Instruction manual

Applications
Table 4–12, Continued
Application Key H/PBX BS Description
Call Accounting Terminal
(CAT)
Dedicated terminal and printer for tracking and
sorting telephone charges and printing reports.
Provides enhancements over SMDR reporting.
Call Management System
(CMS)
Answers calls and distributes them to agent
extensions in calling groups. Designed for
businesses with large groups of people who
perform a common function. Provides enhanced
reporting and call handling functions beyond
that which the system allows.
MERLIN Identifier Identifies callers on four lines and displays
information at phones. Can be integrated with a
database and PC for input and display of
additional information about callers. With all its
options in place, is ideal for direct marketing
use. Requires caller identification service from
local telephone company.
Stand-Alone Call Answering
and Voice Mail Packages
MERLIN MAIL Voice
Messaging System (VMS)
Includes multiple automated attendants for
answering calls, as well as voice mail
messaging for outside and inside callers.
AT&T Attendant Answers incoming calls and plays a menu of
recorded prompts, then routes calls as
prompted by callers. Can route calls to
answering or fax machines. Does not work with
MERLIN MAIL or AUDIX Voice Power (see IS
applications below).
Integrated Packages
IS II
AUDIX Voice Power
Integrated Voice Power
Automated Attendant
CAS IS II
SPM IS II
UNIX System-based voice processing and call
analysis software applications. Provides a single
interface to the applications and allows easy
integration of general system programming with
programming for applications. CAS and SPM
are described above. IVP Automated Attendant
answers and directs calls. See “
Voice
Messaging Systems” below for more about
AUDIX Voice Power.
Continued on next page
4–52 Features and Applications