999-507-149 AT&T MERLIN II ® COMMUNICATIONS SYSTEM Feature Module 2 System Manual
©1988 AT&T All Rights Reserved Printed in USA Issue 1 May, 1988 NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of AT&T To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and include the document number 999-507-149 with your order.
Contents Section 1: Introduction About the MERLIN II Communications System 1-1 Section 2: Reference Overview MERLIN II System Features Accessory Equipment 2-1 2-2 2-169 Section 3: Quick Reference Guides Introduction Button Code Administration Procedures Administration Button Codes Menu-Driven Administration Procedures Voice Terminal Features and Programming Codes 3-1 3-2 3-17 3-21 3-38
About the MERLIN II Communications System The MERLIN® II Communications System with Feature Module 2 offers features and options available until recently only on much larger systems. You can choose from among more than 100 system wide options and programmable features to customize your system to your specific business needs.
● Account Number Entry These and the many other features and options available with the MERLIN II system are explained in detail in this manual. About the System Documentation WHAT’S IN THIS MANUAL The information in this MERLIN II Communications System Manual is divided into three sections, as described below. Section 1: Introduction This section tells you what’s in the manual, what other documentation is provided for the system, and how to use it.
HOW TO USE THE SYSTEM MANUAL AND GUIDES How you use this manual and the user and attendant guides at any particular time depends on what you want to do, as the following information suggests. Making Changes to a Running System? Change the planning forms to reflect the changes you want to make. Then see the relevant entries in Section 2, “Reference” or in the appropriate guide in Section 3, “Quick Reference Guides.
Overview This section of the manual provides the information you need to program, administer, and use the many MERLIN II system features and to use the accessory equipment available for the system. The information in this section is divided into two parts: ● MERLIN II System Features. Includes fixed features of the MERLIN II system, optional system features that the administrator can assign, and programmable features that individual users can program onto their voice terminals. ● Accessory Equipment.
MERLIN II System Features Your MERLIN II system offers features that provide effective telephone service or both a business-wide and a personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add features that will benefit the whole system. The system can support the voice terminals (telephones with programmable buttons) listed below as well as any standard Touch-Tone or rotary telephone.
the procedure for entering and leaving programming mode depends on the type of voice terminal you are using, be sure that you follow the general programming directions carefully. ● How To Use Step-by-step procedures are provided for using each feature. General instructions for entering and leaving administration and programming mode appear below. Only the specific steps for a particular procedure appear in each feature entry.
ENTERING AND LEAVING PROGRAMMING MODE To program a feature at a voice terminal, you label an available button with the name of the feature, such as “Last Number Redial, ” or a person’s name, then put the voice terminal into programming mode, as shown below. How you enter and leave programming mode depends on whether the voice terminal is an analog model such as the 5-button, 10-button, 22-button, or 34-button voice terminal or a digital model such as the 7406 and 7406D voice terminal.
Abbreviated Ringing See “Ringing Options. ” Account Code Entry DESCRIPTION If your system uses the Call Report feature, you can include account numbers in the printed report (see “Call Report”). You can use these account numbers to identify the department, project, or client to whom the call should be charged.
Allowed Lists DESCRIPTION When the MERLIN II system is first set up, all voice terminals can be used for all types of calls. However, the administrator can restrict selected voice terminals so that people can use them to place only intercom or local calls (see “Call Restriction” ) If that is too limiting, the administrator can allow people with restricted voice terminals to call particular area codes and/or exchanges by assigning lists of these permitted numbers (allowed lists) to the vice terminals.
To Give Voice Terminals Access to Allowed Lists 1 From the administration menu, touch [More], [Tables], [More], [AllowTo] . 2 Dial the list number (0 through 7). 3 Touch [Enter] . 4 Touch the Auto Intercom button(s) until the appropriate code shows: Steady green on = voice terminal has access to the numbers on the list = Green off voice terminal doesn‘t have access to the numbers on the list 5 Touch [AllowTo] and repeat steps 2 and 3 to give voice terminals access to other lists.
4 Touch the Auto Intercom button for each voice terminal whose status you want to change until the correct code is showing. Green light on = voice terminal can access numbers in the list Green light off = voice terminal cannot access numbers in the list 5 Repeat steps 2 through 4 for each allowed list that you want to assign to voice terminals in your system. 6 Go to step 2 of the procedure below to get printouts, or leave administration mode.
2 Dial *25. 3 Program another feature, or leave programming mode. HOW TO USE 1 Place a ringing intercom call. 2 If you hear a busy signal or the person doesn’t answer touch Barge-In. If a call is in progress, the people hear a tone, then you are bridged onto their call, If Do Not Disturb is in effect, the person you are calling hears ringing. Attendant Postion Setting DESCRIPTION The system administrator must identify the stations that will be attendant positions.
4 Go on to another procedure, or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial # 203. NOTE: If you see the message “Wait: System Busy, ” wait for the prompt or try this procedure again later. 3 Check the lights next to the Auto Intercom buttons. A green light goes on next to the button for each station already designated as an attendant position. A flashing green light goes on next to the button for each station that can be used as an attendant position.
PROGRAMMING To program an Auto Answer-All button, label a button that has lights, enter programming mode, and follow these steps: 1 Touch the button you want to program. 2 Dial *75. 3 Program another feature, or leave programming mode. HOW TO USE To have a modem or an answering machine answer calls automatically: 1 Touch Auto Answer-All. The green light next to the button goes on. To stop automatic answering: 1 Touch Auto Answer-All again, The green light next to the button goes off.
HOW TO USE To have your Hands-Free Unit go on automatically when you receive intercom calls: 1 Touch Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: 1 Touch Auto Answer-Intercom again. The green light next to the button goes off. Auto Intercom DESCRIPTION You can use an Auto Intercom button for one-touch dialing of intercom numbers. Program any intercom number onto an Auto Intercom button and use the button instead of dialing the intercom number.
Automatic Line Selection DESCRIPTION CONSIDERATIONS PROGRAMMING You can program the order in which your system makes lines available to you for outside calls. For example, if you usually make long distance calls, you might specify a WATS line as the first line in your Automatic Line Selection. Whenever you lift your handset or touch Speakerphone, the system connects you to the WATS line, unless you select another line manually.
Automatic Route Selection DESCRIPTION The Automatic Route Selection (ARS) feature allows the administrator to specify how the system can route toll and local calls to minimize costs for the business. Routing calls efficiently is especially important if the system: ● Has several different line pools, such as local, WATS, foreign exchange, or tie lines. ● Uses an alternate long distance company.
4 To delete an area code or exchange from the Area Code/Exchange section of a table: a On the Tables screen, touch [ARS-Inp] . b Dial the table number (0 through 7) and touch [Enter] . c Dial the entry number (00 through 99) and touch [Enter]. d Touch Drop. e Touch [Enter] . 5 To add pool number, other digits, and absorption codes, if required, to the Pool, Absorb, and Other Digits section of a table: a On the Tables screen, touch [ARS-Pool].
c Dial the entry number (0 through 5) and touch [Enter] . d Touch Drop. This clears out any entry already there. e Perform the appropriate step: Dial a new pool number and touch [Enter] to enter a new pool number, or Touch [Enter] to insert a blank entry. Touch [Exit] to return to the Tables screen. f 7 To add or delete other digits in the Special Number Table: a From the Tables screen, touch [Spc/Nm] . b Dial the other digits or touch Drop to remove digits. c Touch [Enter] .
5 Dial the number (00 through 99) of the entry you want to record in the table. For 6-digit tables, entry 00 is the area code and entries 01 through 99 are exchanges within that area code. For 3-digit tables, all the entries are area codes or exchanges. 6 If you want to remove an entry, touch Drop. 7 Dial the area code or exchange you want to record. 8 Repeat steps 3 through 7 for each table entry you want to administer.
system how many digits to drop if the user dials an unnecessary toll prefix, area code, or exchange for this type of line pool: ● 0 = No absorption ● 1 = Absorb leading 1 ● 2 = Absorb area code ● 3 = Absorb 1 I- area code ● 4 = Absorb 1 + exchange ● 5 = Absorb 1 + area code + exchange Check to be sure the entry shown on the display is correct. If necessary, repeat the procedure.
Basic Telephones DESCRIPTION On-premises basic Touch-Tone telephones can be connected to station jacks on a 12-Basic Telephone (012) Module with Touch-Tone Receivers. People with these basic telephones can use many of the features of the MERLIN II system by using dial codes and switchhook flashes. NOTE: The information in this entry applies only to basic telephones connected to Basic Telephone Modules.
Ask your administrator whether you can use dial codes to access particular lines or line pools. If so, he or she can give you a list of codes. For more information on using a basic telephone connected to a Basic Telephone Module, see the User’s Guide: Basic Touch-Tone and Rotary Telephones for the MERLIN II Communications System with Feature Module 2. Behind-Switch Operation DESCRIPTION The MERLIN II system can be sent to operate behind another system, such as a PBX or Centrex system.
terminals and basic telephones take on the ringing patterns of the host system. CONSIDERATIONS ADMINISTRATION ● Behind-switch operation is a system type, equivalent to square, pooled, and pooled with Automatic Route Selection. Therefore, a system set for behind-switch operation cannot have line pools and cannot use Automatic Route Selection. ● In the MERLIN 11 system, “ #” is the first character in the dual codes used to access various features.
With a BIS-34D Console 1 Touch Message. 2 Dial # 202. If the system can be administered, the green light next to Message is steady. 3 When you hear a 2-beep signal to begin, dial 4. After several seconds, the lights next to Adm Pool, Adm Tel, Message, and Speaker begin to /lash. 4 Touch Message, 5 You can assign dial codes of up to six digits to the Conference, Drop, and Transfer buttons to access these features in the host system. To assign codes: a Dial #328.
HOW TO USE Some features operate differently if a MERLIN II system is behind another system. Note these differences in the “Considerations” subsection of each feature entry in this section of the manual. For information on how to use the speed dial access button in behind-switch systems, see “ PBX, Centrex, or Custom Calling Features” in this section. NOTE: To use the fixed button features of the host system, use the instructions that came with that system.
Call Coverage DESCRIPTION The Call Coverage feature allows you to cover calls, including intercom calls, for people in your MERLIN II system, even if their lines do not appear on your voice terminal. You can program Cover buttons for as many a six voice terminals, depending on how many programmable buttons with lights you have available. A Cover button may be programmed for primary or secondary coverage. ● Primary coverage is appropriate for someone who usually answers a coworker’s calls.
Dial *35 for no ring. The red light next to the button goes off. Dial *36 for delayed ring. The red light next to the line button flashes. Dial *37 for immediate ring. The red light next to the line button goes on steady. 5 Program another feature or leave programming mode. HOW TO USE When you receive a call for the person you are covering, your voice terminal rings unless you have programmed the Cover button for no ring. The green light next to the Cover button flashes.
PROGRAMMING To program a Call Forwarding button, label a button with lights, enter programming mode, and follow these steps: 1 Touch the button you want to program. 2 Dial *33. 3 Program another feature or leave programming mode. HOW TO USE Follow the appropriate steps below to activate or cancel Call Forwarding or Follow Me. Activating Call Forwarding 1 Take one of these actions: Touch Call Forwarding. Touch Intercom-Ring, lift the handset, and dial *89.
