Instruction manual

Features
Covering Calls and Having Calls Covered
The Feature Finder in Table 4–
2 covers features that users and Direct-Line
Console (DLC) operators may need when they are covering calls for others or
have their calls handled by others. When there is no voice mail system,
operators cover calls more than anyone else, and many of these features apply
to them. Operator-only features are described in a later section.
As explained later in this chapter, you don’t have to use the features below for
covering calls. Shared lines (personal, prime, or SA) offer another method
where people working closely together can join or cover one another’s calls.
Even though many of these features can be programmed by users at their own
telephones, it is important that coverage be planned centrally, so that groups
and operators can be assigned to provide coverage as needed. (Users cannot
assign operators and groups to cover calls.)
4–10 Features and Applications