AT&T MERLIN ™ COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 206,410, AND 820 WITH FEATURE PACKAGE 2
Table of Contents Introduction The Control Unit The Three Types of Cartridges Features and Benefits Fixed Features 2 4 6 7 Programmable Features 8 11 System Features 14 Optional Features and Equipment 15 Basic Administration The Administrator/Attendant Voice Terminal 16 16 Setting Switches on the Control Unit 16 Entering Administration Mode 17 Line Administration 18 Connecting Lines to the Control Unit Assigning Lines to Line Buttons Initial Features Assignments Customizing Other Options in
Introduction Most people can effectively use their MERLIN communications system voice terminal by reading the User's Guide: Models 206, 410, and 820 with Feature Package 2. As administrator, however, you will want more detailed information about all the options available with Feature Package 2. This manual provides you with information on how to customize the MERLIN system to meet the needs of your business.
Available Features 7 1 8 2 3 9 4 10 11 5 12 6 13 14 1 . Line buttons with lights make it easy to keep track of calls. 2 . Flexible calling within your business. 8. One-touch dialing of numbers you call often. 9. Convenient access to your frequently called intercom numbers. 3 . Program the features you want on your phone. 10. Easy transfer of calls to someone else. 4 . Speak to several people at one time. 11. Frequently used features like Hold are designed for easy access. 5 .
The Control Unit The control unit is the center of the MERLIN system in that, one way or another, everything connects to it. Feature Package 2, which contains the software that enables you to customize your MERLIN system, is a cartridge that plugs into your control unit. It can be used with the control unit for Models 206,410, or 820. These models differ from one another in the number of outside lines and voice terminals (MERLIN system telephones) that they support.
9. Line and Voice Terminal Modules (Model 820 only) These modules contain jacks for telephone company lines and jacks for voice terminals. Three types are available: 2 lines/5 voice terminals, 0 lines/5 voice terminals, and 2 lines/0 voice terminals. You can have as many as four modules for a maximum of eight lines and twenty phones. The drawing of the control unit on page 6 shows a system with two modules installed. 10. Voice Terminal Jacks The MERLIN system voice terminals plug in here.
THE THREE TYPES OF CARTRIDGES 12. Type I Cartridges Give You Custom Features Feature cartridges contain the software that enables you to customize your system. You have Feature Package 2, one of a family of feature cartridges designed for the Type I slot. 13. Type II Cartridges Give You Audio Options Two different cartridges are available for this slot. One enables you to have Musicon-Hold. When this cartridge is connected to a music source, callers you put on hold will hear music.
Features and Benefits This section describes all the features available with Feature Package 2. As system administrator, you will make decisions about how the system should operate and about which features best meet the needs of your business. To operate the features, consult the User’s Guide: Models 206, 410, and 820 with Feature Package 2. Feature Package 2 includes both fixed features that are built into the system and custom features that can be programmed by anyone in your office.
Fixed Features FEATURE 8 DESCRIPTION BENEFITS Call Pickup Makes it possible for someone who hears a voice terminal ringing to answer it from another voice terminal. • Answer another person’s phone without leaving desk. • People who move around from one place to another can answer calls conveniently. Call Waiting Provides brief ring or voice announcement from speaker and flashing green light to indicate that another call has come in for person.
Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Automatic Hold Release Automatically opens line when person on hold hangs up. Green light next to button goes off. • Know immediately when person on hold hangs up. • Unused line is not kept busy unnecessarily. Automatic Hold Reminder Beeps every minute as a reminder that a person is on hold. • Held calls are not forgotten. Intercom Makes it possible for people in the same system to call each other. (See also Voice Announcement Disable.
Fixed Features (continued) FEATURE 10 DESCRIPTION BENEFITS Recall Provides a timed switchhook flash for use of MERLIN system with Centrex or PBX systems. Also allows people without Centrex or PBX to disconnect calls without hanging up. • Access features of Centrex or PBX system without having to worry about timing a "flash." • Recall can be programmed into an Auto Dial sequence as the first character along with feature codes for one-touch access to PBX or Centrex features.
