Programming instructions

Glossary
Calling Group
An extension or group of extensions to which calls are redirected by phones from group
coverage. See also Group Calling.
Class of Service (COS)
Defines the characteristics of a mailbox. Identifies the total message size (5, 10, 15, or
60 minutes), the type of transfer (Unsupervised, Supervised, or No Transfer), and the
Outcalling permission.
Coverage
Designates an alternate answering position when the person called is not available to
answer the phone. This feature is programmed by the MERLIN LEGEND System
Manager.
Day Greeting
The Automated Attendant Greeting that plays during the hours that a company is open
for business.
Delayed Answer
The feature that allows MERLIN MAIL ports to answer a call after a delay of four rings.
A port administered for Call Answer service should be set for Delayed Answer. See also
Immediate Answer.
Dial Plan
The extension assignments for all equipment (voice or data) connected to the commun-
ications system.
Dial 0/Timeout Option
Determines how a call is processed when a caller dials Selector Code 0 or when a
caller does not make a selection from a menu within four seconds after the menu
finishes playing. Calls can be transferred to the System Operator, to the General Mail-
box, or can be disconnected. This option is programmed separately for day and night
by the System Administrator.
Exclusion List
When the Outward Restriction feature is used, subscribers who are on the Exclusion
List are able to call out after business hours without using a password.
Extension
Two to four digits that identify a phone or other voice or data equipment connected to
the system.
G-2