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MERLIN II Attendant
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Table Of Contents
Table of Contents
FCC Notification Information
1. Installation Requirements
Overview
KEY FEATURES
FRONT PANEL
BACK PANEL
Equipment and Location Requirements
NUMBER OF MERLIN II ATTENDANTS REWIRED
LOCATION
Administration Procedures
ADMINISTERING A PORT ON THE BASIC TELEPHONE (012) MODULE
ADMINISTERING LINES/LINE POOLS
ADMINISTERING CALL DISTRIBUTION GROUPS
ADMINISTERING NIGHT SERVICE
Connecting the MERLIN II Attendant
2. Initial Programming
Programming Features
COMPLETING THE PLANNING FORMS
ENTERING PROGRAMMING MODE
SETTING THE CLOCK
SETTING THE BUSINESS DAYS
SETTING THE BUSINESS HOURS
REALLOCATING ANNOUNCEMENT TIMES
RECORDING ANNOUNCEMENTS
PLAYING BACK ANNOUNCEMENTS
DETERMINING THE ROUTING PLAN
CHANGING CALL PROCESSING OPTIONS
3. Testing and Troubleshooting
Testing
TESTING SUPERVISED TRANSFER ROUTES
TESTING BLIND TRANSFER ROUTES
TESTING EXTENSION NUMBERS
Troubleshooting
OUT-OF-SERVICE CODES
POWER FAILURES
PRINTING REPORTS
LOST AUTHORIZED CALLER CODE
Index
a car serviced would not want to talk to the sales
department if the service department was unavailable.
FIGURE
2-1
Blind Transfer process.
2-10
Programming Features
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