Instruction manual

Troubleshooting the System

Contents

All Phones Are Dead (No Dial Tone or Lights) 8–2

Some Phones Are Dead (No Dial Tone or Lights) 8–3

Difficulty Making Outside Calls 8–4

Phone Does Not Ring 8–7

DLC Console Not Ringing for Incoming Calls 8–9

QCC Console Not Ringing for Incoming Calls 8–10

Single-Line Phones Ring Back after Completed Call 8–12

Cannot Transfer Call after

Answer on an Outside Line

8–13

Night Service Not Working 8–13

Calls Not Going to Voice Mail 8–15

Callers Getting Incorrect Response from Voice Mail 8–16

Calls Not Going to Coverage 8–17

Trouble Hearing Called Party 8–18

Programmed Button Fails 8–18

Reminder Messages Received with the Wrong Time 8–19

Recall/Switchhook Does Not Work 8–20

Calling Group Members Not Receiving Calls 8–21