. 4. Dial 2 (A) for AM or 7 (P) for PM. The light goes on next to the Reminder Set button. 5. Repeat steps 2-4 for each additional phone. 6. Hang up, press Speaker, use headset, or press Reminder Set button. To Read Reminder Messages on the Display Console 1.
Using Features To Cancel Set and Answered Reminders 1. Press Reminder Cancel button or press Feature and dial *81. 2. Press DSS or Auto Dial button for the extension or dial the extension. To Clear a Missed Reminder 1. Press Missed Reminder button. Display shows time of missed call along with name or extension. 2. Press programmed Reminder Cancel button, or press Feature and dial *81. 3. To see next missed reminder, press Feature and dial *28. 4.
Using Features System Speed Dial Three-digit System Speed Dial codes can be assigned to outside numbers you and your co-workers call often. Use these codes to quickly dial outside numbers. Record your codes on the System Speed Dial card in the card tray under your phone. You can also program line buttons with System Speed Dial codes; just press the buttons to dial the codes. Must be programmed system-wide. ■ Must have codes and numbers from system manager. ■ To Program System Speed Dial Buttons 1. 2. 3.
Using Features Timer Your console has a built-in timer to time calls, meetings, or breaks. When activated, the timer appears at the top of the display next to the date and starts counting. It counts to 59 minutes and 59 seconds, then resets to zero and continues counting. To Turn Timer On 1. Press Menu. 2. Select Timer. If this feature is not displayed, press More. The display returns to the Home screen, and the timer starts counting automatically. To Turn Timer Off 1. Press Menu. 2. Select Timer.
Programming Special Characters When you program Auto Dial buttons or Personal Directory listings, you are storing a sequence of numbers to be dialed automatically. Some sequences need special characters—for example, press # # to signal the end of a dialing sequence, or press Hold to insert pauses after a dial-out code. The chart beginning on the next page provides a description of special characters. Ask your system manager which special characters are needed and when to use them.
Programming Special Characters Press You See Drop s For Stop Description Inserts a Stop within a sequence of automatically dialed numbers. For example, if you enter a credit card number, authorization code, or password that needs a response from the system, you insert a Stop to allow time for a response and then enter the next numbers in the sequence. Or, an outside Auto Dial button might be programmed with a password, then a Stop, folIowed by a phone number.
Programming Special Characters Press Conf Hold ## You see f P ## For Description Flash Sends a switchhook flash needed for some custom calling features. The flash must be the first entry in the sequence of programmed numbers. Inserts a brief pause (1.5 seconds) to allow a computer to respond after a set of numbers has been dialed. For example, press Hold between programming a long-distance phone number and a calling card number. You can insert as many pauses as needed.
Feature Codes Feature codes are used-to activate features that are not programmed on line buttons. To use a feature code, press the dedicated Feature button (in the same group as the red Hold button), then dial the code for the feature you want to use. Not all features can be activated by a code. Some features, like Do Not Disturb, require programming onto a line button so the light next to the button can provide a visual reminder when the feature is in effect.
Feature Codes Feature Account Code Entry Call Waiting—pickup † Callback—Selective Camp-On Extension Status Off (Operator) Extension Status 1 Extension Status 1 (Operator) Extension Status 2 Extension Status 2 (Operator) Follow Me Forward Forward and Follow Me cancel all † cancel one † cancel from your phone Last Number Dial Messaging cancel message † delete message Leave Message next message Send/Remove Message Code 82 + code 87 55 57 760 + DSS 45 761 + DSS 44 762+ DSS 34 + extension 33 + extension or pho
Feature Codes Feature Paging Loudspeaker Paging Personal Speed Dial† Pickup group inside outside Privacy off on Recall Reminder Service cancel reminder set reminder System Speed Dial Code 9 + line + zone code (01–24) 88 9 + extension 9 + line * 31 31 775 * 81 + extension 81 + ext. + time+A or P code (600-729) † Feature must be activated with a feature code. Feature is explained in this guide.
Programming Codes Use the programming codes in this appendix to program features onto unlabeled line buttons for one-touch feature use or to turn features on and off. You can use any unlabeled line button to program features. See Chapter 4 for instructions on programming features. You can program features using the console display or with the programming codes that follow. The following list includes programmable features you and coworkers can use. The features explained in this book are checked .
Programming Codes Feature Account Code Entry Auto Dial inside‡ outside‡ Callback Automatic callback Off† Automatic callback on† Selective callback Call Waiting Off† on† Camp-On Code * 82 * 22+ extension * 21+ number ** 12 * 12 * 55 ** 11 * 11 * 57 Feature must be programmed on line button. Feature is explained in this guide. Denotes features that setup how your phone works; a programmed button is not needed to use them.
