Instruction manual

MERLIN LEGEND Communications System Release 5.0
System Planning
555-650-112
Issue 1
June 1997
Before You Begin
Page 1-6Requirements for Supporting CTI Applications
1
2. Professional Services Preliminary Survey
■ Preliminary Survey will be available from the NTM Techni-Fax
1-888-297-4700 prompt 8, or from Professional Services Front End
at one of the following numbers.
— Sales Support 1-800-776-4352
— Customer Support 1-800-334-1096
■ Completed by the A. E. and Customer.
■ NTM assists the A. E. with any questions that arise from the
Preliminary Survey.
3. The completed Preliminary Survey along with a Doss Order Number must
be returned to the Professional Services Front End 1-800-776-4352.
■ A professional services consultant will be assigned.
■ Implementation date will be established
■ Professional services consultant will complete the Statement of
Work with the customer. Customer sign-off of SOW will be required.
4. Statement of Work (SOW) - (See Professional Services Offer Definition)
■ Defines all duties performed by Professional Services Consultant.
■ Defines customer expectations.
■ Defines customer responsibilities.
■ A signed SOW will be sent back to account team to be included in
customer contract package.
5. Implementation Considerations for Professional Services
■ Professional Services requires a six-week interval. - early
coordination will be required to enable a smooth implementation.
■ If Professional Services does not receive notification of cancellation
ten (10) business days prior to the professional services
engagement, a cancellation charge of 50% of the planned billed
hours will be billed to the branch. This cancellation could be as a
result of “customer not ready” or a problem with the switch
implementation.