Programmable Features FEATURE DESCRIPTION BENEFITS Auto Answer-Intercom Automatically turns on the optional Hands-Free Unit when receiving an intercom call. • No need to touch a button to answer an intercom call. Automatic Line Selection Automatically selects a free line when you lift handset to make call. • No need to find a free line or touch a button. • Program voice terminal to select long distance lines in most economical order—for example, WATS line first, then regular service.
Programmable Features (continued) FEATURE 12 DESCRIPTION BENEFITS Outside Auto Dial Touching a programmed button automatically dials the outside number it represents. • Saves time in dialing. • Dial a frequently called outside number with one-touch convenience. • No need to remember or look up numbers. • Prevents errors in dialing. Personal Speed Dial Makes it possible to store outside numbers so that each number can be dialed by using a three-character code.
Programmable Features (continued) FEATURE DESCRIPTION BENEFITS Touch-Tone Enable Generates Touch-Tone signals on rotary lines. • Businesses that use rotary lines can access alternate longdistance services, banking-byphone, credit card authorization, and other electronic services that require Touch-Tone dialing. • Can be programmed into Auto Dial sequence using Transfer button.
System Features—For Administrator Only FEATURE BENEFITS Button-Free Line Operation Enables users to have access to all lines without using up buttons. • Gives users of 5-button voice terminals more buttons for custom features. Call Restriction Enables administrator to adjust any voice terminal so that no outside calls can be made on it or so that no toll calls can be made on it. • Prevents telephone abuse. • Voice terminals in public places can be restricted to inside or local calls only.
Optional Features and Equipment FEATURE DESCRIPTION BENEFITS Provides a connection for alerting devices such as bells, horns, or strobe lights in up to three different areas of building. Your business must supply alerting devices. • Alert people in noisy areas that telephone is ringing. General Purpose Adapter Connects telephone accessories to any MERLIN system telephone. • Modem can be added for data communication with computer.
Basic Administration This section guides you through the administration procedures required to get your MERLIN system up and running. A later section tells you how to customize your system further. Complete customization of your MERLlN system involves a series of administration procedures at the control unit, at the administrator/attendant voice terminal, and at individual voice terminals.
NOTE: If you have a Model 820, the name of the Toll Prefix/Area Code switch is engraved on the faceplate of the control unit. If you have a Model 206 or 410, a plastic label that identifies this switch is supplied with the Feature Package 2 cartridge. 4. Set the Tone/Pulse switch to Tone if you have Touch-Tone service. Otherwise, set it to Pulse.
LINE ADMINISTRATION Connecting Lines to the Control Unit Once you have set control unit switches and entered administration mode, you are ready to connect telephone lines to your control unit. Simply plug the lines into the line jacks labeled A, B, C, etc. on the control unit. These jacks correspond to buttons on the phones. So, deciding which line to plug into which jack on the control unit begins to determine which line goes on which button on every telephone in the MERLIN system.
For Non-Square Systems You may not want your system to be "square". For instance, you may have a WATS line that you want to appear only on a few voice terminals. Or you may want a line to serve as a personal line for someone’s exclusive use. For cases like these, you will first assign all the lines that will appear on all voice terminals in the system (fewer than the total number of lines). Then, you will use a different procedure to assign the remaining lines to particular voice terminals.
