User`s guide

Introduction
This User’s Guide explains how the MERLIN II Attendant works and how to
change
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initial settings.
To use the MERLIN II Attendant:
Complete the MERLIN II Attendant planning forms.
● Planning Form A—Business Days
● Planning Form B—Business Hours
● Planning Form C—Announcement
● Planning Form D—Announcement
● Planning Form E—Routing Plan
Time Reallocation
Recordings
● Planning Form F—Supervised Transfer Operations
● Planning Form G—Blind Transfers
● Planning Form H—Call Processing Options
● Planning Form I—Individual Changes
NOTE:
If you need planning forms, order them from the AT&T
Customer Information Center, 1-800-432-6600. The document
order number is 999-504-139.
Have the MERLIN II Attendant installed by an authorized AT&T
technician who has completed the following procedures:
● Administered a port on a Basic Telephone (012) Module for each
MERLIN II Attendant
● Programmed your business schedule and route plans
● Recorded your announcements
Be sure you know your authorized caller code. See “Changing the
Authorized Caller Code” in Section 2, “Changing the Current
Settings” for more information about this code.
Introduction 1-1