Instruction manual

Scenario 2: A Professional Office
Table 5–6, Continued
Staff Member Needs Feature/Application
Bookkeeping
Department
Members
If a bookkeeper is not available, another
picks up call.
Pickup (Group). Supervisor
has Personalized Ringing
pattern.
If none are available, messages are
recorded.
Coverage to voice messaging
system application (Call
Answer Service)
Word
Processing
Pool
If a pool member is not available, another
picks up the call.
Group Pickup
If none are available, messages are
recorded.
Coverage to voice messaging
system application (Call
Answer Service)
Operator/
Receptionist
Needs backup if call volume through
main numbers is too heavy or operator
is not at his/her desk.
Coverage for new incoming
calls (that is, calls not already
covered) to voice messaging
system (Auto Attendant
Service)
Fax machine is for general use. Fax Attendant and fax mail
Figure 5–4 illustrates the call coverage patterns. The shaded areas in the figure
indicate those extensions that are included in the voice messaging system
(VMS) voice mail. If staff members need to remotely access their voice
mailboxes to check for messages, they can do so through the voice mail
system, bypassing the operator.
5–18 Putting the System to Work