Initial Feature Assignments Model 206 Voice Terminals 1-5 Model 410 and 820 Voice Terminals 11-29 34-Button 10-Button 5-Button Do Not Disturb Or Line D Privacy Or Line H Outside Auto Dial Outside Auto Dial Outside Auto Dial Or Line C Outside Auto Dial Or Line G Outside Auto Dial Outside Auto Dial Line B Intercom Auto Dial 10 Or Line F Outside Auto Dial Outside Auto Dial Line A Outside Auto Dial Or Line E Outside Auto Dial Outside Auto Dial Outside Auto Dial Outside Outside Auto Dial Out
Initial Feature Assignments Administrator/Attendant Voice Terminal Voice Terminal 0 on Model 206 Voice Terminal 10 on Model 410 and 820 Normal Mode Outside Auto Dial Or Line D Privacy Or Line H Intercom Auto Dial 19 Intercom Auto Dial 29 Outside Auto Dial Or Line C Outside Auto Dial Or Line G Intercom Auto Dial 18 Intercom Auto Dial 28 Line B Outside Auto Dial Or Line F Intercom Auto Dial 17 Intercom Auto Dial 27 Line A Outside Auto Dial Or Line E Intercom Auto Dial 16 Intercom Auto Dial 26
Administrator/Attendant Voice Terminal Voice Terminal 0 on Model 208 Voice Terminal 10 on Model 410 and 820 Administration Mode Line D Line H Intercom Auto Dial 19 Intercom Auto Dial 29 Line C Line G Intercom Auto Dial 18 Intercom Auto Dial 28 Line B Line F Intercom Auto Dial 17 Intercom Auto Dial 27 Line A Line E Intercom Auto Dial 16 Intercom Auto Dial 26 Intercom Auto Dial 15 Intercom Auto Dial 25 Intercom Auto Dial 14 Intercom Auto Dial 24 Intercom Auto Dial 13 Intercom Auto Dia
Customizing Other Options in the System As the person who administers the MERLIN system, you will know more about its capabilities than anyone else in your office. With good planning on your part, the system can be fine-tuned to work with maximum efficiency both for the business as a whole and for each individual user. This section of the manual is divided into three parts.
SYSTEM SPEED DIAL System Speed Dial numbers are numbers that you, the administrator, program into the MERLIN system memory. Users can access them by dialing a three-character code. The codes are #60 to #99. You may program System Speed Dial in order to give all users in the system access to numbers frequently dialed at your business, such as a warehouse number or a branch office.
The MERLIN system has preassigned paging groups, each consisting of three voice terminals. Voice terminals 11, 12, and 13 constitute the first group, 14, 15, and 16 the second group, etc. You need not administer group paging if the preassigned groups are satisfactory. Your business can be divided into ten paging groups. The groups can overlap. That is, a given phone can be in more than one group if you choose to administer it that way.
In button-free line operation, there are no visual indicators to help keep track of incoming calls. You do not know which lines calls come in on. But it’s still easy to place and receive calls. To place a call, just lift the handset. TheMERLIN system selects a free line for you. If your phone rings, lift the handset and the MERLIN system automatically connects you to the ringing line. If you choose this option for anyone in your business, be aware of the following considerations: 1.
You can access most MERLIN features in the same way everybody else does, but for call handling, note the following: • If you want to hold a call, touch Hold. • To return to a held call, dial # ✱ . • You can program # ✱ onto a button by entering program mode, touching the button you want to program and dialing ✱ 95 ✱ . • You can hold only one call at a time. • If someone’s phone is ringing across the room, you have to use Call Pickup to answer it. Dial #3 plus the intercom number of ringing phone.
Programming Individual Voice Terminals to Meet Office Priorities After you have finished adjusting the control unit and administering features from the administrator/attendant voice terminal, you can then turn to more specific features that depend on how you run your office. If you wish, you may program individual telephones to coordinate with your office’s systems and priorities.
When first installed, your MERLIN system automatically selects the first available line for every telephone in the order A, B, C, D, E, F, G, H. Through programming, you can make the Automatic Line Selection feature even more useful by configuring it to meet the particular needs of your business. Automatic Line Selection is programmed for each telephone on an individual basis.
Programming Individual Voice Terminals to Meet Personal Priorities As system administrator, you may have to decide which custom features certain voice terminals should have, taking into consideration the individual’s needs and the capabilities of the voice terminal.
Feature Programming Chart (continued) Feature (Suggested Button Label) Outside Auto Dial Name or Location Privacy Description Programming Code Notes Dial outside numbers or PBX or Centrex feature codes with one touch. Dial ✱ 90 + an outside number. Prevent people from joining your calls. Dial ✱ 72. Requires a button with lights. Save a number indefinitely for later redialing. Dial ✱ 74.
