Instruction manual

Features
The user hears a Call Waiting tone for the following types of calls that ring on an
SA or
■
■
■
■
ICOM button:
an inside call
a call received cm a Direct Inward Dial (DID) trunk
a call from a Remote Access user
a call received on an automatic dial-in tie trunk
The user does not hear a Call Waiting tone for calls received on a Personal Line
unless the business subscribes to the Call Waiting service from the local
telephone company.
The user receiving the Call Waiting tone has these options:
■ Ignore the new call and continue with the current call. The caller
continues to hear the special ringback.
■ Complete the current call, hang up, and answer the waiting call when it
rings. The caller hears normal ringback.
■ Put the current call on hold and answer the new call using an
ICOM Originate Only or SA Originate Only button, if one is available.
Considerations and Constraints
A user can have more than one call waiting.
Call Waiting is not activated if a line button of the appropriate type (such as
ICOM or SA) is available to receive a call.
An extension programmed as a fax port can activate Call Waiting so callers can
wait until a fax machine is available. To prevent disruption of an in-progress fax
message, a Call Waiting tone is not sent to an extension programmed as a fax
port.
If a user is in the process of dialing and Call Waiting is being used to reach the
user, the touch-tones generated while dialing cancel the Call Waiting tone. As a
result, the user may not be aware that a call is waiting.
Calls answered by using Call Waiting Pickup cannot be transferred.
Telephone Differences
Direct-Line Consoles
When the Direct-Line Console (DLC) system operator uses Camp-On to transfer
a call to a busy extension, the call is placed in the Call Waiting queue and the
caller hears the Call Waiting tone whether or not the extension has the Call
Waiting feature activated.
Call Waiting 63