Instruction manual

Features
Display
Do Not Disturb
Forced Account
Code Entry
Forward/Follow
Me
Group Calling
ICOM button is available to transfer the call, the call does not
goon hold. If the operator hangs up, the caller is
disconnected.
When an MLX display telephone user presses the Transfer
button, the display prompts the user to dial the extension
number and shows the digits as they are dialed. When dialing
is completed, the display shows the name of the person at the
destination extension, if labels are programmed.
Transfer return calls are identified by call type and by the name
and extension number to which the call was transferred. The
second line of the display also shows the caller information.
When an MLX display telephone user receives a transferred
call, the display shows the type of call and the caller information
on Line 1. When an inside call is being transferred, the display
shows the extension number or trunk number. When an outside
call is being transferred, the line the call came in on or the
caller’s telephone number, if Automatic Number Identification
(ANI) is available, is shown. The transfer originator is shown on
Line 2.
When an MLX display telephone user makes a voice-
announced transfer, the display on his or her telephone shows
Announce to. After the transfer is completed, the user’s
display shows Call Transferred.
When an MLX display telephone user does not complete a
transfer (for example, because Do Not Disturb is on at the
destination extension), the call returns to the originator’s
telephone and call information is displayed. The reason for the
incomplete transfer is not indicated.
If a call is transferred to an extension that has Do Not Disturb on
and that has neither forwarding on nor Coverage receivers, the
call returns to the transfer originator immediately. If there are
Coverage receivers, the transfer returns to the originator after
the Transfer Return Time expires.
When a call is transferred, the destination extension cannot
enter an account code or overwrite the account code entered at
the originating telephone.
Transferred inside and outside calls are forwarded. If a user
transfers a call to an extension with Forward activated, the
person receiving the forwarded calls hears one ring, indicating
an inside call. In addition, if the person has a display
telephone, he or she sees the call information for an inside call.
A call transferred to a Calling Group does not return to the
originator; the call is handled just as any other call received in
the Calling Group queue. For example, the system follows the
492
Transfer