Instruction manual

Callers Getting Incorrect Response from Voice Mail
What to do: If convenient, check that the power light on the voice mail system
unit is on. Also, try placing a call to other extensions to see whether the calls go
to voice mail.
■
If the voice mail system power light is off and/or it does not work for other
extensions, then the voice mail system is not working. Check its
documentation; or, if it is an AT&T voice mail system, call the AT&T
Helpline at 1 800 628-2888.
■ If the power light is on and voice mail works for other extensions, call the
AT&T Helpline at 1 800 628-2888.
Callers Getting Incorrect Response
from Voice Mail
Outside callers who reach the system may get the wrong response when the
voice mail system answers calls. They may hear an off-hours message during
business hours, for example.
NOTE:
Be sure to change the system time appropriately when Daylight Savings Time
starts and when it ends. System time affects the functioning of several system
features, including Automatic Backup, Night Service, Station Message Detail
Recording (SMDR) reports, standalone auto attendant systems, voice mail, and
Reminder Service.
Possible Cause 1: The system time may be set incorrectly.
What to do: Check the time at the system programming console or another MLX
display telephone. If the time is correct, go to Possible Cause 2.
Possible Cause 2: If the system uses the Night Service feature and has more
than one operator console, one of the consoles may not have the Night Service
button activated.
What to do: Check that the green light next to the Night Service button at each
operator’s console is on.
■
If a green light is off, then Night Service is not activated; press the button
to activate Night Service. Make a call to see if you get the correct voice
mail greeting. If you do, you have solved the problem.
■
If each green light is on, then Night Service is activated for that operator’s
console. Go to Possible Cause 3.
Possible Cause 3: The time settings for the voice mail system don’t match the
system date and time.
8–16 Troubleshooting the System