Programming instructions

MERLIN MAIL Planning
MERLIN MAIL Form D:
Automated Attendant Settings
Complete MERLIN MAIL Form D only if your company wants to use Automated
Attendant Service.
Immediate Call Handling
➀
➁
➂
➃
Call Handling
Check the box marked Immediate Call Handling.
Fax Machine Extension
Use MERLIN LEGEND Form 2a to identify the fax extension and write “fax”
in this space. If there is more than one fax machine, create a Fax Calling
Group on MERLIN LEGEND Form 6e. If you create a Fax Calling Group, do
not assign lines to the group. Be sure that the MERLIN LEGEND System
Manager has identified message-waiting receivers for the fax machines.
Fax Call Handling can be used only when Immediate Call Handling is
selected.
Touch-Tone Gate
Read the following guidelines before setting the Touch-Tone gate.
■
If you have a fax machine, the Touch-Tone gate is automatically set
to “On” and it cannot be turned off.
■
If you do not have a fax machine, the following will help you, decide
whether to set the the Touch-Tone gate “On” or “Off.” When the
Touch-Tone Gate is on, callers from Touch-Tone phones are
instructed to press
[1] to hear the menu. If the system then does
not detect a Touch-Tone, it recognizes that the caller is using a
rotary phone and transfers the call directly to the System Operator
or After-Hours Call handling extension.
—
If the Touch-Tone gate is on, rotary callers will get faster service
because they will not have to listen to the menu before being
transferred to a selected extension.
—
If the Touch-Tone gate is off, rotary callers will not be transferred
until the menu is played. However, if most callers to your com-
pany have Touch-Tone phones, you should leave the Touch-
Tone gate off, eliminating the step of pressing
[1] to hear the
menu.
Check the box marked “On” so that callers do not have to listen to the Main
Menu before the call is transferred for assistance.
Extensions in Dial Plan
Check the first digit of each extension used in the dial plan. The dial plan
is the record of all extension assignments at your company. Keep these in
mind when deciding on Selector Codes on MERLIN MAIL Forms E, F, and
G. For example, if your extensions number 10 to 39, then you should
reserve Selector Codes 1, 2, and 3 for Transfer Type 5, transfer to a direct
extension. This allows the system to recognize the caller’s selection as an
extension.
MERLIN MAIL Form D
3-13