Instruction manual

Features
Single-Line Telephones
The One-Touch Transfer option does not apply to single-line telephones.
Single-line telephone users cannot make voice-announced transfers.
A single-line telephone user cannot transfer an outside call to an outside
number. If the user tries to complete a trunk-to-trunk transfer, the caller remains
on hold for transfer and the transfer destination is disconnected.
To make a transfer with consultation, the single-line telephone user presses and
releases the Recall or Flash button or switchhook. The call is put on hold. The
user then dials the destination extension. After consultation, the user hangs up
and the call is transferred. If the transfer cannot be made, the user presses and
releases the Recall or Flash button or switchhook to return to the caller.
To make a transfer without consultation, the single-line telephone user presses
and releases the Recall or Flash button or switchhook, dials the extension or
outside number, and hangs up. The call is transferred.
If a single-line telephone with a timed disconnect is used, for example, AT&T
models 2500YMGK and 2500MMGK, pressing the switchhook disconnects the
call. With this type of telephone, the Recall button must be used instead of the
switchhook to transfer a call.
Feature Interactions
Auto Dial
Automatic Line
Selection
Callback
Users can press inside Auto Dial buttons instead of dialing
extension numbers to transfer calls. To use One-Touch
Transfer, users must program an Auto Dial button for every
extension to which they transfer calls. When a system operator
transfers a call and it returns unanswered, the green LED next
to the Auto Dial button flashes to indicate the extension from
which the call is returning. Only system operators receive this
indication.
The ALS sequence does not apply when the Transfer button is
pressed.
A queued Callback call cannot be transferred, but calls
transferred to busy extensions are eligible for Callback. When a
user reaches a busy extension while transferring a call,
Automatic Callback or Selective Callback can be used to queue
the call before completing the transfer. The caller hears
ringback or Music-on-Hold.
When the extension is available, the call is transferred to the
extension automatically. If the extension is not available before
the Transfer Return Time expires, the call is removed from the
Callback queue and returned to the originator.
490 Transfer