Call Park DESCRIPTION You can use the Call Park feature to put an outside or intercom call on hold temporarily, that is, to park the call at your own voice terminal. Then another person can pick the call up from any voice terminal in the system. The Call Park feature is especially useful in a pooled system. The attendant can park a call and then tell the person for whom the call is intended which line to pick up.
Call Pickup DESCRIPTION You can use the Call Pickup feature to answer a call that is ringing, parked, or on hold anywhere in the MERLIN II system. You can access this feature by dialing the Call Pickup code. If you prefer, you can program a general Call Pickup button that you touch instead of dialing the code. You can also program individual Call Pickup buttons to pick up calls at specific voice terminals or on specific lines.
Call Pickup Groups DESCRIPTION A member of a Call Pickup Group can answer a call that is ringing at any other group member’s voice terminal by just dialing a code or touching a button. The group member picking up the call doesn’t need to know the intercom number of the ringing voice terminal. The system connects him or her to the ringing voice terminal automatically. Group members can pick up intercom, outside, transferred, and covered calls at each other’s voice terminals.
PROGRAMMING To program a Call Pickup Group button, label a button, enter programming mode, and follow these steps: 1 Touch the button you want to program. 2 Dial *32. 3 Program another feature or leave programming mode. HOW TO USE To pick up a call at another group member’s voice terminal: 1 Take the appropriate action: Touch the Call Pickup Group button. Touch Intercom-Voice or Intercom-Ring, lift your handset, and dial *88. 2 When you hear a beep or when someone answers, speak into your handset.
Although the system is factory-set to record incoming as well as outgoing calls, the administrator can set the system not to record them. The system is factory-set to record only outgoing calls that last at least 1 minute. However, the system administrator can change that setting for a longer (up to 99 minutes) or shorter (as little as 10 seconds) minimum duration.
5 Touch Enter. 6 To set the current date, dial # 301. 7 Dial two digits for the month (01 through 12). 8 Dial two digits for the day (01 through 31). 9 Dial two digits for the year (00 through 99). For example, if the date is August 24, 1988, dial #301 082488. Check the date shown on the display. If it isn’t correct, enter the information again. 10 Touch Message and go to another procedure or leave administration mode.
Resetting the Printer with a MERLIN II System Display Console Follow the procedure below if the printer doesn’t form feed automatically and the report heading appears anyplace but at the top of the page. 1 From the administration menu, touch [Options], [Record], [New Page] . 2 Touch Conference to return to the administration menu, or leave administration mode.
With a MERLIN II System Display Console NOTE: If a toll prefix is required on all your lines, skip the procedure below and go on to “Administering Call Restrictions. ” Identifying Toll Types for Selected Lines 1 From the administration menu, touch [Lines], [TollType] .
With a BIS-34D Console NOTE: If you must dial 0 or 1 before dialing a long distance call, begin the following procedure with step 5. If you do not dial 0 or 1 before dialing a long distance call, begin with step 1. 1 Touch Speaker. 2 Check the lights next to your line buttons. Green lights indicate that the system uses a toll prefix to detect a long distance call placed on this line. If you don’t dial toll prefixes in your area, no green lights should be on.
Calls can stay “camped” for up to five minutes without any attention from the person who originated the Camp On procedure. However, if the busy voice terminal doesn’t become available within the preset Camp On return interval, the call rings again at the originating console or voice terminal. CONSIDERATIONS ADMINISTRATION ● In order to receive a Camp On call on a particular line, the person must have that line administered to his or voice terminal.
HOW TO USE Follow these steps to use the Camp On feature: 1 If the voice terminal to which you are transferring a call is busy and the caller is willing to wait, touch Camp On or dial #57. 2 Touch the Auto Intercom button or dial the intercom number of the voice terminal to which you are transferring the call. NOTE: You must enter this information within your system’s transfer return interval or Camp On will be denied. How are you notified of a Camp On call depends on what kind of telephone you have.
With a MERLIN II System Display Console 1 From the administration menu, touch [More], [More], [CntrPrg] . 2 Touch the Auto Intercom button for the voice terminal to be programmed. 3 Touch [Enter] . 4 If the red light next to Adm Tel goes off and the console rings every 5 seconds, go on to step 4. If not, wait for the light to go off or try again later. 5 Perform the steps shown in the programming procedure for the feature, except for entering and leaving programming mode.
FIGURE 2-1 Button location codes for analog voice terminals.
FIGURE 2-2 Button location codes for digital 7406 voice terminals.
Conference DESCRIPTION When you want other people to join a call in progress, you can use the Conference feature. You can set up intercom conference calls among people connected to the MERLIN II system, outside conference calls involving only yourself and people outside the system, or a combination of the two. A conference call can include up to two people from outside the MERLIN II system, up to two people who are connected to the MERLIN II system, and yourself, a total of five people.
To disconnect a participant in the conference call: 1 Touch Drop. 2 Touch the line button of the person you want to disconnect from the conference. Coverage Inhibit DESCRIPTION With a Coverage Inhibit button, you can temporarily deactivate the Call Coverage feature at the voice terminal of someone who has been covering your calls. Calls to your voice terminal do not ring at that voice terminal until you deactivate Coverage Inhibit. (See “Call Coverage.
Dialing Timeout Interval For Rotary Lines DESCRIPTION When a person places an outside call on rotary lines, your system is factory-set to wait 12 seconds before connecting the call. This Dialing Timeout Interval ensures that the caller hears Touch-Tones rather than clicks. As a result of this interval, people in your business may find they are being connected to calls after the person they are calling has already answered.
Direct Inward System Access DESCRIPTION The Direct Inward System Access (DISA) feature allows remote access to MERLIN 11 system voice terminals and lines.
4 Touch [NoRestr] for no restriction, or touch [InwdOnly] for inward restriction. 5 Touch the line buttons until the lights next to them show the appropriate code: Green light on = line or line pool can be used for DISA Green light off = line or line pool cannot be used for DISA 6 Touch Conference to return to the administration menu, or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial #323.
Display DESCRIPTION Display units come with the BIS-34D, the SP-34D, and the 7406D voice terminals and with the MERLIN II System Display Console. Displays can also be purchased separately and added later to the BIS-34 and 7406 voice terminals. The display provides information that can help you handle calls and messages and program your voice terminal more easily.
FIGURE 2-4 The 7406D Voice Terminal with Display.
FIGURE 2-5 The MERLIN II System Display Console 2-48 MERLIN II System Features
CONSIDERATIONS ● The 7406 display voice terminal and the display console screen can accommodate two lines of information. The 7406 voice terminal display line can have a maximum of 16 characters. Each line of the administrator/attendant console display can hold 40 characters; however, as you dial numbers on the first line, the console display shows only 23 characters at a time. ● When a person at a 7406 voice terminal is not using a display feature, the display screen is blank.
Account Code Entry When you use the Account Code Entry feature by touching the Account Code Entry button, the display prompts you to enter the account code. Acct? As you dial an account code or when you touch a button that contains an account code, such as an Outside Auto Dial button, the digits are printed on the display screen, as shown in the example below.
Call Coverage If you have a Call Coverage button programmed for another person’s voice terminal, calls ring at your voice terminal when that person is away from his or her desk. The display screen shows you the intercom number of the person whose calls you are covering. >16r Caller ID When you receive an intercom call, the caller’s intercom number or an administered station label, such as the person’s name, appears on the screen.
To start the timer for calls you need to time: 1 Touch Time/Timer. 2 Touch Start to reset the Timer to 00:00 and start the Timer. 3 When you are finished using the Timer, touch Stop. When you want to return to the Clock/Calendar display, which shows the time, day, and date: 1 Touch Time/Timer. Clock/Date, Timer, and Alarm (The MERLIN II System Display Console) The time-keeping features on the display console allow you to set the clock and date, an alarm, and a timer.
The labels, Timer, Alarm, and Set, correspond to the keys below the display. 2 Touch Set to set the time. You see the following Clock Set Functions display: 9:30a Tue 11-04 Clock Set Functions Day Date EXIT Time ❑ ❑ ❑ ❑ ❑ 3 Touch Day to set the day of the week. 4 Touch Time. You see the following display: Time Set Functions Hour Hour Min ❑ ❑ ❑ 9:30a Tues 11-04 Min EXIT ❑ ❑ 5 Use the Hour and Min arrow keys to set the time.
8 Use the Month and Date arrow keys to set the date. (The arrows pointing up raise the numbers, such as 11-04 to 12-04 or 11-04 to 11-05; the arrows pointing down lower the numbers, such as 11-04 to 10-04 or 11-04 to 11-03.) 9 Touch EXIT to return to the Clock Set Functions display. 10 Touch EXIT again to return to the Clock Functions display. 11 If you want to leave the Clock Functions display and return to the normal call-handling display, touch Clock Functions.
3 Use the Hour and Min arrow keys to set the time at which you want the alarm to sound. (The arrows pointing up raise the numbers, such as 10:30 to 11:30 or 10:30 to 10:31; the arrows pointing down lower the numbers, such as 10:30 to 9:30 or 10:30 to 10:29.) 4 Touch EXIT to return to the Alarm Functions display. Activating the Alarm specified: To set the alarm to go off at the time you have 1 At the Alarm Functions display, touch Alrm On to activate the alarm. (A bell will appear to the right of the time.
If you touch the Message button and there are no messages waiting for you, this display appears on your screen.
Program Mode When you begin programming, the display tells you that you are in the program mode and the intercom number of the voice terminal you are programming. As you dial characters for the programming procedures, the characters appear on your screen. *9092015556789 If you touch a button that has already been programmed, the display identifies the name of the feature on that button. The screen below shows that you have programmed the Last Number Redial feature on this voice terminal button.
If you dial incorrect numbers or characters, you will see this message: Timer (The 61 S-340 and SP-34D Voice Terminal) For directions on using the Timer, see “Clock/Date, Timer, and Alarm (The BIS-34D and SP-34D Voice Terminal). Timer (The 7406D Voice Terminal) By touching a programmed Stopwatch button on your voice terminal, you can time a call. (See “Stopwatch.”) The Stopwatch feature starts the clock at :00 and will count to a maximum of 9:59:59 (hours: minutes: seconds).
Do Not Disturb DESCRIPTION When you are busy and do not want to be bothered by ringing calls, you can use the Do Not Disturb feature. When you receive outside calls, the green light next to the line button flashes, but your voice terminal does not ring. When other people in the MERLIN II system call you, they get a busy signal. When they transfer a call to you, the green light next to the line button flashes, but your voice terminal does not ring.
Drop DESCRIPTION If you get a busy signal or no answer as you set up a conference call, or if you want to disconnect a person or line you added to the conference call, you can use the Drop feature. For more information about using this feature, see “Conference.” CONSIDERATIONS ● Only the originator of the conference call can drop people from the conference. ● If you press the switchhook, you cut off everyone on the call.
