Programming instructions
Table Of Contents
- Table of Contents
- About This Guide
- 1. Introduction
- 2. MERLIN LEGEND Planning
- General Instructions
- MERLIN LEGEND Form 2a: System Numbering—Station Jacks
- MERLIN LEGEND Form 2c: System Numbering—Trunk Jacks
- MERLIN LEGEND Form 2d: System Numbering—Special Renumbers
- MERLIN LEGEND Form 4a or 4b
- MERLIN LEGEND Form 6d: Group Coverage
- MERLIN LEGEND Form 6e: Group Calling
- MERLIN LEGEND Form 6f: System Features
- MERLIN LEGEND Form 7a: Night Service—Group Assignment
- MERLIN LEGEND Form 7b: Night Service—Outward Restriction
- MERLIN LEGEND Form 8b: Label Form—Stations and Calling Groups
- 3. MERLIN MAIL Planning
- General Instructions
- MERLIN MAIL Form A: Voice Mail Assignments
- MERLIN MAIL Form B: System Parameters
- MERLIN MAIL Form C: System Greetings
- MERLIN MAIL Form D: Automated Attendant Settings
- MERLIN MAIL Form E: Automated Attendant Day Main Menu
- MERLIN MAIL Form F: Automated Attendant After-Hours Main Menu
- MERLIN MAIL Form G: Automated Attendant Submenus
- MERLIN MAIL Form H: Automated Attendant Announcements
- MERLIN MAIL Form I: Group Lists
- A. MERLIN MAIL Forms
- B. Factory Settings
- Glossary
- Index
MERLIN MAIL Planning
Use the following guidelines to select the Class of Service:
■
Mins (Minutes)—the size of the mailbox. Each mailbox can have 5,
10, 15, or 60 minutes of storage available. Use the 60-minute size
only for special cases such as order taking, message drop, or dic-
taphone. The total storage time for all mailboxes is four hours.
■
Transfer Type —how the MERLIN MAIL system handles a call.
Unsupervised transfer is strongly recommended. Supervised
transfer should be used only when the business indicates a special
need.
Unsupervised Transfer
Unsupervised Transfer can be used both for extensions with or
without Call Answer coverage. The MERLIN MAIL system will
transfer the call without checking to see if the phone is busy or no
one answers.
— If Call Answer coverage is provided, an unanswered call then
goes to the MERLIN MAIL Calling Group or to a designated
extension.
—
If no Call Answer coverage is provided, the MERLIN MAIL sys-
tem transfers the call to the System Operator if the phone is
busy, or if the phone is not answered within four rings.
This is the most efficient transfer type, since calls are transferred
immediately without waiting for them to be answered. It also
reduces call processing time on the MERLIN MAIL port .
Supervised Transfer
The MERLIN MAIL system monitors a call until it is answered. If the
subscriber’s phone is busy or no one answers, it will prompt the
caller to either enter another extension (and will transfer the call to
that extension) or to leave a message. Processing calls takes longer
with Supervised Transfer because the MERLIN MAIL system must
wait until each call is answered. However, if the called party’s exten-
sion does not have Call Answer coverage, it allows the caller to
transfer or leave a message.
NOTE:
Supervised Transfer should not be used if an extension has Call
Answer coverage.
No Transfer
Assign this Class of Service to people who do not have dedicated
extensions, such as visitors, guests, or employees who do not have
their own phones. Callers can leave messages in a designated mail-
box where the subscriber can retrieve them. This type of mailbox
has either 15 or 60 minutes of message storage. When a caller dials
an extension assigned as No Transfer, the caller is prompted to
leave a message.
MERLIN MAIL Form A
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