Instruction manual

Guides
■
MLX Direct-Line Consoles Operator’s Guide (for MLX DLC operator
consoles)
■
Analog Direct-Line Consoles Operator’s Guide (for analog DLC operator
consoles)
■
MLX Queued Call Consoles Operator’s Guide (for QCC operator
consoles)
■
Calling Supervisor’s Guide (ordered according to system needs)
■
Data/Video Reference (different format from other user guides, ordered
according to system needs)
Common Elements
With the exceptions of the Calling Supervisor’s Guide and the Data/Video
Reference
, described later in this chapter, the user and operator guides include
some standard components and organizational aids:
■
On the front cover, a descriptive table of contents for rapidly locating
needed information
■
A diagram of the telephone buttons and display (if applicable),
explaining what each does
■
A description of the line buttons (SA, ICOM, Pool, and buttons labeled
with a telephone number) a person may find on his or her telephone. For
operators, descriptions of DSS buttons are also included. For QCC
operators, factory-set feature buttons are described.
■
Illustrated explanations of tones, rings, and line button lights
■
A Feature Finder that acts as an index of features according to the
activities people may want to perform; gives feature names and page
numbers
■
Where applicable in user and operator guides, an illustrated description
of headsets, their operation, and their installation
■
A section offering step-by-step general call handling instructions
(including, for example, the Transfer, Hold, and Conference features)
■
A section containing step-by-step instructions for messaging features
■
A general description showing the standard steps for using a feature and
a list of features with their feature codes
■
In alphabetical order, descriptions of and step-by-step instructions for
most or all the features available for the telephone or operator position.
Activation of the feature or setting is described; programming instructions
are included for features that don’t follow the standard programming
sequences described later in the guide (for example, Auto Dial).
7–12 Learning More