Programming Codes Code Feature Coverage Group Coverage ‡ inside and outside † off ‡ outside only † primary Individual Coverage ‡ secondary Individual Coverage‡ Do Not Disturb ‡ Extension Status Off (Operator) Extension Status 1 Extension Status 1 (Operator) Extension Status 2 Extension Status 2 (Operator) Forward Headset Features Headset Auto Answer‡ Headset/Handset Mute‡ Headset Status‡ Last Number Dial * 42 + group * 48 * 49 ** 4 8 * 40+ extension * 41 + extension * 47 * 760 * 45 * 761 * 44 * 762 * 33
Programming Codes Feature Messaging Leave Message Posted Message Send/Remove Message Night Service ‡ Notify Notify Receive ‡ Notify Send ‡ Paging Group Paging Park Park Park zone Personalized Ring † Personal Speed Dial Pickup general group inside† outside† Privacy Recall Code * 25 * 751 * 38 * 39 * 758 + extension * 757 + extension * 22 + group ext. * 86 * 22 + zone * 32 + ring (1-8) # + (01-24)+ * 21 + number *9 * 88 * 9 + extension * 9 + line * 31 * 775 Feature must be programmed on line button.
Programming Codes Feature Reminder Service cancel reminder missed reminder ‡ set reminder Ringing Options Abbreviated Ring off† Abbreviated Ring on† delayed all Iines† delayed one Iine† immediate all Iines† immediate one Iine† no ring all Iines† no ring one Iine† Saved Number Dial‡ Signaling‡ System Speed Dial button Voice Announce Off† on† Code ** 8 1 * 752 * 81 * 342 * 341 * 346 * 36 * 347 * 37 * 345 * 35 * 85 * 23 + extension * 24 + code ** 1 0 * 10 Feature must be programmed on line button.
Your phone’s display simplifies programming by guiding you through the steps to program a feature. In addition, some features can be used from the Feature or Menu screens. Feature names that do not fit into the character limits of the display screen are abbreviated. This appendix lists the features that you can use on your console. For more on features, see the MLX-10D,™ MLX-28D,™ and MLX-20L™ Digital/lSDN Display Telephones User’s Guide.
Feature Name Display Abbreviations Feature Name F Account Code Entry Alarm M Alarm Clock Auto Dial inside outside F Barge-In Callback Automatic Callback F Selective Callback Call Waiting F Camp-On Conference M Contrast Coverage Group inside off primary Individual secondary Individual M Directory M Extension M Personal M System Do Not Disturb Abbreviation 2-Line 7-Line Display Display Account Code Alarm Alarm Clock Auto Dial Inside Outside Barge In Acct Alarm AlClk Auto D In out Barge Cback Auto Cback Se
Feature Name Display Abbreviations Abbreviation 2-Line 7-Line Display Display Feature Name F F M F M M M M Drop Extension Status Extension Status Off Extension Status 1 Extension Status 2 Follow Me Forward Headset Auto Answer Hang Up Mute Status Last Number Dial Messaging delete message Leave Message next message Posted Message retrieve message return call Send/Remove Message Night Service Notify Notify Receive Notify Send Drop ES ES Off ES1 ES2 FlwMe Forwd Hdset Auto Drop ES Status ES Off ES1 ES2 Fo
Feature Name Display Abbreviations Feature Name F F F F Paging Group Page Loudspeaker Page Park Personalized Ring Pickup general group inside (extension) outside (line) Privacy Reminder Service Cancel Missed Set Ringing Options all lines one line delayed ring immediate ring no ring Abbreviated Ring Saved Number Dial Abbreviation 2-Line 7-Line Display Display Group Page Loudspkr Pg Park PersonalRng Pickup General Pickup Grp Extension Line Privacy Reminder Cancel Missed Set RingOptions All Lines One Line
Feature Name Display Abbreviations, Abbreviation 2-Line 7-Line Display Display Feature Name Signaling System Speed Dial M Timer Transfer Voice Announce Signal SysSpeedDl Timer Transfer Voice Annce Signl Spd Dl Timer Trans Voice Feature Name Display Abbreviations D-5
System Specifics Use the following list to verify that you have the codes and special instructions you need to use the console features. If several operators will use the same console, your system manager should complete this list.
System Specifics Account Code Entry ❑ No ❑ Yes, codes One-Touch Transfer ❑ No ❑ Yes ❑ Required ❑ Optional Calling Groups ❑ No ❑ Yes DSS extensions Automatic Completion ❑ No ❑ Yes Park ❑ No ❑ Yes, codes Shift 1 range____to____ Shift 2 range____to____ Shift 3 range____to____ Extension Status ❑ No ❑ Yes Loudspeaker Paging ❑ No ❑ Yes, code Night Service ❑ No ❑ Yes Automatic On/Off ❑ No ❑ Yes Password ❑ No ❑ Yes, Operator Alarm ❑ No ❑ Yes, report to E-2 System Specifics Posted Message ❑ No ❑ Yes Reminder
Index/Glossary account code A code used by your company to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. 4-7 , 4-8 , 4-9 Account Code Entry A feature you use to enter account codes. 4-7 Alarm button A button with a light that goes on to signal something is wrong with the system. 4-10 Alarm Clock A feature you use to set a display phone to signal (beep) at a certain time to remind you of an appointment or meeting.
