Instruction manual

Scenario 2: A Professional Office
Call Coverage
Table 5–
6 describes the staff members’ call coverage needs and the system
features used to handle those needs.
Table 5–6. Law Firm Call Coverage
Staff Member Needs System Feature/Application
Partners Never answer phone calls; all calls
answered by their executive secretaries.
System Access (SA) button(s)
programmed for Send Ring
If no executive secretary is available,
calls can go to voice mail, if desired.
Group Coverage to voice
messaging system (Call
Answer service)
Partners’
Executive
Secretaries
Answer their bosses’ calls when their
bosses are not available.
If a secretary is not available, one of the
other executive secretaries takes the
calls.
Shared System Access (SSA)
button for each partner’s SA
button, ringing immediately.
Each secretary has Delay Ring
on an SSA button that is
usually answered by another
secretary.
If no executive secretary is available,
coverage by voice mail.
Coverage to voice messaging
system application (Call
Answer Service)
Each partner has a separate fax number,
but their faxes all go to a single machine.
Fax Attendant and fax mail
Data modules No coverage. If data module is
not available, calling party gets
busy signal.
Associates If an associate is not available, calls
answered by associates’ secretaries’
after 2 rings.
Each has Individual Coverage,
secondary (delayed).
If no one is available to take calls, voice
mail coverage.
Coverage to voice messaging
system application (Call
Answer Service)
Modems No coverage; if a modem is not
available, calling modem gets
busy signal.
Continued on next page
5–16 Putting the System to Work