Instruction manual

Features

Telephone Differences

Direct-Line Consoles

If the DLC operator uses Barge-In for a user who is using Coverage or Forward

(including Remote Call Forward), the call from the operator is not directed to the

destination telephone.

Queued Call Consoles

A QCC operator can use Barge-In only by selecting the feature from the display.

Barge-In can be used to join only an inside call to a QCC operator and only if

the the user dials the caller’s extension instead of the QCC operator’s extension

number. A user can barge in on the call by dialing the other extension number,

not that of the QCC operator. If a user tries to use Barge-In after dialing a QCC

system operator’s extension and waiting in the QCC queue, the feature has no

effect and the user hears an error tone. If the error tone times out while the call

is still in the QCC queue, the call is disconnected. However, if a QCC system

operator becomes available before the error tone times out, the error tone is

removed and the call is delivered to the system operator normally.

Single-Line Telephones

Single-line telephones cannot use Barge-In.

Feature Interactions

Callback

If Callback is used to request a busy extension or pool and the

user is waiting on the line for the queued call, Barge-In cannot

be used to interrupt.

Conference

Barge-In can be used to interrupt conference calls; all

participants hear the Barge-In tone. Barge-In does not connect

the user to a conference call if the conference already has the

maximum number of participants. If Barge-In is used to

connect to a conference call that involves an outside trunk and

the person on the outside trunk hangs up, the person using

Barge-In is also dropped.

Coverage Barge-In can be used for Individual or Group Coverage calls

answered at any receiver’s telephone. If a system operator

uses Barge-In to an extension with Coverage, the call from the

system operator is not directed to the receiver’s telephone.

Display

Barge-In appears on the display as a feature choice only on

QCC operator consoles. On an MLX display telephone

receiving a Barge-In call, the message Barge In and either

the name or extension number of the person joining the call

Barge-In