Instruction manual
Difficulty Making Outside Calls
■
If outside calls can now be made from the extension, you have solved the
problem.
■
If there is still difficulty making outside calls, go to Possible Cause 2.
Possible Cause 2:
If the system uses pool dial-out codes, the extension may
be restricted from dialing the pool dial-out code.
What to do:
Use system programming to find out whether the pool dial-out code
has been assigned for the extension (see Chapter 3 in
System Programming
).
■
If the pool dial-out code is missing, assign it if appropriate and try again
to make an outside call. If you can, you have solved the problem. If you
can’t, go to Possible Cause 3.
■
If the pool dial-out code is not missing, go to Possible Cause 3.
Possible Cause 3:
If the system is set up for Automatic Route Selection (ARS),
the extension’s Facility Restriction Level (FRL) may be set too low (see Chapter
4 in
System Programming
). The extension’s FRL must be greater than or equal
to the route’s FRL. (For more information, )
What to do:
Use system programming to check the extension’s FRL.
■
If the FRL is set to less than 6, increase the FRL to 6 and try again to
make an outside call. If the telephone can now make outside calls, adjust
the FRL as needed. You have solved the problem.
!
SECURITY ALERT:
Changing the extension’s Facility Restriction Level may compromise the
security of your system. If you leave the FRL at 6, ensure that that the
person at the extension is authorized to make toll calls. For more
information, consult the section entitled “Automatic Route Selection” in the
Feature Reference
and “Security of Your System: Preventing Toll Fraud,”
in Appendix A, “Customer Support Information.”
■
If, after setting the FRL to 6, the problem still exists, change the FRL back
to the original setting and go to Possible Cause 4.
Possible Cause 4:
A Disallowed List is assigned to the extension.
What to do:
Use system programming to check whether a Disallowed List is
assigned to the extension (see Chapter 3 in
System Programming
).
■
If a Disallowed List is assigned to the extension, remove it if appropriate.
Try again to make an outside call. If you can, you have solved the
problem. If you can’t, go to Possible Cause 5.
■
If a Disallowed List is not assigned to the extension, go to Possible Cause
5.
Troubleshooting the System
8–
5