Index/Glossary automatic completion See One-Touch Transfer. Barge-In A feature you use to reach a co-worker who is on the phone or using Do Not Disturb. 2-2 , 4-14 Camp-On A feature you use to hold a transferred call at a busy extension and put the call through automatically when the extension is free. 2-2 , 4-15 , 4-16 Conf button A button you press to set up a conference call. 1-5 , 1-7 , 2-15 Conference A feature you use to set up a single call with up to four other people.
Index/Glossary D dedicated feature buttons The imprinted feature buttons on your console, for example, Transfer and Hold. 1-4 , 1-5, 1-6, 1-7 desk stand An adjustable stand on the phone and the DSS that allows a 20 or 30 degree viewing angle. 1-5, 1-7 dial-out code A code (usually a 9) you must dial when using an SA (System Access) button to make an outside call. 1-11, 1-13 dialpad The numbered buttons and the asterisk ( * ) and pound sign (#) on your console.
Index/Glossary direct station selector (DSS) buttons The buttons you use to place calls to extensions and check their status. 1-8, 1-9, 1-14, 1-15, 1-16, 1-17 DSS designation cards Cards for labeling the extensions and features assigned to each button. 1-8, 1-9 display screen The area on your console where you view instructions for using features and programming the phone.
Index/Glossary F fax machine Equipment that can be connected to a console to produce an exact likeness of a document and send it instantaneously to similar equipment at another location. 1-3 Feature button An imprinted button that you press to use features via their feature code and to display the Feature screen. 1-19, 1-20, 4-2, 4-4 feature code A 1-, 2-, or 3-digit code you dial to use features. 4-2, B-1 Feature Finder A table in this book that helps you find features by function instead of by name.
Index/Glossary G Group Page See Paging. handset The hand-held part of the console that you pick up, talk into, and listen from. A handset is also called a “receiver.” 1-5, 1-7 headset An ultralight earpiece and microphone for hands-free phone use. 1-10, 4-20 Headset Auto Answer A feature you use to send calls to the headset automatically.
Index/Glossary HFAI button (Hands Free Answer on Intercom.) A button you press to set up your console so you can answer voice-announced calls without picking up the handset. 1-5, 1-7 Hold button A button you use to put a call on hold. 1-5, 1-7 Home button A button you use to display the Home screen. 1-21 Home screen The “home base” of your display screen, which displays call information, the time and date, and shows when a feature is in use.
Index/Glossary Inspct button A button you press to display the Inspect screen. 1-26 Inspect screen The display screen you use to preview incoming calls and see what features are programmed on your line buttons. 1-26, 1-27 L Leave Message A Messaging feature you use to leave messages for co-workers with display or non-display phones. 4-23, 4-24 line buttons The rows of buttons above and/or to the right of the dialpad, which you or your company can program with lines or features.
Index/Glossary Menu screen A screen that shows a list of features and functions that you can use only via your display. 1-24, 1-25 Message light A light that goes on when you have a fax or a voice-mail message. The message light also goes on when you have a message from a co-worker on your display. 4-23, 4-24, 4-25 Messaging A feature you use to turn co-worker’s message lights on and off and to send and cancel display messages to co-workers.
Index/Glossary N Night Service A feature programmed by your company to provide coverage for calls received after business hours. 4-29 One-Touch Transfer A feature you use to put a call on hold and transfer it to an extension. 2-9 One-Touch Transfer with automatic completion — A feature you use to automatically transfer a call to an inside phone by pressing an Auto Dial button or a DSS button.
Index/Glossary P Page All button See Paging. Paging A feature you use to broadcast announcements through your co-workers’ speakerphones or over a loudspeaker system. 2-2, 4-31 Loudpeaker Paging — A feature you use to broadcast announcements over a loudspeaker system. 4-31, 4-33 Speakerphone Paging — A feature you use to broadcast announcements through your co-workers’ speakerphones.
Index/Glossary programming code A 1-,2-, or 3-digit code, preceded by an asterisk ( * ), that you use to program features on your console. 4-3, C-1 R Reminder Cancel button A programmed button you press to cancel previously set reminder times. 4-37, 4-38, 4-40 Reminder Service A feature you can set to automatically ring your console or coworkers’ phones at specific times. 4-37, 4-38 Reminder Set button A programmed button you press to set reminder times.
Index/Glossary Send/Remove Message An operator feature you use to turn co-workers’ Message lights on to notify them of messages to be picked up from the system operator and to send and cancel display messages. 2-2, 4-24, 4-25, 4-26 Speaker button A button you press to talk on a call without lifting the handset. 1-5, 1-7 speakerphone A part of your console that allows you to make and receive calls without using the handset. 1-5, 1-7 Speakerphone Paging See Paging.
Index/Glossary Transfer A feature you use to send calls to inside and outside phones. 2-9 Transfer button A button you press to transfer calls to other phones. 1-5, 1-7 user cards Instruction cards stored in the card tray under your console. 1-5, 1-7 Volume control A button for controlling the volume of your console’s ring, handset, headset, and speakerphone.
