Programming instructions
Table Of Contents
- Table of Contents
- About This Guide
- 1. Introduction
- 2. MERLIN LEGEND Planning
- General Instructions
- MERLIN LEGEND Form 2a: System Numbering—Station Jacks
- MERLIN LEGEND Form 2c: System Numbering—Trunk Jacks
- MERLIN LEGEND Form 2d: System Numbering—Special Renumbers
- MERLIN LEGEND Form 4a or 4b
- MERLIN LEGEND Form 6d: Group Coverage
- MERLIN LEGEND Form 6e: Group Calling
- MERLIN LEGEND Form 6f: System Features
- MERLIN LEGEND Form 7a: Night Service—Group Assignment
- MERLIN LEGEND Form 7b: Night Service—Outward Restriction
- MERLIN LEGEND Form 8b: Label Form—Stations and Calling Groups
- 3. MERLIN MAIL Planning
- General Instructions
- MERLIN MAIL Form A: Voice Mail Assignments
- MERLIN MAIL Form B: System Parameters
- MERLIN MAIL Form C: System Greetings
- MERLIN MAIL Form D: Automated Attendant Settings
- MERLIN MAIL Form E: Automated Attendant Day Main Menu
- MERLIN MAIL Form F: Automated Attendant After-Hours Main Menu
- MERLIN MAIL Form G: Automated Attendant Submenus
- MERLIN MAIL Form H: Automated Attendant Announcements
- MERLIN MAIL Form I: Group Lists
- A. MERLIN MAIL Forms
- B. Factory Settings
- Glossary
- Index
MERLIN MAIL Planning
MERLIN MAIL Form F:
Automated Attendant After-Hours
Main Menu
Complete MERLIN MAIL Form F to create the after-hours menu and script a
caller hears if Automated Attendant coverage is chosen for hours when the busi-
ness is closed.
Use this form even if the After-Hours Main Menu and the Day Main Menu are
identical.
NOTE:
If you plan to use submenus or a prerecorded announcement as options on your
Main Menu, you must create them before you can complete the After-Hours
Main Menu programming. See MERLIN MAIL Form G for setting up submenus
and MERLIN MAIL Form H for setting up announcements.
Fill in the following information on the Automated Attendant After-Hours Main
Menu form:
Page 1:
➀
Selector Codes
The Selector Codes allow callers to enter a single digit from the Main Menu
so that their calls are transferred to the department, individual, announce-
ment, or submenu they select. Be sure to assign the most frequenty
requested department or extension as the first route and list the Selector
Codes in ascending order so that it is easier for callers to remember them.
For the same reason, try to limit the menu to five or fewer selections.
Since some older model fax machines do not send the signal that the
MERLIN MAIL system uses to detect fax calls, you must assign a Selector
Code for fax calls (using Transfer Type 1—transfer to a specified exten-
sion) to the fax extension or Group Calling number. Be sure to include
instructions in the After-Hours Main Menu Script to tell callers to dial the
Selector Code to send a fax.
Selector Codes 1, 2, 3, and 4 are factory-set to Transfer Type 5—transfer
directly to an extension. If any of these Selector Codes are not being used,
cross them off the Main Menu.
➁
Transfer Type
The Transfer Type determines where the call will be transferred when a
caller enters a Selector Code. Write in one of the transfer types shown
below:
■
Type 1 —Transfer to a Selector Code
When a caller enters the Selector Code, the call is transferred to a
specific extension or Calling Group assigned to a Selector Code.
3-20 MERLIN MAIL Form F