Instruction manual

Features
Redirect Calls to Unassigned Extension Numbers
Planning Form Instructions
Under the "Calls to Unassigned Extensions" heading on Form 6f, do one of
the following:
■
Check "Primary Operator" to keep the factory setting.
■
To change from the factory-set redirect to the primary operator:
■
Check "Another Extension" to redirect calls to another telephone. Write
the extension number in the space provided. (Refer to
Form 2a).
■
Check "Calling Group" to redirect calls to a calling group. Write the
calling group extension number in the space provided. (Refer to
Form 6e).
Allowed Lists
The factory setting for calls made to unassigned extension numbers by Remote
Access users on dial-in tie trunks is that the calls are redirected to the primary
operator.
You can change the setting so that calls are redirected to another extension
number or a calling group
Use these instructions only if call restrictions are assigned to any
telephones.
An Allowed List is a list of telephone numbers that a restricted telephone can
dial. For example, if a telephone is restricted from making toll calls, an Allowed
List permits the user to call specific area codes and/or exchanges. Or, if a
telephone is restricted from making any outgoing calls, you can design an
Allowed List that permits calls to specific local or toll numbers, suchas911.
You can design up to eight lists, each with a maximum of 10 numbers. Each
number can have up to six digits—for example, an area code followed by an
exchange. You can include a leading 1, which the system doesn’t count as one
of the six digits, if a toll prefix is required. Once you have designed the lists,
decide which restricted telephones have access to the list. Each restricted
telephone can have access to one to eight lists.
If FX (foreign exchange) lines or tie trunks are connected to the system, you can
allow people with restricted telephones to dial numbers to the area code for the
FX line or tie trunk if you enter the exchange in the Allowed List. For example, if
you have an Albuquerque FX line (to the 345 exchange in the 505 area code),
record "345" as the Allowed List entry, not "505345”.
As you design each list, consider which numbers need to be called by specific
groups of restricted users. Suppose you had customer service representatives
with toll restricted telephones in Colorado who need to speak with customers in
New Mexico (area code 505) and Arizona (area code 602). You would design a
list with area codes 505 and 602 and assign the customer service
representatives access to that list.
4-26 System Features