Instruction manual

Features
Table 4–
10, Continued
Feature Covered by Description Example
Pickup A pickup group
or
any individual
Allows someone to answer calls
ringing at another extension or
on a line not assigned to his or
her telephone. If Group Pickup
is used, the individual does not
need to know the extension
number where the call is ringing.
If general Pickup is used for a
line or extension, the user must
know the line or extension
number. A button can be
programmed to pick up calls at
a specific extension.
A bookkeeping department works
closely together and their calls can
usually be handled by anyone in
the group. In accounts receivable,
clerks sitting next to one another
have individual Pickup buttons to
answer calls at a neighbor’s
extension.
Shared SA
Buttons
One or more
individuals
Hybrid/PBX only. Allows people
who share an SA button (SSA
buttons) to answer calls for the
principal user of the button (SA
button). Users can join each
other’s calls, but Privacy is
available to prevent this. The
principal user can control
ringing at SSA buttons.
A supervisor answers questions
with the participation of her group.
When she is not able to take a call,
they cover for her. This feature is
especially useful because the
people in this group do not have
many line buttons available for
programming.
Shared
Prime Line
One or more
individuals
Behind Switch mode only.
Allows people who share a
prime line to cover calls for each
other. Privacy is not available to
prevent joining of calls (Ring
Timing Options can be adjusted
to avoid confusion.) Does not
allow covering of calls on ICOM
buttons.
See the example above. In this
company, each representative has
his or her own prime line and
transfers are handled by the
Centrex system.
Calling Restrictions
If you and your AT&T representative planned for calling restrictions as part of
the initial setup of the system, the settings required for these calling restrictions
are already in place. However, you may wish to change these settings or set
restrictions and privileges for new users or new lines/trunks. There are several
methods you can use to limit outgoing toll calls:
■
Toll and Outward Restrictions. Limit toll and outside calls by individual
extensions or remote access users, or on pools or trunks.
■
Allowed/Disallowed Lists. Allow some calls when calling restrictions are
in effect or disallow certain calls when restrictions are not applied.
Features and Applications
4–35