Instruction manual

Preparation
Name Room
Extension
Name of work group (Sales, Customer Service)
Please answer each question below.
1.
2.
3.
outside lines?
4.
5.
Do
❑
❑
❑
❑
Are
❑
❑
you regularly use any of the
WATS
FX (foreign exchange)
Tie
None of the above or don’t
following
know
(Check any that apply)
your phone calls covered when you’re away from your desk?
No
Yes By whom?
Do you cover phone calls for co-workers when they are away from their desks?
❑
❑
Do
❑
❑
No
Yes
For whom?
Which of those people should have a button on your phone used
exclusively for his or her calls?
When you are unable to cover calls, it is done by
you share the incoming call workload with others?
No
Yes
With whom?
Would you say your
❑ Heavy
❑ Average
❑ Light
phone use is
Figure 1-2 Employee Communication Survey Form
1-8 Telephone User Survey