Instruction manual

Changing Group Coverage Assignments
Changing Group Coverage
Assignments
Use this procedure to assign or remove an extension from a coverage group.
Planning Guidelines
Changing Group Coverage assignments can affect other features, including
Account Code Entry, Auto Answer All, Auto Answer Intercom, Automatic Line
Selection, Barge-In, Callback, calling restrictions, Call Waiting, Camp-On,
Conference, Direct Station Selector, Do Not Disturb, Forward and Follow Me,
Group Calling, Hold, Park, personal lines, Pickup, pools, Recall, Reminder
Service, Ringing Options, SMDR, System Access/Intercom Buttons, Transfer,
and Voice Announce to Busy. For more information, see the
Feature Reference .
NOTE:
This procedure assigns
senders . Before you begin, make certain that the
receivers for the coverage groups are assigned through extension or
centralized telephone programming.
A maximum of 30 coverage groups is allowed, each with an unlimited number of
members. Up to eight receivers can be assigned per coverage group.
An extension can be a sender in only one group; it can be a receiver for more
than one coverage group. A calling group can be assigned as a receiver for up
to 30 coverage groups. In Hybrid/PBX mode only, the QCC queue can be a
receiver for up to 30 coverage groups.
If the sender’s extension has one or more personal lines assigned, the sender
can be assigned as the principal user so that calls received on the personal line
follow that user’s coverage pattern, if any.
When you reassign an extension to a new coverage group, the extension is
automatically removed from its old group.
Valid Entries
Extension numbers
Task List: Changing Group Coverage
Assignments
o Obtain Form 7c, Group Coverage.
o If necessary, read “Coverage” in the Feature Reference for detailed
information about this feature.
6–68 Managing the System