Programming instructions
Table Of Contents
- Table of Contents
- About This Guide
- 1. Introduction
- 2. MERLIN LEGEND Planning
- General Instructions
- MERLIN LEGEND Form 2a: System Numbering—Station Jacks
- MERLIN LEGEND Form 2c: System Numbering—Trunk Jacks
- MERLIN LEGEND Form 2d: System Numbering—Special Renumbers
- MERLIN LEGEND Form 4a or 4b
- MERLIN LEGEND Form 6d: Group Coverage
- MERLIN LEGEND Form 6e: Group Calling
- MERLIN LEGEND Form 6f: System Features
- MERLIN LEGEND Form 7a: Night Service—Group Assignment
- MERLIN LEGEND Form 7b: Night Service—Outward Restriction
- MERLIN LEGEND Form 8b: Label Form—Stations and Calling Groups
- 3. MERLIN MAIL Planning
- General Instructions
- MERLIN MAIL Form A: Voice Mail Assignments
- MERLIN MAIL Form B: System Parameters
- MERLIN MAIL Form C: System Greetings
- MERLIN MAIL Form D: Automated Attendant Settings
- MERLIN MAIL Form E: Automated Attendant Day Main Menu
- MERLIN MAIL Form F: Automated Attendant After-Hours Main Menu
- MERLIN MAIL Form G: Automated Attendant Submenus
- MERLIN MAIL Form H: Automated Attendant Announcements
- MERLIN MAIL Form I: Group Lists
- A. MERLIN MAIL Forms
- B. Factory Settings
- Glossary
- Index
MERLIN MAIL Planning
MERLIN MAIL Form E:
Automated Attendant
Day Main Menu
Use MERLIN MAIL Form E to create the Day Main Menu and the script a caller
hears if Automated Attendant coverage is selected for hours when the business
is open.
NOTE:
If you plan to use submenus or a prerecorded announcement as options on your
Main Menu, you must create them before you can complete the Day Main Menu
programming. See MERLIN MAIL Form G for setting up submenus and MERLIN
MAIL Form H for setting up announcements.
Write the following information on the Automated Attendant Day Main Menu
form:
Page 1:
➀
➁
Selector Code
The Selector Codes allow callers to enter a single digit from the Main Menu
so that their calls are transferred to the department, individual, announce-
ment, or submenu they select. Be sure to assign the most requested
department or extension as the first route and list the Selector Codes in
ascending order so that it’s easier for callers to remember them. For the
same reason, try to limit the menu to five or fewer selections.
Since some older model fax machines do not send the signal that the
MERLIN MAIL system uses to detect fax calls, you must assign a Selector
Code for fax calls (using Transfer Type 1—transfer to a specified exten-
sion) to the fax extension or Group Calling number. Be sure to include
instructions in the Day Main Menu Script to tell callers to dial the Selector
Code to send a fax.
Selector Codes 1, 2, 3, and 4 are factory-set to Transfer Type 5—transfer
directly to an extension. If any of these Selector Codes are not being used,
cross them off the Main Menu.
Transfer Type
The Transfer Type determines where the call will be transferred when a
caller enters a Selector Code. Write in one of the transfer types shown
below:
■
Type 1 —Transfer to a Selector Code
When a caller presses the Selector Code, the call is transferred to a
specific extension or Calling Group assigned to a Selector Code.
■
Type 2 —Transfer to an Existing Submenu
When a caller presses the Selector Code, another menu plays from
which the caller enters another Selector Code, Be sure to complete
Form G: Automated Attendant Submenus. The submenu must
already exist before you can program this transfer type.
3-16 MERLIN MAIL Form E