Programming instructions
Table Of Contents
- Table of Contents
- About This Guide
- 1. Introduction
- 2. MERLIN LEGEND Planning
- General Instructions
- MERLIN LEGEND Form 2a: System Numbering—Station Jacks
- MERLIN LEGEND Form 2c: System Numbering—Trunk Jacks
- MERLIN LEGEND Form 2d: System Numbering—Special Renumbers
- MERLIN LEGEND Form 4a or 4b
- MERLIN LEGEND Form 6d: Group Coverage
- MERLIN LEGEND Form 6e: Group Calling
- MERLIN LEGEND Form 6f: System Features
- MERLIN LEGEND Form 7a: Night Service—Group Assignment
- MERLIN LEGEND Form 7b: Night Service—Outward Restriction
- MERLIN LEGEND Form 8b: Label Form—Stations and Calling Groups
- 3. MERLIN MAIL Planning
- General Instructions
- MERLIN MAIL Form A: Voice Mail Assignments
- MERLIN MAIL Form B: System Parameters
- MERLIN MAIL Form C: System Greetings
- MERLIN MAIL Form D: Automated Attendant Settings
- MERLIN MAIL Form E: Automated Attendant Day Main Menu
- MERLIN MAIL Form F: Automated Attendant After-Hours Main Menu
- MERLIN MAIL Form G: Automated Attendant Submenus
- MERLIN MAIL Form H: Automated Attendant Announcements
- MERLIN MAIL Form I: Group Lists
- A. MERLIN MAIL Forms
- B. Factory Settings
- Glossary
- Index
Introduction
Call Answer Service
The Call Answer Service allows callers to leave messages or transfer to another
extension when the extension called is busy or not answered. When a message
is left, Call Answer deposits the message in the called person’s mailbox, then
lights the message-waiting indicator on the called party’s phone. Subscribers
with the Outcalling feature can also have the system call an off-site telephone, to
inform the subscriber that a new message has arrived in his or her mailbox.
in addition to acting as an answering machine, Call Answer Service enables
callers to perform any of the following functions:
■ Dial 0 for the System Operator
■ Transfer to another extension
■ Review and edit messages before depositing them in the mailbox.
Call Answer Service is useful to sales representatives who rely exclusively on
the telephone, are on the road during the day, and may be unavailable much of
the time. With Call Answer, potential clients can leave detailed messages in the
salesperson’s mailbox. The salesperson can then retrieve the message at his or
her convenience and get back to the client.
Outcalling
The Outcalling feature allows subscribers at a remote telephone to be notified
when a message is in their mailbox. Individual subscribers who have the Outcal-
Iing feature can change their outcalling number through the Voice Mail Service.
Outcalling is particularly useful because it allows businesspeople on the road or
at an alternate work location to be notified immediately by car phone, beeper, or
telephone that there are messages in their mailbox, and enables them to retrieve
their messages.
Voice Mail Service
The Voice Mail Service allows subscribers (people registered on the MERLIN
MAIL system) to:
■ Create a message and send it to one or more subscribers
■ Receive messages from other subscribers
■ Receive a message and forward it to one or more subscribers, with addi-
tional comments, if desired
■ Record their own personal greetings and names
■ Assign their own passwords, which they can change at any time to
ensure that messages are kept confidential.
1-6 System Features