PROGRAMMING TIPS FOR 34-BUTTON VOICE TERMINALS How you program a 34-button voice terminal depends on the person for whom you’re programming it. If it’s for an attendant, refer to specific information on page 33 of this manual. If you are programming for someone other than an attendant, here’s some information that may be helpful. There is only one difference between a standard 34-button voice terminal and a 34-button deluxe voice terminal.
As already explained, people with 5-button voice terminals have buttons and lights for a maximum of four outside lines corresponding to the left column of a larger voice terminal. The system may have more outside lines than can show up on a phone with five buttons. In this case, the user can access most MERLIN system features in the same way everybody else does, except for transferred calls.
Special Information for the System Attendant Many businesses have a system attendant, a person who answers most calls and passes them along to other people in the office. An attendant can also take messages and place outside calls. The main attendant voice terminal (0 or 10) also serves as an administration voice terminal. For administrative purposes, it is important that all lines appear on this phone, so do not remove lines from voice terminal 0 or 10.
The person to whom the call is transferred hears a distinctive transfer-ringing and lifts the handset. If the call is not picked up, it returns to the attendant’s phone. 2. With voice announcement. To let the person to whom the call is being transferred know who’s calling. To announce a transferred call, • touch Transfer • touch Intercom • touch the Intercom Auto Dial button (or dial the intercom number) • make the announcement • hang up.
Troubleshootlng Chart If something goes wrong in the operation of your MERLIN system, use the following troubleshooting chart to determine the possible cause of the problem. In many cases, you can clear the trouble yourself without the need for a service call. Possible Cause Do This The problem may be the telephone company lines. • Plug a standard modular telephone into the telephone company wall jack for your incoming line that has the trouble.
Troubleshooting Chart (continued) Trouble Possible Cause Do This The voice terminal will not stop ringing. The T/P switch may be set to P (Program). • Slide the T/P switch to the center position. One custom feature does not work, but the others do. The feature was not programmed correctly. • Reprogram the feature to the same button. The feature is not being used correctly. • Review the description of the feature’s use in the User’s Guide: Models 206, 410 and 820 with Feature Package 2.
Index Administration Mode, 17, 22 Administrator/Attendant Voice Terminal, 16, 21 Administration Mode, 22 Automatic Answer-Intercom, 11 Automatic Line Selection, 11, 28-29 Button-Free Line Operation, 25-27 Call Pickup, 8 Call Restrictions, 23 Call Waiting, 8 Conference, 8 Control Unit, 4-6, 16-17, 18 Connecting Lines, 18 Diagrams, 5, 6 Model 410, 5 Model 820, 6 Setting Switches, 16-17 Distinctive Ringing, 8 Do Not Disturb, 11 Drop, 8 Extra Alert, 15 Feature Cartridges, 6 Feature Programming Chart, 30-31 Fixe
Quick Reference Guide to Administration Procedures This chart summarizes the administrative procedures described in this manual. If you need more information about a procedure, refer to the pages listed. Before you perform any of the following procedures, enter administration mode by following these steps: • At the control unit, set Admin/Normal switch to Admin. • At the administrator/attendant voice terminal, slide the T/P (Test/Program) switch to P. • Touch Administer (Send Message).
Quick Reference Guide (continued) Instructions For Use Procedure ADMINISTERING OTHER SYSTEM OPTIONS (continued) Group Paging (See page 24.) Transfer Return (See page 25.) Button-Free Line Operation (Use with Model 820 5-button voice terminals with five or more lines.) (See page 25.) • Dial a Group Page code ( ✱ 70 through ✱ 79) depending on which of the ten groups you want to administer. (You can assign no more than three phones to each group.
AT&T MERLIN is a trademark of AT&T. COM KEY and TOUCH-A-MATIC are registered trademarks of AT&T. © Copyright 1985 AT&T. Printed in U.S.A.