ADMINISTRATION ● The administrator must use Centralized Programming to assign the ESS feature to basic Touch-Tone telephones. The user can then access the feature by dialing a code representing the programmed button. ESS cannot be assigned to rotary telephones. ● Voice terminal users can put their voice terminals into ESS1 or ESS2 state, but only attendants can return voice terminals to the call-handling state. ● All voice terminals become outward restricted when they enter an ESS state.
3 Touch Message and go on to another procedure or leave administration mode. Putting Attendant Consoles into ESS Display Mode 1 Touch Message. 2 Dial #330. Green lights flash next to the Auto Intercom buttons for all candidate attendant consoles. 3 Touch the Auto Intercom button of each attendant console whose status you want to change until the light next to the button shows the appropriate code.
HOW TO USE To monitor and change ESS status from an attendant console: 1 Check the green light next to the voice terminal’s Auto Intercom button. Green light off = voice terminal is not in either ESS state. = Green light flashing voice terminal is in ESS1 state = Green light steady voice terminal is in ESS2 state 2 If you have buttons programmed to put voice terminals in ESS1, ESS2 and standard call-handling states, touch the appropriate button.
business or more convenient for users. For example, the intercom numbers for the telephones in hotel rooms can be the same as the room numbers, e.g., 401, 402, etc. Call Distribution groups can have their department numbers or project numbers as their dial codes. The system begins to operate according to the new dialing codes as soon as the administrator assigns them. Therefore, the administrator needs to provide the new dial plan to users right away.
There are two types of administration, as follows: ● In single renumbering, you assign a specific dial code to a station, line, line pool, Call Distribution group, or Group Page group. ● In block renumbering, which applies only to groups of stations and lines, you identify a “start” and an “end” station or line. You then assign a new dial code to the first station or line and instruct the system to renumber the other stations or lines in the group accordingly.
jack. This is the first line or station to be renumbered in the string of lines or stations. 5 Touch [Enter] . The system displays the lowest-numbered code and prompts you to enter the code for the last station or line, i.e., the one with the highest-numbered jack. 6 Touch the Auto Intercom button or line button of the last (highestnumbered) station or line in the string of lines or stations. 7 Touch [Enter] . The system prompts you to type in the first new Flexible Numbering code.
Touch [Enter] . 5 The display Shows the old dial code and prompts you to enter the new dial code HOW TO USE 6 Type in the new dial code. 7 Touch [Enter] . The system returns you to the Single Renumber screen. 8 Continue with Flexible Numbering, touch Conference to return to the administration menu and administer another feature, or leave administration menu. You don’t need to reprogram any features assigned to buttons on your voice terminal if the dialing plan changes.
ADMINISTRATION ● The Forced Account Code Entry feature applies to outgoing calls only. You may use the standard Account Code Entry feature to associate an account code with an incoming call. ● Forced Account Code Entry can be administered for basic Touch-Tone telephones in all systems except systems administered for- behind-switch operation.
HOW TO USE With the Forced Account Code Entry feature in place, you must enter a non-null account code in order to make an outside call. NOTE: If you want to erase or replace the account code you entered when you placed the call, you can do so while the call is in progress. Just follow the standard Account Code Entry procedure (see “Account Code Entry”). There are two procedures for placing calls, one for MERLIN II voice terminals and the other for Touch-Tone telephones.
Group Call Distribution DESCRIPTION The system administrator can assign voice terminals to Call Distribution groups. These groups are usually made up of people who provide a similar service to co-workers or outside callers, such as sales representatives or order entry clerks. Once the administrator has assigned voice terminals to a Call Distribution group, any intercom call to the group rings at the next available voice terminal, in round-robin order.
5 To associate line or line pools with this group, touch the line buttons until the lights show the appropriate code: Green light on = line is assigned to the group Green light off = line isn‘t assigned to the group 6 T o u c h [GrpCall] and repeat steps 2 through 5 for each Call Distribution group you want to administer. 7 T o u c h Conference to return to the administration menu. 8 To get a printout of the Call Distribution groups, touch [More], [More], [Print] , [More] , [More] , [GrpCall] .
To transfer an outside call to a Call Distribution group: 1 Touch Transfer. 2 Touch the button for the group or dial the appropriate code. 3 Hang up. Group Listening See “Speakerphone and Speaker. ” Group Page DESCRIPTION CONSIDERATIONS The system administrator can set up Group Page groups so anyone in the system can use the Group Page feature to page up to 10 people at a time directly through the voice terminal speakers. You do not need an external paging system for this feature.
4 Touch Auto Intercom buttons until they show the paging group assignment you prefer. Steady green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group 5 Touch [PageZn] and repeat steps 2 through 4 to add group page zones. 6 Touch Conference to return to the administration menu. 7 To get a printout of paging groups, touch these buttons: [More], [More], [Print] , [More] , [More] 8 Touch [PgZone] to . begin printing.
HOW TO USE You can use a programmed button or use a dial code to access the Group Page feature. To use a Group Page button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page. 2 When you hear a beep, lift your handset and make the announcement To page a group using a dial code: 1 Touch Intercom-Voice. 2 Lift your handset. 3 Dial the code for the group you want to page. 4 When you hear a beep, speak into your handset.
Hold Disconnect Interval DESCRIPTION Telephone company central offices use either a “short” (50 millisecond) or a “long” (450 millisecond) disconnect interval. Because most switching systems use a long interval, your MERLIN II system is factory-set for a long interval. If your telephone company uses a short interval or if your MERLIN II system has been reprogrammed, the disconnect intervals for your system may cause problems with held calls.
Intercom DESCRIPTION Each voice terminal connected to the MERLIN II system has a unique intercom number. You can dial intercom numbers to place calls to people connected to the system. On all voice terminals in the MERLIN II system you can place two types of intercom calls: CONSIDERATIONS HOW TO USE ● Ringing Intercom Calls. You can place ringing intercom calls when you want to have a two-way conversation with people connected to your MERLIN 11 system.
Intercom Dial Tone DESCRIPTION There are two types of dial tones: The MERLIN system internal dial tone and the CO line dial tone. Some modems and software applications (Voice Mail Service, for example) will not recognize the internal dial tone of the MERLIN system. When a MERLIN system station is off-hook, the dial tone may prevent some of these services from entering the system. The Intercom Dial Tone feature allows you to change the internal MERLIN system dial tone to match the CO line dial tone.
Labels for Stations DESCRIPTION When the system is first set up, display messages for intercom calls, Group Page calls, transfer returns, and Leave Word Calling identify stations by their intercom numbers. For example, a display might read: Tfr Ret 18. The system administrator can associate alphanumeric labels such as people’s names or telephone numbers with station numbers so that the displays are more meaningful.
FIGURE 2-6 MERLIN II Display Console in Administration Mode ❑❑❑❑ ❑❑❑❑ ❑❑❑❑ MERLIN II System Features 2-79
Last Number Redial DESCRIPTION With a Last Number Redial button, you can redial with one touch the number you dialed most recently. You do not need to do anything to save the number. CONSIDERATIONS PROGRAMMING ● The Last Number Redial button saves manually dialed outside telephone numbers and numbers dialed with an Outside Auto Dial button. ● If you try to program a second Last Number Redial button, the first one is automatically removed.
Leave Word Calling DESCRIPTION If you call someone in your MERLIN II system who has a display voice terminal, but the line is busy or the person does not answer, you can use the Deliver Message feature to leave a message that you have called. By touching a programmed Deliver Message button at your voice terminal before you hang up, you can turn on the Message light at the other person’s display voice terminal.
A person who is sending a message from a display voice terminal sees on the display, “Message Box Full. ” ● PROGRAMMING If the administrator shuts down the system for a moment (force idles the system), you will need to touch Message again to read your messages. If there is a power failure, all messages in your message files are deleted.
To have your display voice terminal automatically dial the number of a person who has left word at your display voice terminal that he or she has called: 1 Touch Return Call (or dial # 27). To cancel the last message you read: 1 Touch Delete Message (or dial # 26), To read the next message on your display screen: 1 Touch Next Message (or dial # 28).
Lights CONSIDERATIONS 2-84 MERLIN II System Features Meaning of the Lights Green light on next to the Speaker button The voice terminal speaker is on. See “Speaker.” Green light on next to the HFAI/Mic button or the HFAI button. The Hands-Free Answer on Intercom feature is activated. Green light flashing next to the HFAI/Mic button while the speakerphone is active or green light on next to the Microphone button. The microphone is activated.
Line Pickup See “Call Pickup. ” Line Assignments in Behind-Switch Systems If your responsibilities do not include system administration, skip this information. DESCRIPTION The MERLIN II system can be configured to operate behind a larger system. “Behind-Switch Operation” in this section of the manual explains how this type of system works. The system automatically assigns the first line, default line 801, to all attendant consoles as their prime line.
FIGURE 2-7 The order in which secondary lines are assigned to buttons on attendant consoles and analog voice terminals. I I ❑ ❑ ❑ ❑ I❑ I I 3 2 (Prime Line)l ❑ ❑ lntercomVoice ❑ ❑ lntercomRing ❑ ❑ ❑ ❑ ❑ I ❑ ❑ I ❑ ❑ I 8 7 ❑ ❑ 6 ❑ ❑ 5 ❑ ❑ 4 ❑ ❑ ❑ ❑ ❑ By default, the system assigns lines to buttons on attendant consoles in the order Indicated by the numbers. It assigns only a prime line to anlalog voice terminals and basic telephones.
FIGURE 2-8 The order in which secondary lines preassigned to buttons on digital voice terminals. (Prime Line)1-IntercomVoice lntercom- Ring Message By default, the system assigns only the prime line to 7406 voice terminals. if you assign additional lines, they appear on buttons in the order indicated by the numbers.
ADMINISTRATION Before you begin, be sure that the system is set in a behind-switch configuration. See “Behind-Switch Operation. ” Have the Station Configuration Forms handy. Be sure to label the voice terminal buttons with the telephone numbers of the lines you assign. To assign lines to buttons, enter administration mode and follow the appropriate procedure below. With a MERLIN II System Display Console 1 From the administration menu, touch these buttons: [Stations], [Line/Pool] .
With a BIS-34D Console 1 Touch Adm Tel. The green light next to Adm Tel becomes steady. The other lights go off. 2 Touch the Auto Intercom button for the voice terminal to which you want to assign lines. A steady green light comes on next to the voice terminal’s Auto Intercomn button. The system gives a 2-beep signal for you to begin. NOTE: If the voice terminal is being used, the green light next Adm Tel flashes rapidly and you don’t hear the 2-beep signal.
Line Assignments in Pooled Systems If your responsibilities do not include system administration, skip this information. DESCRIPTION To administer lines in pooled systems, you group interchangeable outside lines into pools that people can access with a single button or a dial code on their voice terminals. People within the system can place a call on a line in a line pool in one of three ways: ● By touching the button assigned to a particular line pool (Button Access to Line Pools) and placing the call.
● If you aren’t using the full capacity of a line module, the control unit assigns the potential lines as well as the actual lines to buttons on your attendant consoles. It also assigns those lines to the main pool. A line jack with nothing plugged into it is called a nonequipped line appearance, or “ghost line. ” If you have any ghost lines, follow the procedures below to remove them from the main pool and to remove them from your standard attendant consoles.
