Programming instructions

Glossary
Submenu
A lower-level menu selected from the Main Menu or from another submenu that pro-
vides additional menu options or information to callers.
Submenu Script
The words callers hear when they select a submenu from the Main Menu or from
another submenu. The script offers the list of options available on the submenu and
gives the Selector Codes for callers to dial to reach the extension, submenu, or
announcement they want.
Subscriber
A person whose extension is registered with the MERLIN MAIL system. Every sub-
scriber has a Mailbox (the number is generally the same as the extension number) to
receive messages left by callers when he or she cannot be reached.
Supervised Transfer
The MERLIN MAIL system monitors a call until it is answered. If the line is busy or is
not answered, callers are given two options: choose another extension or leave a mes-
sage. Supervised Transfer should be used only when a phone does not have coverage
assigned to it. See also Unsupervised Transfer and No Transfer.
System Administrator
The person who updates and changes the MERLIN MAIL system to meet the
company’s requirements. The System Administrator is a registered subscriber and is
also responsible for the Trouble Mailbox.
System Operator
The person who answers calls when callers press [0] or when callers do not enter a
Selector Code within four seconds, if the Dial 0/Timeout Action Option is set for “transfer
to System Operator.”
System Parameters
Programmable settings that allow the MERLIN LEGEND Communications System and
the MERLIN MAIL system to be customized according to business needs. Prior to ins-
tallation, each system is programmed with factory-set system parameters.
Temporary Closure Greeting
A special greeting that plays to callers when a company closes unexpectedly because
of inclement weather or an emergency.
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