Programming instructions

MERLIN LEGEND Planning
Page 2:
Group No.
Write in the same Group No, that you used on Page 1 of this form, if you
have not already done so.
Group ID
Write in the same Group ID that you used on Page 1 of this form, if you
have not already done so.
Hunt Type
Check the box marked Linear.
Overflow Coverage
You can provide backup coverage for a Calling Group by designating
another Calling Group to receive unanswered calls when the number of
calls waiting exceeds a certain level. If you have a hybrid/PBX system, you
can designate a QCC (Queued Call Console) operator position to receive
overflow calls.
■
If you want to designate a Calling Group for Overflow Coverage,
write the Calling Group number in the space provided.
■
If you want the QCC operator to handle Overflow Coverage, check
the box labeled QCC.
Overflow Threshold
You can also change the Overflow Threshold from the factory setting of ”1”
by writing the new number (from 2 to 99) in the space provided. When the
number of calls in the queue exceeds this number, calls go to overflow
coverage. Check the appropriate box.
Group Type
Identify the MERLIN MAIL Calling Group as an Integrated VMI Group by
checking the Integrated VMI box.
2-14 MERLIN LEGEND Form 6e