FIGURE 2-9 The order in which lines and line pools are assigned to analog voice terminals. I ❑ ❑ 1 I❑ Main Pool or Pool Access I❑ Main Pool or 001 Access I ❑ ❑ lntercomVoice ❑ ❑ lntercomRing ❑ ❑ ❑ ❑ ❑ I I I ❑ ❑ ❑ ❑ 6 5 ❑ ❑ ❑ ❑ ❑ ❑ 3 2 By default, the system assigns the Main Pool or Pool Access to the first two buttons on analog voice terminals. If you assign additional lines or line pools, they appear on buttons in the order shown.
FIGURE 2-10 The order in which lines and line pools are assigned to digital voice terminals. Message By default, the system assigns Main Pool or Pool Access to the first two line buttons. If you assign a line or line pool, it appears on the top button in the second column.
ADMINISTRATION Before you assign lines, be sure that your system is set for the appropriate type of pool access (see “System Type” ). Have your Station Configuration Forms handy. Be sure that line buttons for the lines you’re assigning have been labeled at the voice terminals. With a MERLIN II System Display Console To set up line pools and assign line pools and lines to stations, enter administration mode and follow the appropriate procedure below.
e Touch [Enter]. You hear a 2-beep signal to let you know that the copy procedure is complete. f Repeat steps b through e for each voice terminal for which you want to copy line assignments. g Touch [Exit] to return to the Stations screen. 5 Touch [LinePool] and repeat steps 2 through 4 to assign additional lines or pools to buttons. 6 Touch Conference to return to the administration menu, or leave administration mode.
With a BIS-34D Console To set up line pools and assign line pools and lines to stations, enter administration mode and follow the appropriate procedure below. Assigning Lines to Line Pools 1 Touch Adm Pool. NOTE: If the green light next to Adm Pool flashes instead of remaining steady and you don’t hear a 2-beep signal, your lines are in use. You cannot set up line pools unless all the voice terminals in your system are idle.
NOTE: If the light next to Adm Tel flashes, you can’t perform this procedure now. Take one of these actions: Wait for the light to become steady, then go to step 3. Leave administration mode and try this procedure again later. 3 Refer to the Station Configuration Form to see which line pools or individual lines should be assigned to buttons on this voice terminal. Steady green lights show next to any lines now assigned to the voice terminal, either as individual lines or as part of a line pool.
NOTE: If the voice terminal is being used, the green light next to Adm Tel flashes rapidly. You must wait until the green light become steady and you hear the 2-beep signal or leave administration mode and try again later. Steady green lights show next to the buttons of the lines assigned to buttons on this voice terminal. Steady red lights show next to the buttons of each line assigned to one of the system pools. 3 Touch the same Auto Intercom button.
Line Assignments in Square Systems If your responsibilities do not include system administration, skip this information. DESCRIPTION CONSIDERATIONS In square systems, each line appears on a separate button at the voice terminal. How you assign lines in a square system depends on the type of square configuration your system has. There are two types: standard square line configuration and customized square line configuration.
FIGURE 2-11 The order in which lines are assigned to buttons on analog voice terminals in a square configuration. I I ❑ ❑ 3 ❑ ❑ 2 ❑ 1 I I ❑ ❑ lntercomVoice ❑ ❑ lntercomRing ❑ ❑ ❑ ❑ ❑ I ❑ ❑ ❑ ❑ I 8 6 ❑ ❑ 5 ❑ ❑ 4 ❑ ❑ ❑ ❑ 9 ❑ ❑ 10 ❑ ❑ ❑ ❑ ❑ — By default, the system assigns all lines to buttons on attendant consoles in the order Indicated by the numbers. It assigns only the first eight lines to analog voice terminals.
FIGURE 2-12 The order in which lines are assigned to buttons on digital voice terminals in a square configuration. Message Shift By default, the system assigns the first three lines to 7406 voice terminals in the order indicated by the numbers. If you remove those lines and assign others to the 7406 voice terminal, the new lines are assigned to buttons In the order shown.
ADMINISTRATION Before you begin, be sure your system is set for square configuration. See “System Type. ” Have the Station Configuration Forms handy. To assign lines to buttons in a square system, enter administration mode and follow the appropriate procedure below. With a MERLIN II System Display Console 1 From the administration menu, touch these buttons: [Stations], [Line/Pool] . 2 Touch the Auto Intercom button for the voice terminal. 3 Touch [Enter].
NOTE: If the voice terminal is being used, the green light next Adm Tel flashes rapidly and you don’t hear the 2-beep signal. You must either wait until the green light becomes steady or try again later. If you try to assign lines to a busy voice terminal, you’ll hear a single beep and won’t be able to proceed. 3 Touch the appropriate line buttons to add or remove lines from this voice terminal. The green light next to each line button tells you the current status of the line.
Line Representation See “System Type.” Line Request DESCRIPTION CONS DERATIONS HOW TO USE If the line on which you want to place a call is busy, you can use Line Request to base the system alert you when the line becomes idle. ● The Line Request feature can be used with lines or line pools that appear on buttons. lt cannot be used with Pool Access buttons. ● If you touch another line button or if you place or receive a call after you have touched the line button, your line request is canceled.
Loudspeaker Page DESCRIPTION When you have an optional loudspeaker paging system attached to the control unit of the MERLIN II system, you can page people and make announcements over the system from your console or voice terminal. The system administrator must identify the line jack to which the loudspeaker paging system is connected. Then the administrator can assign that line to attendant consoles and appropriate voice terminals. CONSIDERATIONS ● There can be only one Loudspeaker Page system jack.
5 Touch Message and go on to another procedure, or leave administration mode. Next, you assign the Loudspeaker Page feature to a line button at individual consoles or voice terminals. Label the button(s) and follow the procedure for assigning lines in a square, behind-switch, or pooled system. (See the “Line Assignments” entry for your system type.
HOW TO USE To signal a co-worker: 1 Without lifting your handset, touch the Manual Signaling button. To place an intercom call using a Manual Signaling button: 1 Touch Intercom-Voice or Intercom-Ring. 2 Lift the handset or touch Speakerphone. 3 Touch the Manual Signaling button. Menu-Driven Administration DESCRIPTION The MERLIN II System Display Console has a 2-line, 40-character display and five “soft keys, ” whose current functions are shown by labels on the screen above the buttons.
FIGURE 2-13 The MERLIN II System Display Console in Administration Mode ❑ ❑ ❑ ❑ ❑❑❑❑ ❑❑❑❑ ❑❑❑❑ 2-108 MERLIN II System Features
Line Shift Buttons In menu-driven administration, lines are represented by buttons in the four leftmost columns on the console. As Figure 2-13 shows, there are two pages of 30 lines each, to accommodate the maximum number of lines (56). In systems with more than 30 lines, a button can represent more than one line. For example, the third button from the top in the leftmost column would represent default lines 801 and 831.
2 Enter administration mode by sliding the T/P switch to P and touching Conference twice. The administration menu appears on the display: Administration: Please make a selection System FlexNum Lines Stations More 3 Touch the key for one of the administration options shown on the screen or touch [More] to see the rest of the options available. 4 Follow the screen prompts and the labels under the keys to change basic system settings or administer options, as explained below.
You use the keys beneath the display for editing, as follows: ● If you make a mistake, touch [Bksp] to erase one character at a time. Then redial the entry. ● Touch [Enter] to send the data on the screen to the control unit and return to the previous screen. ● Touch [Next] to send the data on the screen to the control unit and get the next data entry screen (for features with multiple data-entry screens only). ● Touch [Exit] to leave the screen without entering data.
Cntr-Prg To administer Centralized Programming Data Administer data features Date Set current date DayofWk Specify current day of the week for Night Service DialAcc Dial-accessed line pool (ESA) DialPlan Print current dial plan for system Drop For Behind-Switch operation DISA Designate outside lines for use in Direct Inward System Access Emerg Enter data in Night Service emergency numbers list Exclude Assign Exclusion from Night Service Feedback For Ringing-on-Transfer FlexNum Assign
OutOnly Specify that Call Report (SMDR) records outgoing calls only OutRstr Night Service outward restriction PageZone Print page groups PageZn Set up Group Page groups PickUp Assign Call Pickup groups Position Attendant positions Print Print system features/setup/options Recall For administering Recall Timer SMDR Station Message Detail Recording (Call Record) RmdrSvc For administering Reminder Service Renumbr Perform a board renumber Restart Cold start Restrct Station Call Restrict
Message How you respond to a Message light depends on the type of voice terminal you have. CONSIDERATIONS ● When the light next to the Message button is lit on a voice terminal without a display, your system attendant has one or more messages for you. You must get your message(s) from him or her. ● When the Message light is lit on a display voice terminal, someone in the system has left you a message.
Monitor-on-Hold See “Speakerphone and Speaker.” Music-on-Hold DESCRIPTION CONSIDERATIONS When you have Music-on-Hold, you can provide background music for callers whom you have placed on hold, or you can provide music for selected areas of your building through the loudspeaker paging system. You can use a radio, tape player, or stereo system as a music source for this feature. This feature requires a Music Coupler.
4 To designate a line jack to which the music source will be connected, or to change the Music-on-Hold jack assignment, touch the line button until the green light shows the setting you want: . Green light on = the Music-on-Hold source is connected to this line jack Green light off = this line jack is used in another way. 5 Touch Message and go on to another procedure, or leave administration mode. HOW TO USE If your system has Music-on-Hold, a caller that you have put on hold hears background music.
telephone(s) to the Exclusion list. These users will be able to dial the numbers on the emergency number list, however. ADMINISTRATION ● Attendants can override Night Service with Time Set and turn Night Service on or off manually at any time, but the automatic operation will resume the next day. Night Service with Time Set can also be suspended temporarily, such as when there is a midweek holiday or an unexpected facility closing, then reactivated.
3 Touch [Enter] . NOTE: Removing the password deactivates the Outward Restriction feature. To restore Outward Restriction, you need to create a new password. 4 To administer emergency telephone numbers, touch [Emerg] . 5 Dial the entry number (0 through 9) of the telephone number on the allowed list and touch [Enter] . 6 Take the appropriate action: ➤ To add or change an entry, dial the telephone number (maximum of 12 digits) and touch [Enter] .
. - 5 To set the time when Night Service should go off, touch [Stop] . 6 Dial the number of the day of the week for which you are setting a time (Sunday =0, Saturday =6). 7 Perform one of the following operations: To remove the existing automatic stop time for this day, touch [Enter] . To set or change the stop time, dial two digits for the hour and two digits for the minute, in the 24-hour format, then touch [Enter] (For example, if you want Night Service to go off at 8:00 a.m., dial 0800.
Night Service with Outward Restriction The following procedure describes how to set up or change your password, list of emergency numbers, or Exclusion list. 1 Touch Message. 2 To administer a password, dial # 309, then take one of these actions: ➤ To create a new password or replace an existing password, dial any four digits (0 through 9). To remove an existing password, touch Drop. NOTE: Removing the password deactivates the Outward Restriction feature.
b Perform one of the following operations: To remove the existing automatic start time for this day, touch Drop. To set or change the start time, dial two digits for the hour and two digits for the minute, in the 24-hour format. For example, if you want Night Service to go on at 5:30 p.m., dial 1730. 3 For each day of the week in turn, set the time of day when you want Night Service to go off automatically. You must perform both steps a and b for each day.
