Programming instructions

Introduction
System Features
Before you can begin to fill in the planning forms, you must consider how your
company wants to use the MERLIN MAIL system, Figure 1-1 provides an over-
view of the services available through the MERLIN MAIL system. Read the fol-
lowing descriptions of Automated Attendant, Call Answer Service, Voice Mail
Service and the related features; then keep in mind the type of service and
features your company needs as you fill out the planning forms.
MERLIN MAIL
Voice Messaging System
Automated Attendant Service
Call Answer Service
Voice Mail Service
Prompts caller to make a choice
Prompts the caller to leave a
Allows subscribers to exchange
from a menu of options, then
message or transfer to another
messages.
routes the call to selected
extension when the called party
destination. does not answer.
Immediate
Delayed
Call Handling
Call Handling
Outcalling
Automated Attendant
answers all external
calls. The System
Operator answers
overflow calls.
The System Operator
answers external
calls. Overflow calls
go to the Automated
Attendant.
Notifies subscribers
at remote telephones
that a message is in
their mailbox.
Fax Call Handling
Recognizes an
incoming fax message
and routes it to the
fax extension.
After-Hours
Call Handling
After-Hours
Greets callers after
normal business
hours and transfers
them toa selected
extension.
Call Handling
Greets callers after
normal business
hours and transfers
them to a selected
extension.
Group List
Allows subscribers to
send a single message
to ma subscribers
without dailing each
extension.
Broadcast
Allows the System
“Administrator to send
a message to all sub-
scribers without dial-
ing each extension.
Figure 1-1. Overview of MERLIN MAIL Services
1-2 System Features