Programming instructions

Introduction
The MERLIN MAIL system provides the following two additional features:
■ Fax Call Handling— MERLIN MAIL is capable of receiving fax calls and
transferring them to a designated extension. Fax call handling can be
combined only with Immediate Call Handling.
■
After-Hours Call Handling— The Automated Attendant also provides Night
Service for calls received after business hours. Calls to individuals with
Night Service coverage are answered by the Automated Attendant, which
gives the caller the option of placing a message in a Mailbox. The MER-
LIN LEGEND system is programmed to switch between day and night
mode at the times the System Manager specified (see the MERLIN MAIL
System Administrator’s Guide for instructions). After-Hours Call Handling
can be combined with either Immediate or Delayed Call Handling.
Delayed Call Handling
With Delayed Call Handling, external calls ring at the System Operator’s con-
sole. If the System Operator does not answer within a preset number of rings,
or if the console is busy, the call automatically goes to the Automated Attendant,
as shown in Figure 1-3. The System Administrator determines the number of
times the phone will be allowed to ring before switching to the Automated Atten-
dant (see the MERLIN MAIL System Administrator’s Guide for instructions).
Central office lines
MERLIN LEGEND
System
Control Unit
Operator
Overflow
MERLIN MAIL
Figure 1-3. MERLIN MAIL System as Delayed Call Handler
System Features
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