HOW TO USE Turning Night Service without Outward Restriction On and Off A green light next to the Night Service button is on whenever Night Service is in effect. To turn Night Service on or off: 1 Touch Night Service (or dial #39). Turning Night Service with Outward Restriction On and Off If the system is administered with the Outward Restriction option, the attendant must use the password to turn Night Service on and off.
Notify DESCRIPTION CONSIDERATIONS The Notify feature is a way for people in the MERLIN II system, other than the attendant, to alert someone that a message is waiting. With this feature people can program Send buttons for others to whom they often send messages or Receive buttons for receiving messages from others, such as a boss to his or her secretary, or vice versa. You can use the Notify feature in addition to the Message feature.
HOW TO USE To turn on the green light next to the Receive button at another voice terminal: 1 Touch the Send button for that voice terminal. The green light next to the Send button goes on. The green light next to the Receive button on the other voice terminal goes on. To turn off the green light next to the Send button: 1 Touch th Send button The green light next to the Send button on your voice terminal goes off. The green light net to the Receive button on the other terminal goes off.
On-Hook Dialing See “Speakerphone and Speaker.” One-Touch How with Call Annoucement DESCRIPTION If the administrator has administered One-Touch Hold with Call Announcement, you can put an outside call on hold and place an intercom call, all with one touch. For instance, while on an outside call, you may need information from a person within your system. You can do this by touching the Auto Intercom button for your co-worker.
With a BIS-34D Console To administer One-Touch Hold or change from One-Touch Hold to One-Touch Transfer: 1 Touch Message. 2 Dial the 4-character code #315, then perform one of the following operations: If you want One-Touch Transfer, dial 0. If you want One-Touch Hold with Call Announcement, dial 1.
Outside Auto Dial DESCRIPTION You can use the Outside Auto Dial feature to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers, account numbers, and PBX, Centrex, or Custom Calling feature codes. Whenever instructions tell you to dial an outside number, you can touch an Outside Auto Dial button instead.
HOW TO USE To dial an outside number with one touch: 1 Without lifting your handset, touch the Outside Auto Dial button for the number you want to dial. Your voice terminal speaker goes on and you hear dialing. 2 When you hear the other person answer, lift your handset or speak into your speakerphone. If the line is busy or if no one answers. 1 Touch Speaker to cancel the call. You can also lift your handset and then touch an Outside Auto Dial.
Personal Speed Dial DESCRIPTION You can use the programming instructions below to assign a 3-character Personal Speed Dial code (from #01 through # 24) to telephone numbers, PBX, Centrex, or Custom Calling feature codes, or account codes you frequently dial. This feature is especially useful for people who have 5-button or 10-button analog voice terminals and don’t have many available buttons on which to program the Outside Auto Dial feature.
HOW TO USE To place a call using a Personal Speed Dial code: 1 Lift your handset, or press the Speakerphone button (for on-hook dialing). 2 Dial a Personal Speed Dial code (#01 through #24). You may also choose not to lift your handset. When you dial the speed dial code, your voice terminal speaker goes on. You can lift your handset when the person answers.
To use a dial code to select the ringing sound you prefer: (Use this procedure only with a 7406 voice terminal. ) 1 Enter programming mode. 2 Dial #56. You hear the ringing sound your terminal makes. 3 Dial #56 again. You hear another ringing pattern. 4 Dial #56 repeatedly until you hear a ringing pattern you like. 5 Leave programming mode. HOW TO USE After you have programmed your Personalized Ringing preference, you don’t need to do anything else to use the feature.
Privacy DESCRIPTION If you share an outside line with other people, you may choose to program a Privacy button that allows you to prevent others from accidentally joining your telephone conversations. CONSIDERATIONS . ● To turn the Privacy feature on and off, you can use a dial code instead of programming a button. However, if you use a dial code to turn on this feature, you will not have a light to remind you that the feature is active.
Programming See “Voice Terminal Features and Programming Codes” in Section 3, “Quick Reference Guides. ” Recall DESCRIPTION CONSIDERATIONS You can use Recall to disconnect and then begin another intercom call without hanging up. If you are on a PBX or Centrex system, you must use the Recall feature when directions tell you to include a switchhook flash.
HOW TO USE If you have a Recall button, you can use the button to disconnect an intercom call without hanging up your handset: 1 Touch Recall. You can use the Recall button to generate a switchhook flash for a dialing sequence that you want to store in the system. 1 Touch Recall. 2 Touch Hold (Pause). If you have a digital voice terminal and choose to use a dial code to access the Recall feature: 1 Whenever you need to use Recall, dial #50.
2 Dial number to specify timer interval: ● 0 = 350 milliseconds ● 1 = 450 milliseconds ● 2 = 650 milliseconds ● 3 = 1 second 3 Touch [Enter] . 4 Touch Conference to return to the administration menu or leave administration mode. With a BIS-34D Console 1 Touch Message.
CONSIDERATIONS ADMINISTRATION ● To use Reminder Service, the MERLIN II system clock must be set. ● Reminder Service must be reset each time it is used. It doesn’t carry over from one day to the next. ● At any given time, only one reminder time can be in effect for a particular voice terminal. ● If the voice terminal is busy when the system sends the reminder, the reminder is cancelled. ● Reminders override the Do Not Disturb feature.
HOW TO USE Procedures for setting and canceling Reminder Service calls from attendant consoles and from individual voice terminals are somewhat different. Follow the appropriate procedure below.
If you have Reminder Set buttons, they show the status of the feature. The light next to Reminder Set on your console is off, unless you set a reminder for yourself. The lights next to Reminder Set buttons are on, however, at any voice terminals for which you set reminder times. Canceling Individual Reminders from Attendant Consoles To cancel a reminder at a particular voice terminal, follow these steps: 1 Take the appropriate action: Touch Reminder Cancel.
PROGRAMMING To disable or enable Ringing/Idle Line Preference, enter programming mode and follow these steps: 1 Touch a line button. 2 Dial *343 to enable Ringing/Idle Line Preference or *344 to disable it3 Leave programming mode. HOW TO USE When you receive an outside call: 1 Lift your handset or touch Speakerphone. If you have Ringing/Idle Line Preference, the MERLIN II system connects you to the ringing line. 2 If you have dialed this feature, touch the line button for the incoming call.
3 If you have a printer connected to your system, you can make sure that you have selected the option you want by having the system print a System Feature Report. To order a report, dial #905 and wait for the beep. 4 Touch Message and go on to another procedure, or leave administration mode. HOW TO USE Check with your system administrator whether your system has the Ringingon-Transfer or the Music-on-Hold feature.
places, such as lobbies or conference rooms, not to ring. A line programmed for no ring does not ring on outside calls, but does ring for transferred and intercom calls. PROGRAMMING .. can assign immediate, delayed, or no ring to individual lines or line pools on your voice terminal or you can program the same option for all your lines and line pools. You assign Abbreviated or Repeated Ringing to all your lines or line pools.
Saved Number Redial DESCRIPTION If you have programmed a Saved Number Redial button, you can use the button to save an important number for later one-touch dialing. If the number you call is busy or no one answers, or if you need to call the person back, you can save that number by touching Saved Number before you hang up. Later, when you touch Saved Number again, your voice terminal automatically redials the number you have saved.
Send Message DESCRIPTION A system attendant can turn on the Message light at the voice terminals of people in the MERLIN II system in order to alert them that they have a message. CONSIDERATIONS There are different procedures for turning on the Message light from a BIS-34D console and a MERLIN II System Display Console. PROGRAMMING ● Only the attendant at an attendant console can turn on the Message light at a voice terminal without a display.
To send a message to a display or to turn someone’s Message light on: 1 Touch Send Message. 2 Touch the Auto Intercom button for the person’s voice terminal. The red light next to the Auto Intercom button goes on, indicating that the person's Message light is on. People with display consoles must retrieve their messages to turn the Message light off. To turn off the Message light at a voice terminal without a display: 1 Touch Send Message. 2 Touch the Auto Intercom button for the person’s voice terminal.
Shift DESCRIPTION There are three types of Shift buttons, one type on the 7406 voice terminal and two types on the MERLIN 11 System Display Console : The 7406 Voice Terminal Shift Button If you have a 7406 voice terminal, you can use the Shift button to use a second feature that you have programmed on a single button. When the Shift button is in use, the light next to it goes on. When you touch the programmable feature button, you activate the feature programmed on the upper band.
2 Touch the programmable feature button. When you are finished using the programmable feature button, the light goes off next to the feature button and the Shift button. The Shift Button on the Display Console To use a Shift button on the display console: 1 Touch the appropriate Shift button for the voice terminal or line you want to access. The red light next to the Shift button goes on steady.
2 Touch either of two adjacent Auto Intercom buttons: Green light on = station jack part of voice/data pair Green light off = station jack not paired 3 Touch Conference to return to the administration menu or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial #211. 3 Wait until the system beeps twice. The green light next to Message becomes steady.
SMDR (Station Message Detail Recording) See “Call Report. ” Speakerphone DESCRIPTION If your voice terminal is equipped with a speakerphone, you can conduct conversations without lifting your handset. Anyone with you can hear both sides of the conversation. If you have a speaker, you can place a call (On-Hook Dialing) or monitor a call if you have been put on hold (Monitor-on-Hold) without lifting your handset.
Using On-Hook Dialing 1 Without lifting your handset, touch Speaker. 2 Dial the number. 3 When you hear the other person answer, lift your handset to speak. If the line is busy, or if you get no answer: 1 Touch Speaker to cancel the call. Using Monitor-on-Hold 1 Touch Speaker. 2 Hang up. 3 When you hear the other person return to the call, lift your handset and continue the call. Using Group Listening 1 While a call is in progress, touch Speaker and continue your conversation.
Pause Program a pause (1.5 seconds) into a dialing sequence. For example, you may need to place a pause between a pool access code, such as a 9, and an outside telephone number in an Outside Auto Dial sequence. 1 Dial the pool access code. 2 Touch Hold (Pause). 3 Dial the outside telephone number Stop Program a stop into a dialing sequence to allow you to wait for a second dial tone.
Square Line Configuration See “Line Assignments in Square Systems” Stopwatch DESCRIPTION If you want to start and stop the timer on your 7406D voice terminal—to time how long you spend on a call, for example- you can use your display and the Stopwatch feature. When you touch a programmed Stopwatch button, the Stopwatch activates the timer on your display screen. CONSIDERATIONS ● This feature can be used only with the 7406 display voice terminal.
System Renumbering DESCRIPTION At some point, you may need to change modules in the control unit. If you replace a module with one of a different type, you must readminister the system to reassign numbers to lines and stations. Changing station modules may also require readministration of features that are related to analog stations only, such as attendant positions and the Voice Announcement to Busy Voice Terminal feature.
