Instruction manual

Preparation
Use the information in Table 1-3 to interpret and analyze the results of the
Employee Communication Survey.
Table 1-3 Employee Communication Survey — Sample Analysis
1. Types of lines used Indicates toll calling habits. In most cases, assigning a button for each line is
not necessary.
2. Calls covered by someone
Suggests that this employee should be assigned as a sender in either
else (sender) Individual or Group Coverage arrangement, particularly if calls are covered
by someone other than the operator.
3. Cover someone else’s calls
Suggests assignment as a receiver in either Individual or Group Coverage
(receiver)
arrangements.
4. Share incoming calls
Identifies calling group needs.
5. Frequency of use
Identifies heavy and light telephone users. Heavy users may benefit from
additional line buttons.
6. Data needs
Identifies existing and potential data terminal and personal computer users.
See the Data Guide.
7. Use of account codes
Identifies current account codes used for charge-back of calls.
8. Frequency of transfers
Suggests the need for one-touch transfer.
9. Frequently dialed numbers
Identifies useful numbers for the System Speed Dial list.
10. Picking up calls Identifies need for a pickup group.
11. Sharing lines/telephone
Identifies common personal line appearances.
numbers
1-10 Telephone User Survey