Programming instructions

Glossary
Hunt Pattern
The hunt pattern defines the search pattern used by the Group Calling feature to search
for the next available extension for answering a redirected call. VMI Group Calling uses
a linear hunt pattern to search in the order in which phones are assigned to the group.
Immediate Answer
The feature that allows MERLIN MAIL ports to answer a call after one ring. MERLIN
MAIL ports not set for Delayed Answer are automatically set for Immediate Answer.
Immediate Answer is the factory setting. See also Delayed Answer.
Key System
A telephone system for telephones that have multiple buttons, permitting the user to
select outgoing or incoming central office phone lines directly. Wth a key system, you
do not have to dial “9” to get an outside line.
Mailbox
All registered MERLIN MAIL subscribers are assigned storage space where messages
can be left. Mailbox numbers are the usually the same as extension numbers, except
for the General Mailbox and the Trouble Mailbox.
Main Menu
A list of options presented to the caller. It is the first choice point in what may be a
hierarchy of menus and submenus. The caller enters a Selector Code from the menu
and the call is routed on lines answered by the Automated Attendant Service to a
specific extension, submenu, or an announcement.
Main Menu Script
The list of options that plays after the Automated Attendant Day or Night Greeting. It
describes to callers what is available on the Main Menu and provides a list of Selector
Codes that callers can select to get to the extension, submenu, or announcement they
want.
Message-Waiting Receiver
The telephone in a Calling Group designated to receive message-waiting indications for
calls that have been redirected from group coverage.
Night Greeting
The Automated Attendant greeting that plays during the hours that a company is closed
for business.
G-4