Instruction manual

System Guides Information Finder
Table 7–3, Continued
To Learn About Programming . . . Check This Guide . . .
Operators (continued)
Allowing QCC operators to release a current call
automatically when they press another Call button
System Programming, Chapter 3
Allowing QCC operators to make voice-announced
calls
System Programming, Chapter 3
Feature Reference . See “Queued Call
Console.”
Changing the trunks assigned to ring at a QCC System Programming, Chapter 3
Feature Reference . See “Queued Call
Console.”
Changing the types of calls assigned to ring at a QCC System Programming, Chapter 3
Feature Reference . See “Queued Call
Console.”
Changing the priority that different types of calls
receive in the QCC queue
System Programming, Chapter 3
Feature Reference . See “Queued Call
Console.”
Allowing a call that has been waiting too long in the
QCC queue to get higher priority
System Programming, Chapter 3
Feature Reference . See “Queued Call
Console.”
Specifying whether QCCs are alerted when there are
too many calls waiting for their attention
System Programming, Chapter 3
Specifying when QCCs are alerted that there are too
many calls waiting for their attention
System Programming, Chapter 3
Feature Reference . See “Queued Call
Console.”
Specifying the backup calling group for QCCs System Programming, Chapter 3
Feature Reference . See “Queued Call
Console.”
Specifying whether calls on hold return to QCC queue
after operator hold timer has expired twice
System Programming, Chapter 3
Specifying the number of times a call, directed by a
QCC, must ring at an unanswered extension before it
returns to the QCC queue or message center
System Programming, Chapter 3
Feature Reference . See “Queued Call
Console.”
Assigning a QCC to act as a message center for
directed, unanswered calls, group coverage calls, or
DID remote access calls to unassigned extensions
System Programming, Chapter 3
Allowing QCCs to finish call direction automatically System Programming, Chapter 3
Lines and Trunks
Adding new lines or trunks to the system Consult your AT&T representative and
System Programming , Chapter 4.
Changing the settings on lines and trunks Consult your AT&T representative and
System Programming, Chapter 4.
Continued on next page
7–20 Learning More