System Size DESCRIPTION The MERLIN II system can be set for two different sizes: small and large. The small setting is for systems administered for eight or fewer lines and 20 or fewer voice terminals. With small systems, the administrator and attendants typically use a BIS-34D voice terminal with display as a console. The large setting is for systems administered for more than eight lines or more than 20 voice terminals. This size system can accommodate up to 56 lines and 72 voice terminals.
System Speed Dial DESCRIPTION The administrator can assign System Speed Dial codes to frequently dialed numbers, such as warehouse or branch office numbers or the numbers of clients or vendors. The administrator then distributes the list of codes to people in the office. People can place a call to one of those numbers quickly, by dialing the code ( #60 through #99) or touching the button on which they have programmed the code. CONSIDERATIONS ● System Speed Dial codes may be unmarked or marked.
To assign a consequential System Speed Dial code, touch [Enter] a n d repeat steps 2 through 4. 6 Touch Conference to return to the administration menu, or leave administration mode. With a BIS-34D Console 1 Touch Conference. The red light next to Adm Tel goes on. 2 Dial 0. 3 Dial a System Speed Dial code ( #60 to # 99). 4 If you are storing a marked Speed Dial code, dial * after dialing the System Speed Dial code. 5 Dial the telephone number, including a leading 1 where required.
HOW TO USE You can program a button or use a dial code to access this feature. To dial an outside number: 1 Lift your handset. . 2 Touch the System Speed Dial button or dial the appropriate code (#60 through # 99). System Type DESCRIPTION As part of basic administration, you must specify whether the system is square, behind-switch, or pooled. If the system is pooled, you must specify the method used to access line pools: Button Access, Dial Access, or Automatic Route Selection (ARS).
3 Go on to another procedure, or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial #202 and wait for the 2-beep signal to begin. 3 Dial one of the following digits to specify the system type: ● 0 = square system. ● 1 = pooled system with Button Access to Line Pools. ● 2 = pooled system with Dial Access to Line Pools. ● 3 = pooled system with Automatic Route Selection. ● 4 = behind-switch system.
Tones DESCRIPTION Your MERLIN II system voice terminal provides the following tortes to inform you of the progress of a call that you are placing or about to place. The feedback discussed here is generated by the MERLIN II system. In many cases it is the same tones generated by the outside telephone system. Sound Feedback 2-158 MERLIN II System Features Meaning of the Feedback Intercom dial tone Steady tone You can begin dialing when you are ready.
The MERLIN II system also provides you with the following tones on your voice terminal, unless you have a behind-switch system, so that you know . immediately what kind of call you are receiving. If your system is behind a switch, your tones will be different.
Touch-Tone or Rotary Signaling DESCRIPTION When the MERLIN II system is installed, it is set to send or generate TouchTone signals. If some of the system’s lines generate rotary pulses, you need to identify each of those lines to the system, If you are not sure whether lines are Touch-Tone m rotary, perform this test at the administrator/attendant console: 1 Make sure the T/P switch is in the center position. 2 Touch each line button and dial out.
Touch-Tone Enable DESCRIPTION If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advantage of bank-by-phone, credit card authorization, and alternate long distance services, NOTE: This feature is for rotary lines only. CONSIDERATIONS Once you touch the Touch-Tone Enable button, all remaining digits of the number generate Touch-Tone signals.
Transfer DESCRIPTION You can use your voice terminal Transfer button to transfer intercom and outside calls to someone else in your MERLIN II system. There are four ways to transfer calls: CONSIDERATIONS ● Option A. If you have an Auto Intercom button for the person to whom you want to transfer a call, and if your administrator has set your system for One-Touch Transfer, you can transfer a call with one touch. ● Option B. You can transfer a call by dialing the intercom number. ● Option C.
To transfer a call using Option B: 1 Touch Transfer. 2 Dial the intercom number of the person to whom you are transferring the call. 3 Hang up. To transfer a call using Option C: 1 Touch Transfer. 2 Touch Intercom-Voice. 3 Dial the intercom number of the voice terminal to which you want to transfer the call. 4 Announce the call through your handset. 5 Hang up. To screen a call using Option D: 1 Touch Hold. 2 Touch Intercom-Ring. 3 Dial the person’s intercom number.
To answer the call: 1 Lift your handset. If a second transferred call returns to your attendant console before the first call is answered: The red light moves to the line button of the second call and flashes rapidly. The green light next to the Auto Intercom button for the voice termianl from which the second call is retuning flashes slowly.
5 Touch Message and go on to another procedure, or leave administration mode. Voice Announcement Enable/Disable DESCRIPTION CONSIDERATIONS Ordinarily, people can use the MERLIN II system intercom feature to announce calls through your voice terminal speaker. However, if you do not want a voice announcement to interrupt your work, you can use the Voice Announcement Disable feature to have intercom calls at your voice terminal ring instead.
Voice Announcement To Busy Voice Terminal DESCRIPTION CONSIDERATIONS The system administrator can assign some voice terminals two consecutive station jacks on the control unit so that people at these voice terminals can receive voice announcements while they are busy on a call. The system administrator must assign the voice terminal two consecutive station jacks on the control unit. This requires special wiring. (See Section 3, “Installation” in the MERLIN II lnstallation and Administration Manual.
Voice Terminal Type DESCRIPTION ADMINISTRATION When the system is first set up, the system recognizes all analog stations except the administrator/attendant console as BIS/HFAI voice terminals, that is, voice terminals with raised plastic buttons. As part of basic administration, you must identify for the system any analog station jacks used for non-BIS/HFAI voice terminals, which have flat membrane buttons.
Volume Control DESCRIPTION You can adjust the volume control lever on the left side of your voice terminal to increase or decrease the loudness of the ringing sound on the speaker. If you have a speakerphone, adjust the speakerphone volume using the volume control setting on the front of the voice terminal. HOW TO USE Slide the volume control switch in the direction indicated on the voice terminal to raise or lower the volume of the speaker or speakerphone.
Accessory Equipment The following information is included in “Accessory Equipment”: 1 Description The description of the accessory tells what it does and its advantages for the user. 2 Drawings and Diagrams Drawings of the accessory and its parts are included for each piece of equipment, along with, if applicable, diagrams showing how the equipment is connected to the MERLIN II system and accessories.
Auxiliary Power Unit DESCRIPTION You must add an auxiliary power unit (Figure 2-14) to any control unit carrier if the total number of voice terminals and voice terminal accessories (including hands-free units and headset adapters) is greater than the carrier’s capacity. Each carrier of your system control unit supports up to 45 units, and each auxiliary power unit adds 20 unit loads to your system. (For information on units and unit loads, see the MERLIN II System Installation and Administration Manual.
Basic Telephones with OPTI and BTMI DESCRIPTION To provide service to people at a remote location, off-premises basic TouchTone telephones can be connected to the MERLIN II system through outside lines with the Off-Premises Telephone Interface (OPTI). The OPTI permits you to use an off-premises telephone to access many of the features of your on-premises communication system using dial codes and switchhook flashes. See Figure 2-15.
FIGURE 2-16 A Basic Telephone and Modem Interface (BTMI). TEL. DEVICE RINGING MODE TIMER JACK NORMAL TIMED FIGURE 2-17 A basic telephone connected to a BTMI. Line jack 4-Pair modular cord CONSIDERATIONS Tel. device jack 2-Pair modular cord When the system administrator assigns lines to a basic telephone, the administrator must provide the user with a list of codes for the lines and/or line pools he or she can access.
ADMINISTRATION You use the same procedures for administering basic telephones connected to BTMIs and OPTIs that you use for administering standard voice terminals, Get the completed Station Configuration Forms for the telephones. Then follow the instructions under the appropriate entries to assign lines or line pools and to assign Call Restriction, if desired. PROGRAMMING The Station Configuration Forms show what lines and features should be assigned to each telephone in the system.
FIGURE 2-18 Dial codes for basic telephones connected to BTMIs and OPTIs.
Control Unit Modules DESCRIPTION The basic carrier contains slots for up to seven modules, which supply power, direct system operation, and provide jack connections for telephone lines, voice terminals, and other equipment, such as a tape player for the Musicon-Hold feature. See Figure 2-19. You can also add to your system one expansion carrier which provides more power and additional connections for lines and equipment.
● Processor Module. The Processor Module, which contains the microprocessor that controls the system’s programs and features, always occupies the next slot (slot 0) on the control unit. This module may also contain jacks for optional equipment. A red light on this module goes on when the system is powered up. If the light goes on at any other time, it indicates a problem with the system. ● Circuit Pack Modules.
Frequency Generator DESCRIPTION If your basic carrier or expansion carrier has a 12-Basic Telephone (012) Module, you must connect a Frequency Generator to the Power Module, located in the first slot of each carrier containing basic telephone modules. See Figure 2-20. The frequency generator converts 117-volt, 60-Hz input power to 105-volt, 30-Hz ringing voltage for basic telephones connected to the 12-Basic Telephone Module. FIGURE 2-20 A frequency generator. Frequency generator .
General Purpose Adapter With the General Purpose Adapter (GPA) you can connect to your analog voice terminal Touch-Tone (not rotary) equipment such as modems, autodialers, facsimile (FAX) machines, and telephone extensions (including cordless telephones). An example is shown in Figure 2-21. DESCRIPTION FIGURE 2-21 A voice terminal and a computer/modem connected to a General Purpose Adapter (back view). BASIC JOIN TEL. EQUIP. V.T.
like a voice terminal. Note that incoming calls ring only at the voice terminal, not at the attached device. Using Auto Mode Set the switch to Auto to connect a modem, answering machine, or other automatic answering device. Program an Auto Answer-All feature button and activate it so the device answers incoming calls automatically. If an extension is attached, it will ring.
CONSIDERATIONS ● Be sure you are using the correct model for the voice terminal, as shown below. Model S101A (silver) is used with digital voice terminals only. Model S102A (black) is used with analog voice terminals only. HOW TO USE ● The HFU can be used with the 10-button, BIS-10, BIS-22, 34-button, 34-button deluxe, SP-34, SP-34D, BIS-34, and BIS-34D analog voice terminals. When you use the HFU with a 7406 digital voice terminal, you must use a local power unit.
Headset and Headset Adapter DESCRIPTION A headset connected to your voice terminal by way of the headset adapter allows you to handle calls more easily. See Figure 2-23. FIGURE 2-23 A headset connected to a headset adapter with an enlargement of the headset adapter. A headset can be used with the 10-button, BIS-10, BIS-22, 34-button, 34button deluxe, SP-34, SP-34D, BIS-34, and BIS-34D with display analog voice terminals and with the 7406 digital voice terminal.
To answer a call: 1 Touch On/Quiet on the headset adapter. To mute the microphone: 1 Hold down On/Quiet on the headset adapter. To hang up: 1 Touch Off on the headset adapter. The green light next to On/Quiet goes off. In-Range, Out-of-Building Voice Termianl and Protectors DESCRIPTION You can place a voice terminal in another location, outside of the main building, but within 1000 feet of the MERLIN 11 system control unit.
