Programming instructions

MERLIN MAIL Planning
MERLIN MAIL Form E
Automated Attendant Day Main Menu
Day Main Menu:
■ If you are using Automated Attendant for Day and for Night Operation, complete both the Day Main Menu and
the Night Main Menu tables, even if the menus are identical.
Day Main Menu
Selec- Transfer Number
Destination
➀
tor Type*
Code
➁
2
➂
1
3
4
5
➃
6
7
8
9
*Transfer Type Key
1
to a Selector Code
2 to an existing submenu
3 to an existing announcement
4 prompt for an extension
5 transfer directly to an extension
Figure 3-6. MERLIN MAIL Form E (Page 1)
Page 2:
➄
Day Main Menu Script
Write a Day Main Menu Script that identifies the department, person, or
type of information the caller receives after choosing a Selector Code from
the Day Main Menu.
If applicable, the script should explain to callers how they can reach an
individual extension, how to send a fax, how to use the directory, and how
to get assistance. If you offer a caller the directory list, tell them whether it
is listed by first or last name. Make sure that the Dial 0/Timeout Action
Option matches the menu.
3-18 MERLIN MAIL Form E