User`s guide

Programming Call
Handling Options
Refer to MERLIN II Attendant Planning Form E to see
how the customer would like to handle incoming calls.
The MERLIN II Attendant can be configured to handle
calls in two ways:
•
Immediate Call Handling
The MERLIN II Attendant answers all the calls
coming in on the specified lines. The receptionist
handles callers who have rotary sets or who require
additional assistance.
•
Backup Call Handling
Incoming calls ring first at the receptionist position.
Calls are answered by the MERLIN II Attendant only
when the receptionist fails to answer in a specified
number of rings. The number of rings can be
programmed, see “Call Processing Options” later in
this section.
Programming Features 2-13