Loudspeaker Paging System See “Loudspeaker Page” in “MERLIN II System Features.” Music Coupler DESCRIPTION If your system has the Music-on-Hold feature, you must connect the music source, such as a tape player, to the MERLIN II system with a music coupler. The music coupler shown in Figure 2-25 provides a secondary bridged connection so that the music source can also be connected to a loudspeaker paging system to provide background music in sections of your building in which paging speakers are located.
Power Failure Telephones DESCRIPTION In case of a power failure, a basic Touch-Tone or rotary telephone connected to a Power Failure Telephone jack in a control unit module has access to another line on the same module. (See Figure 2-26 to identify the PFT jack on different line modules.) When there is a power failure, all of the system except for power failure telephones, shuts off.
Supplemental Alert Adapter DESCRIPTION You can connect Extra Alert Devices, such as a horn, bell, strobe, or chime, to your system through a Supplemental Alert Adapter (SAA) so that people working in noisy or remote areas of a building can be alerted when a call rings (Figure 2-27). The SAA does, not connect directly to the control unit; instead, a voice terminal connected to the control unit also connects to the SAA.
2 Plug one end of the modular cord into the jack labeled C.U. # on the SAA and the other end into the voice terminal’s modular wall jack. 3 Plug the modular cord from the extra alert device into the jack labeled Alerter on the SAA. To have the extra alert device turn on when a call rings at the appropriate voice terminal, turn the SAA to the On position.
Introduction This guide summarizes the administrative procedures described in Section 2, “Reference.” For more information about a particular procedure, refer to the entry for that feature. Separate procedures are provided for the BIS-34D console and the MERLIN II System Display Console. Before you perform any of these procedures, be sure to record the change or addition you’re making on your planning forms.
Button Code Administration Procedures Button code administration procedures are divided into two categories: basic and optional procedures. Basic Administration Procedures Do This Administration Procedure System size 1 Touch Message. 2 Dial #201. 3 If green light next to Message is steady and you hear two beeps, go on to step 4. If not, wait for 2-beep signal or try again later.
Administration Procedure Attendant console position Do This 1 Touch Message. 2 Dial # 203, 3 If green light next to Message is steady and you hear two beeps, go on to step 4. If not, wait for 2-beep signal or try again later. 4 Touch Auto Intercom button(s): Steady green = attendant position Flashing green = potential attendant position used as nonattendant position 5 Touch # . 6 Wait for lights next to Adm Tel, Adm Pool, Message, and Speaker to flash.
Do This Administration Procedure Touch-Tone or rotary signaling 1 Touch Message. 2 Dial #302. 3 Touch line buttons: Steady green on = Touch-Tone Green off= rotary 4 Touch Message. Voice Terminal Type Setting (raised plastic or flat membrane button) 1 Touch Message. 2 Dial #320. 3 Touch Auto Intercom button(s): Green light on = raised plastic button voice terminal Green light off = flat membrane button voice terminal 4 Touch Message. Voice Announcement to Busy Voice Terminal 1 Touch Message.
Administration Do This Procedure Voice terminal hne/line pool assignments in pooled systems: To assign lines to line pools 1 Touch Adm Pool. 2 If green light next to Adm Pool is steady and you hear two beeps, go on to step 3. If not, wait for 2-beep signal or try again later. 3 Dial pool code. 4 Touch line buttons: Steady red on = line in pool Red off = line not in pool 5 Touch Adm Pool. To assign lines and line pools to voice terminals 1 Touch Adm Tel.
Optional Systemwide Features Do This Administration Procedure Automatic Route Selection (ARS): To specify how many tables are 6-digit tables 1 Touch Message. 2 Dial #305. 3 Dial number of 6-digit tables (0 through 8). 4 Touch Message. To add an area code or exchange 1 Touch Message. 2 Dial #6. 3 Dial table number (0 through 7). 4 Dial entry number (00 through 99). 5 Dial entry (area code or exchange). 6 Touch Message. To delete an area code or exchange 1 Touch Message. 2 Dial #6.
Do This Administration Procedure Automatic Route Selection (ARS): continued) To delete a pool number (action also deletes any other digits and absorption type) To add other digits in the Special Number Table To delete other digits in the Special Number Table To get a printout of ARS tables Touch Message. 1 2 3 4 Dial #7. Dial table number (0 through 9). Dial entry number (0 through 5). 5 Touch Drop. 6 Touch Message. 1 Touch Message. 2 Dial #800. 3 Dial entry (access and/or account code).
Do This Administration Procedure Call Pickup Groups: To assign voice terminals to groups 1 Touch Message. 2 Dial # 327. 3 Dial number of Call Pickup group (01 through 30). 4 Touch Auto Intercom button(s): Steady green on = voice terminal in group Green off = voice terminal not in group 5 Touch Message. Call Report: To set time and date and administer Call Report options (may be required for Night Service and Reminder Service) 1 Touch Message.
Do This Administration Procedure Call restrictions and allowed lists: To assign outward and toll call restrictions to voice terminals: NOTE: If you do not need to dial a toll prefix (0 or 1) to place a long distance call, perform steps 1 and 2 below. If you use a toll prefix, just perform step 2 below. 1 To set lines to identify long distance calls by area code only 2 To assign call restrictions to voice terminals 1 Touch Speaker.
Do This Administration Procedure Call restrictions and allowed lists 1 Touch Message. continued): 2 Dial #4. To assign access to allowed lists to voice terminals 3 Dial list number (0 through 7). 4 Touch Auto Intercom button for voice terminal: Steady green on = voice terminal has access to numbers on list Green off = voice terminal doesn‘t have access to numbers on list 5 Touch Message. To get a printout of an allowed list 1 Touch Message. 2 Dial #5. 3 Dial list number (0 through 7).
Administration Do This Procedure Direct Inward System Access: To assign lines for DISA 1 Touch Message. 2 Dial # 323. 3 Touch line button: Steady green on = line used for DISA Green off = line not used for DISA 4 Touch Message. To specify a password for DISA users 1 Touch Message. 2 Dial #324. 3 Dial a 4-digit password or touch Drop. 4 Touch Message. To set up DISA outward restriction 1 Touch Message. 2 Dial #325. 3 Dial 0 for outward restriction or 1 for no restriction. 4 Touch Message.
Do This Administration Procedure Forced Account Code Entry 1 Touch Message. 2 Dial # 319. 3 Touch Auto Intercom button(s): Steady green on = voice terminal has Forced Account Code Entry Green off = voice terminal doesn‘t have Forced Account Code Entry 4 Touch Message. Group Call Distribution: To assign voice terminals to groups for Group Call Distribution 1 Touch Message. 2 Dial # . 3 Dial default number of Call Distribution group (870 through 875).
Do This Administration Procedure Group Paging: (continued) To get a printout of paging groups 1 Touch Message. 2 Dial #903 and wait for beep. 3 Touch Message. Intercom Dial Tone To change the intercom dial tone 1 Touch Message. 2 Dial #335. 3 Touch 0 to provide MERLIN II system intercom dial tone. Touch 1 to provide CO line dial tone. Night Service, Enhanced: To assign voice terminals to attendant’s Night Service group 1 Touch Message. 2 Dial # 307. 3 Dial attendant’s intercom number.
Do This Administration Procedure Night Service, Enhanced (continued): To set times for Night Service to go on and off automatically 1 Touch Message. 2 Dial #311. 3 Dial number of day of week (0 = Sunday, 6 = Saturday). 4 Dial “on” time (2 digits for hour, 2 digits for minute in 24-hour format), or touch Drop to remove entry. 5 Dial # 312. 6 Dial number of day of week (0 = Sunday, 6 = Saturday). 7 Dial “off” time (2 digits for hour, 2 digits for minute in 24-hour format), or touch Drop to remove entry.
Do This Administration Procedure Recall Timer 1 Touch Message. 2 Dial # 318. 3 Dial number to specify timer interval: 0 = 350 milliseconds 1 = 450 milliseconds 2 = 650 milliseconds 3 = 1 second 4 Touch Message. Reminder Service Cancel 1 Touch Message. 2 Dial #333. 3 Dial hhmm (24-hour format), or touch Drop to remove entry. 4 Touch Message. To get a printout of Reminder Service Cancel 1 Touch Message. 2 Dial #905 and wait for beep. 3 Touch Message. Ringing-on-Transfer 1 Touch Message. 2 Dial # 314.
Administration Procedure Transfer Return Interval Do This 1 Touch Message. 2 Dial #306. 3 Dial number of rings (1 through 9) preferred before calls return to original voice terminal. Dial 0 if transferred calls should not return. 4 Touch Message.
Administration Button Codes Administration Code # 201 Other Number(s) Feature Button(s) Set system size. 0 = small 1 = large .. # 202 Set system line representation type. 0 = square 1 = pooled with Button Access 2 = pooled with Dial Access 3 = pooled with ARS 4 = behind-switch # 203 Auto Intercom Designate attendant positions. # 204 Line Designate Music-on-Hold line jack. # 205 Line Designate Loudspeaker Page line jack.
Administration Code # 310 Other Number(s) Number of entry on list (0 through 9) plus the telephone number Button(s) Feature Set up a Night Service allowed list of emergency numbers. Drop Remove Entry. #311 # 312 # 313 # 314 Day of the week (0 through 6; 0 = Sunday), a 2-digit hour (24-hour format), a 2-digit minute Day of the week (0 through 6; 0 = Sunday), a 2-digit hour (24-hour format,) a 2-digit minute Set the time of day that Night Service goes on automatically.
Other Number(s) Administration Code # 326 1 = 1 minute 2 = 2 minutes 3 = 3 minutes 4 = 4 minutes 5 = 5 minutes # 327 01 through 30 (Call Pickup group number) # 328 # 329 # 333 # 335 # 390 # 391 Set the Camp On return interval. Auto Intercom Associate host system dial code with Drop, or Transfer, then 6character code or same button button. Specify the operating mode for Extended Station Status (ESS).
Other Number(s) Administration Code #6 #87 #88 Drop Remove an area code or exchange from an ARS table. 0 through 9 (table number) plus 0 through 5 {entry number) plus entry Add a pool number plus other digits, if required, to an ARS table. 0 through 9 (table number) plus 0 through 5 (entry number) plus 0 through 5 (absorption type) Associate a digit absorption type with a pool number.
Menu-Driven Administration Procedures The following table shows procedures for menu-driven administration. This display-based method is used only with the MERLIN 11 System display console. The console makes administering your system easy because each button below the display aligns with its corresponding entry on the display.
Menu-Driven Administration Map FIGURE 3-1 Menu-Driven Administration Map 3-22 Menu-Driven Administration Procedures
Basic Administration Procedures Do This Administration Procedure System Size Setting 1 Reach screen via [System], [Size] . 2 Touch [Small] or [Large] as appropriate for your system. System Type 1 Reach screen via [System], [Type] . 2 Touch the appropriate button for the type of system you want from the following [Square], [ButnAcc], [ARS], [DialACC] . For a behind switch system, touch [More] , [BehindSw] .
Do This Administration Procedure Flexible Numbering, Single: To renumber lines 1 Reach screen via [FlexNum] , [Single] , [Lines] . 2 Dial the old line number. 3 Touch [Enter] . 4 Dial the new line number. 5 Touch [Next] to change more line numbers in sequence. 6 Touch [Enter] to change more line numbers that are not in sequence or to continue with other Flexible Numbering operations. 7 Touch Conference to return to the administration menu.
