User`s guide

Continue programming or exit authorized caller mode by dialing *#.

11 To disconnect, dial #.

CHANGING CALL

This section contains a list of ringing options and time delays that you can

PROCESSING OPTIONS

adjust for your business’ needs.

It also lists several options to improve call

processing of extension numbers.

If you offer callers the option to enter individual extension numbers so that

they can be connected to employees’ telephones directly without being

transferred by the receptionist, these commands can improve the processing

of those calls. Call transfers to extensions can be expedited when the

MERLIN II Attendant knows which extensions are valid in your MERLIN II

system and what the number of digits are in an extension (two to four). For

example, if you indicate that only 2-digit extension numbers ranging from 10

to 55 are available in your system, once a caller enters two numbers, the

MERLIN 11 Attendant quickly determines if the extension number is valid and

immediately transfers the call without -waiting for further input from the

caller.

NOTE:

Occasionally a MERLIN II system may have extension numbers

composed of various numbers of digits. For example, a system may

include extension numbers 29 (a two-digit extension)

and

2489 (a

four-digit extension). In systems for which the number of digits is

mixed, you must set the “Extension Digits” Call Processing Option to

19. “Lowest Extension” and “Highest Extension” Call Processing

Options cannot be used when “Extension Digits” is set to 19.

Table 2-3 gives a description of the call processing options, the default setting

for each one, and the possible settings you can use. The last column can be

used to record the current setting. Refer to Planning Form H and the

programming instructions following the table to change any of the values

listed.

2-12 Changing the Current Settings