Programming instructions

MERLIN LEGEND Planning
MERLIN LEGEND Form 6d:
Group Coverage
Use MERLIN LEGEND Form 6d to create coverage groups. When a call to an
extension (sender) in a coverage group is unanswered or busy, the call is
transferred to an extension (designated receiver) in a specified Calling Group.
There is no limit on the number of extensions in a coverage group. A Calling
Group can be shared among the
■ Delayed Call Handling
■ After-Hours Call Handling
■ Call Answer Service
Sample Form 6d shows a shared
following different MERLIN MAIL services:
Coverage Group (Group No. 1) for the ser-
vices listed above. If a call to any extension in Coverage Group 1 is
unanswered, it will be transferred to extension 770, the MERLIN MAIL Calling
Group.
Delayed Call Handling
➀
➁
Sender Group No.
Have the MERLIN LEGEND System Manager supply a group number for
the Delayed Call Handling Group Coverage. Write that number here.
Group numbers run from 1 to 30.
Extension Nos.
Write the Delayed Call Handling extension identified on MERLIN LEGEND
Form 2a in this column.
Receivers’ Extension Nos.
➂
Write the MERLIN MAIL (Integrated VMI) Group Calling Group ID number
from MERLIN LEGEND Form 2d.
After-Hours Call Handling
Assign a coverage group for After-Hours Call Handling only if the Automated
Attendant Service will not be used during the day.
➀
➁
➂
Sender Group No.
Have the MERLIN LEGEND System Manager supply a group number for
the After-Hours Call Handling Group Coverage. Write that number here.
Group numbers run from 1 to 30.
Extension Nos.
Write the After-Hours Call Handling extension identified on MERLIN
LEGEND Form 2a.
Receivers’ Extension Nos.
Write the MERLIN MAIL (Integrated VMI) Group Calling Group ID number
from MERLIN LEGEND Form 2d.
MERLIN LEGEND Form 6d
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