Do This Administration Procedure Attendant Position Setting 1 Reach screen via [System], [Attendants], [Position] . 2 Touch Auto Intercom button(s): Green light on = attendant position Green light flashing = not now an attendant position 3 Touch [Store] . Loudspeaker Page jack 1 Reach screen via [More], [Options] , [XtrnPg] . 2 Touch line button: Green light on = Loudspeaker Page jack Green light off = standard line or Music-on-Hold jack 3 Touch Conference to return to the administration menu.
Do This Administration Procedure Voice terminal line assignments in square and behind switch systems 1 Reach screen via [Stations], [Line/Pool] . 2 Touch Auto Intercom button for voice terminal. 3 Touch [Enter] . 4 Touch line buttons: Steady green on = line assigned to voice terminal Green off = line not assigned to voice terminal 5 Touch Conference to return to the administration menu.
Optional Systemwide Features Do This Administration Procedure Automatic Route Selection (ARS): To specify how many tables are 6-digit tables To add an area code or exchange To delete an area code or exchange To add a pool number, other digits, and an absorption code, if required 1 Reach screen via [More] , [Tables] , [ARS-6dgt] . 2 Dial number of 6-digit tables (0 through 8). 3 Touch [Enter] . 4 Touch Conference to return to the administration menu.
Do This Administration Procedure Automatic Route Selection (continued): To associate an absorption type with a pool number after adding the pool number .. 1 Reach screen via [More], [Tables], [More], [ARS-Abs] . 2 Dial table number (0 through 9). 3 Dial entry number (0 through 5). 4 Touch [Enter] . 5 Dial Absorption code (0 through 5).
Do This Administration Procedure Behind Switch Operation To specify system type 1 Reach screen via [System], [Type], [More] . 2 Touch [BehindSw] . To administer fixed features for the host system. 1 Reach screen via [More] , [Options] , [More] , [BehindSw] . 2 Touch the appropriate button, [Transfer] , [Drop] , or [Conference] . 3 Dial host system code or touch button again for Recall. 4 T o u c h [Enter] . 5 Touch Conference to return to the administration menu.
Do This Administration Procedure Call restrictions and allowed lists: To assign outward and toll call restrictions to voice terminals: NOTE: If you do not need to dial a toll prefix (0 or 1) to place a long distance call, perform steps 1 and 2 below. If you use a toll prefix, just perform step 2 below. 1 To set lines to identify long distance calls by area code only 1 Reach screen via [Lines], [TollType] .
Do This Administration Procedure I Call restrictions and allowed lists (continued): To set up allowed lists To assign access to allowed lists to voice terminals 1 Reach screen via [More], [Tables], [More], [AlwList] . 2 Dial list number (0 through 7). 3 Dial entry number (0 through 9). 4 Touch [Enter] . 5 Dial the new entry up to 6 digits (area code and/or exchange) plus leading 1 if required, or emergency number (e.g. 911).
Do This Administration Procedure ... Camp On: To set the Camp On return interval 1 Reach screen via [More], [Options] [CampOn] . 2 Enter the number of minutes (1 through 5) that calls should remain camped. 3 T o u c h [Enter] . 4 Touch Conference to return to the administration menu. Centralized Programming 1 Reach screen via [More], [More], [Cntr-Prg]. 2 Touch Auto Intercom button for voice terminal to be programmed. 3 T o u c h [Enter] .
Do This Administration Procedure Disconnect interval for held calls 1 Reach screen via [Lines], [More] , [HldAband] . 2 Touch line buttons: Steady green on = line drops held call on long (450 millisecond) signal (default) Green off = line drops held call on short (50 millisecond) signal 3 Touch Conference to return to the administration menu. Extended Station Status: To change the mode of ESS operation 1 Reach screen via [More], [Options] [More], [Status] . 2 Select [Hotel] or [CMS] as appropriate.
Do This Administration Procedure Group Paging: To assign voice terminals to groups for Group Page 1 Reach screen via [Stations], [More], [PageZn] . 2 Dial code (default 881 through 887) or logical ID number of Group Page group. 3 Touch [Enter] . 4 Touch Auto Intercom button(s): Steady green on = voice terminal in paging group Green off = voice terminal not in paging group 5 Touch Conference to return to the administration menu.
Do This Administration Procedure Night Service, Enhanced: (continued) To set up an allowed list of emergency numbers To set up a Night Service Exclusion list 1 Reach screen via [More], [Night], [Emerg] . 2 Dial entry number (0 through 9). 3 Touch [Enter]. 4 Dial telephone number (12 digit maximum). 5 Touch [Next] and repeat steps 4 and 5 for up to 10 numbers. 6 Touch [Enter] .
Do This Administration Procedure One-Touch Call Handling Option: To set system for One-Touch Transfer (default) 1 Reach screen via [More], [Options] , [More], [More] , [OneTouch] . 2 Touch [Transfer] . 3 Touch Conference to return to the administration menu. or To set system for One-Touch Hold with Call Announcement 1 Reach screen via [More], [Options], [More], [More], [OneTouch] . 2 T o u c h [Hold] . 3 Touch Conference to return to the administration menu.
Do This Administration Procedure System Speed Dial: To assign System Speed Dial codes Transfer Return Interval 1 Reach screen via [More], [SpdDial] . 2 Dial System Speed Dial Number (60 through 3 Touch [Enter] . 4 Dial * if it is a marked 5 Dial number. 6 Touch [Next] for next highest code or touch [Enter] and follow steps 2 through to assign nonsequential System Speed Dial codes. 7 Touch Conference to return to the administration menu. 1 Reach screen via [More], [Options], [TfrRet] .
Voice Terminal Features and Programming Codes The table below acquaints you with the fixed features that come with the MERLIN II system voice terminal and the programmable features that you can program onto your voice terminal. Some features can also be accessed by using a dial code; those features are identified with a “†.” For your convenience, the features are grouped by function, and a brief description of each feature is provided.
Feature Name Description Fixed or Programmable Programming Code CALL HANDLING (continued) Call Pickup Pick up a parked, held, or ringing call at another voice terminal or on a line you don’t have. Programmable † Dial *84 (or *84 + line code or intercom number) Call Pickup Groups As a member of a Call Pickup group, answer a call at any other group member’s voice terminal.
Feature Name Description Fixed or Programmable Programming Code CALL REPORTING Account Number Entry Enter an account number on a printed call report Programmable Dial *82 Forced Account Code Entry Require a user to enter a code in order to place an outside call.
Feature Name Description Fixed or Programmable Programming Code PRIVACY Do Not Disturb Prevent calls from ringing while you are busy Programmable Dial *71 Privacy Prevent others from accidentally joining your calls Programmable † Dial *72 Choose the order of the lines you will get when you pick up the handset Programmable Dial ** Abbreviated Ringing Hear only one ring when a call comes in while you have another one in progress Programmable Dial one of the following codes: *341 for Abbrevia
Feature Name Description Fixed or Programmable Programming Code INTEROFFICE COMMUNICATIONS (continued) Leave Word Calling Features (cannot be used with a display console) Leave a message at a display voice terminal or handle messages efficiently with your display voice terminal Deliver Message Leave a message at a display voice terminal that is busy or unattended Programmable Dial *83 Return Call (requires a display voice terminal) Dial automatically the intercom number of the person who left the
Fixed or Programmable Programming Code Change the indication of the lights on voice terminals from standard call handling to Outward Restriction status in Hotel/Motel mode or After Call Work State status in CMS mode. Programmable At an individual voice terminal dial: “301 for ESS1 state *302 for ESS2 state Reminder Service Program your voice terminal to ring at a preset time as a reminder to take some action.
Voice Terminal Programming Codes Programming Codes *20 Programmable a speed dial access that replaces the “ #” button to access MERLIN features *25 Attendant Barge-In *27 Reminder cancel *28 Reminder set *29 I Camp On *32 Call Pickup Groups *33 Call Forwarding *35 Ringing Options (No Ring) or Voice Announcement Disable *36 Ringing Options (Delayed Ring) *37 Ringing Options (Immediate Ring) or Voice Announcement Enable *38 Send Message *39 *40 *50 *60 Feature Other Numbers Night Ser
Programming Codes *75 Auto Answer-All *76 Touch-Tone Enable *77 Coverage Inhibit *78 I I Delete Message *79 Return Call *80 Next Message *81 Scroll *82 Forced Account Code Entry (outgoing calls) *82 Account Number Entry (incoming and outgoing calls) *83 Deliver Message *84 for a specific line, dial *84 + line code or station intercom code *87 an intercom number Notify Send *88 an intercom number Notify Receive Recall *89 *90 a pool code, if required, + an outside number Outsi
Programming Codes Feature Other Numbers *210 Extended Station Status to put a voice terminal into standard call-handling mode from an attendant console *211 Extended Station Status to put a vice terminal into ESS1 from an attendant console *212 Extended Station Status to put a voice terminal into ESS2 from an attendant console *301 Extended Station Status to put a voice terminal into ESS1 at the station *302 Extended Station Status to put a voice terminal into ESS2 at the station *341 Abbrevia
Index A Abbreviated Ringing, 2-142 – 2-143, 3-41, 3-46 See also Ringing Options Account Code Entry, 2-5, 2-50 Account Number Entry, 3-40, 3-45 Administration error tone, 2-158 forced idle tone, 2-158 general procedures for, 2-3 Administration mode instructions for entering, 2-3, 3-1 instructions for leaving, 2-3, 3-1 Administrator/Attendant Console with Display, 2-46, 2-49, 2-181 Allowed Lists, 2-6 – 2-8 assign access to voice terminals, method of, 3-9, 3-29 printout, 3-9, 3-29 setting up, 3-9, 3-13, 3-29,
G General Purpose Adapter, 2-146, 2-178–2-179 Ghost Lines, 2-99 Group Call Distribution, 2-70 – 2-72, 3-41, 345 assigning voice terminals to groups, method of, 3-12, 3-33 associating lines with groups, method of, 3-12, 3-33 Group Listening, 2-148 – 2-149.
Printer, set to scroll to top of page, method of, 3-8, 3-29 Printout, getting, 2-4 Call Distribution groups, 3-12, 3-33 Night Service, 3-14, 3-34 Paging groups, 3-13, 3-34 System Information Report, 3-15, 3-36 System Speed Dial, 3-15, 3-37 Privacy, 2-132,3-41,3-44 Processor Module, 2-176 Program Mode, with MERLIN II Display Consol 2-57 Programming, general procedures for, 2-3 Programming mode entering, 2-4 leaving, 2-4 Q Quick reference guide administration button codes, 3-17 – 3-20 administration button c
Voice terminal configuration form, 3-1 Voice terminal line assignments in behind switch systems, method of designating, 3-4, 3-26 Voice terminal line assignments in square systems, method of designating, 3-4, 3-26 Voice terminal type, 2-2, 2-167 Volume Control, 2-168 W WATS line, using with DISA, 2-44 I-4 Index
