Instruction manual

Features
Feature Interactions
Callback
Camp-On
Conference
Coverage
Display
Forward and
Follow Me
Group Calling
Hold
Paging
Personal Lines
Pickup
When Automatic Callback is used to queue a call at an
extension that has Call Waiting, Callback overrides Call Waiting.
The user with Call Waiting does not hear the Call Waiting tone,
and the call is queued until the extension becomes available.
A user with no available buttons to receive a transferred call
hears the Call Waiting tone when a co-worker uses Camp-On to
transfer a call, even if Call Waiting is not activated.
A Call Waiting tone is only heard by the person receiving the
call and not by other conference participants. If the conference
originator reaches a busy extension, hears the Call Waiting
special ringback, and tries to add the call to the conference, the
system returns a busy tone. The user must press the Drop
button and then press the line button used to call the busy
extension to drop the busy tone from the conference.
A call to a sender with Call Waiting activated goes to Individual
and/or Group Coverage first. If all Coverage points are busy,
the sender receives the Call Waiting tone.
Changing the status of Coverage On/Off to On after hearing the
Call Waiting tone will not force the waiting call to Coverage
receivers, but it can be used to send subsequent calls to
Coverage.
When a user has a call waiting, Call Waiting is shown on the
display.
Call Waiting does not apply to forwarded calls because the
system tries the destination telephone instead of the forwarding
telephone. However, if the call is not forwarded for any reason
(the trunk selected is an unreliable loop-start trunk), Call Waiting
functions normally.
Calls made to a calling group are not eligible for Call Waiting
because the call rings into the calling group’s queue. However,
Call Waiting can be used for calls to individual members of the
calling group.
A person with all calls on hold cannot hear the Call Waiting
tone.
Call Waiting cannot be used for Group Paging calls to busy
extensions.
A user does not hear a Call Waiting tone for calls received on a
Personal Line unless the business subscribes to the Call
Waiting service from the local telephone company.
Pickup features cannot be used to answer a waiting call at
another telephone.
Call Waiting 65